Residents report locked meters, spikes in bills; city forms water-loss response team Two residents raised concerns about locked water meters and unexplained billing spikes of tens of thousands of gallons; City Manager Dr. David Orr said staff will investigate individual cases and a TW water-loss response team will assist affected customers.

Residents are raising alarms over locked water meters and shocking billing spikes, prompting city officials to launch a dedicated water-loss response team.

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