Wartezimmerlektüre: #TiSDT #TiSDD „This Is Service Design Doing“, derzeit Kaptiel drei, von @jakoblies @markusedgar @MrStickdorn — Großartiges Buch bislang! #servicedesign #designthinking

'Today customers are not only looking for functional, but also desire preasurable solutions to their everyday problems' @This_is_SDT #TiSDT

Once the #servicepersonality is described it becomes easier to define how touchpoints should look & what behaviours they should have. #TiSDT

Explore as many as possible #mistakes, early as possible in the process and learn from these as much as you can before implementation #TiSDT

Great template for Customer Journey Canvas by @MrStickdorn and @jakoblies thanks guys!#servicedesign #TiSDT

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