Amen.
#conflictnegotiation #conflictresilience

Ah, my old friend, the balcony!
#ConflictNegotiation

5/ Labelling these in real time can send you to the emotional balcony.
You don’t need to say “straw man” etc out loud, but thinking it can stop you from spiralling or reacting.

Name it to tame it.

#PatientSafety #MedEdSky #SurgicalLeadership #ConflictNegotiation

Feedback slide with recommendations including focus on behaviour, not the person

Teaching Physician #QI today. My colleague on the topic of feedback:
“Focus on the behaviour, not the person” sounds a lot like #conflictnegotiation principle No.1 :
“Separate the person from the problem”. Yes!!🙌

The 4 fundamentals of Principled Negotiation infographic

Next powerful tool from Principled Negotiation:
"Separate positions from interests."

Positions can be rigid.
Interests are flexible.
Shared understanding opens better, more creative solutions than either side could have imagined alone.

#Leadership #ConflictNegotiation #MedSky

#CCGH2024 powerful Plenary panel - now discussing the perception gap between service users, government, private biz, tech , funders -
the importance of separating the People from the Problem , and Persistence in the face of setbacks.
#globalhealth #conflictnegotiation