The unexpected importance of workplace resilience in pharmacy practice All pharmacists and technicians who work in day-to-day, patient-facing practice experience the stresses, rewards, opportunities and challenges of being a healthcare professional.  There have been…

In this learning blog, #ZubinAustin explains how his team discovered the outsized impact that managerial decisions can have on staff wellbeing

#ukpharmacy #pharmacypractice

Conflict management for pharmacy managers: part two Introduction Pharmacy leaders and managers can find themselves in difficult situations involving employees or other stakeholders. They may be called upon to find ways of managing and resolving…

Here, #ZubinAustin provides the second in our series of articles on conflict management in pharmacy, focusing on #negotiation and #mediation

#ukpharmacy #conflictmanagement

Conflict management for pharmacy managers: part one One of the most commonly stated reasons for avoiding management in pharmacy is a desire to avoid conflict​1​. Many people feel they lack the skills or temperament to manage it, resolve it or…

In this learning article, #ZubinAustin explores the topic of conflict management in pharmacy and the challenges that it presents for pharmacy managers

#ukpharmacy #communitypharmacy

How to use emotional intelligence typologies to improve communication and interpersonal skills What constitutes ‘success’ as a pharmacist – or as a manager, leader or entrepreneur? How do we know if we are being ‘effective’ in our professional lives? In our personal lives, what is the basis…

This week, #ZubinAustin provides an overview of how pharmacists can use the concept of emotional intelligence typologies as a tool to build better relationships with team members and patients
#communication #emotionalintelligrancetypologies #professionalskills
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