Board considers operational efficiency review; resident offers to help scope an RFP The board discussed authorizing a nonfinancial operational review intended to identify process improvements; resident consultant Kathy Hillers described past work and offered to help draft scope and RFP language pro bono, while some members questioned the need for external review.

The board is weighing a bold operational review to enhance efficiency and customer service, but not everyone is on board with bringing in outside help.

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