My @pagerduty colleague @luismottacampos created this fantastic rendition of @DevOpsDaysRiga #DevOpsDaysRiga #DODR2018

How Do You Infect Your Organization With Humane Ops? by M... Richard Dawkins described memes as being a form of cultur...

My slides (and supporting links) from my @DevOpsDaysRiga talk "How Do You Infect Your Organization With Humane Ops?" are online at noti.st/mattstratton/HBrs5p/how-...
#devopsdaysriga #DODR2018

“This is the man who gave you your manager, so you can thank him” #Taylorism #devopsdaysriga #DODR2018

“You don’t get enough presentations about burnout outside of the devops world” - @JonHall_ #DevOpsDaysRiga #DODR2018

DevOpsDays challenges ServiceDeak norms, but enterprise realities challenge DevOps @JonHall_ #DevOpsDaysRiga #DODR2018

“Even elite organizations spend 25% of their time on support activities” - @JonHall_ #DevOpsDaysRiga #DODR2018

“Backlog swarms” keep tickets from bouncing from team to team @jonhall_
#DevOpsDaysRiga

The “dispatch swarm” accounts for about 30% of @BMCSoftware issues and are handled by a pair of experienced and less experienced analysts #devopsdays #DevOpsDaysRiga @JonHall_

It’s not just theory - @JonHall_ showing how @BMCSoftware uses these swarm techniques themselves #devopsdays #DevOpsDaysRiga #DODR2018

Tiered support can amplify a hero culture in an organization @JonHall_
#DevOpsDaysRiga

Hot Takes, Myths, And Fake News - Why Everyone Is Wrong A... Everyone has an opinion about DevOps. The problem is, mos...

My slides from my Ignite talk, "Hot Takes, Myths, And Fake News - Why Everyone Is Wrong About DevOps Except For Me" at #devopsdaysriga are online at noti.st/mattstratton/tVafyE/hot-...
#DODR2018

The pop culture references in @karen_meep talk are on-point #DevOpsDaysRiga

“Before we make any change, we have to figure out where we want to be” - @karen_meep #DevOpsDaysRiga #DODR2018

The Four Principles of Open Spaces presented by @kmugrageat @DevOpsDaysRiga #DODR2018 #DevOpsDaysRiga

Great resource slide for burnout from @heathriel #DODR2018 #DevOpsDaysRiga (cc @TheJewberwocky )

This is the thing I, personally, need to work on the most 😎 #DevOpsDaysRiga

“If you do not feel valued, leave. This goes for work and it goes for relationships” - @heathriel #DevOpsDaysRiga #DODR2018

“Even the most heinous boss will give you some time off [for self care] if you can make the business case for it” - @heathriel #DevOpsDaysRiga #DODR2018

What are some of the symptoms of burnout - @heathriel #DevOpsDaysRiga #DODR2018

Some of the things they can cause stress in humans @heathriel #DevOpsDaysRiga

“Stress is the driving force that makes us who we are ... but traumas can push us to be our best selves or force us to sit on the couch watching Netflix unable to move” - @heathriel #DevOpsDaysRiga

“Stress is a feeling of being under pressure” - @heathriel #devopsdays #dodr2018 #DevOpsDaysRiga

Love that @renee_lung added a call to action at the end of her preso at #DevOpsDaysRiga - that’s how you do it, my friend!

“See adversary as a chance to be really awesome” - @renee_lung #DevOpsDays #DevOpsDaysRiga #dodr2018

“Getting comfortable with silence doesn’t make sense when I gave this talk in Sweden, as apparently Swedes are already pretty comfortable with silence” - @renee_lung #DevOpsDays #DevOpsDaysRiga #dodr2018

“Asking questions is only effective if you actually listen to the answers” - @renee_lung #devopsdaysriga #devopsdays #dodr2018

The difference between coaching for performance and coaching for development @renee_lung #devopsdaysriga

The coaching style of leadership requires a high amount of emotional intelligence @renee_lung #devopsdaysriga

It’s important that people understand *why* they are doing something @renee_lung #devopsdaysriga

“Checking every box in a technical interview doesn’t guarantee a job offer” - @renee_lung #DevOpsDaysRiga