No ERP system is going to address all business processes, but relying on customizations over standard functionality increases timelines, risk, and ultimately cost.
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When vendors emphasize customizations over standard functionality, it is a signal that something is wrong.
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ERP projects rarely fail due to technology issues. They fail because of people. Cook County, Illinois, spent $75 million on a failed ERP system. What can we learn from that failure?
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A revolving door of project team members. Internal misalignment, lack of focus, and a steering committee that was out to lunch. Cook County's multimillion-dollar ERP trainwreck. #erplawyer #erpcommunity #erpfailure #saps4hana #oraclecontracts #softwarelawyer #sapservices #saphanacloudplatform
Cook County recently experienced a disastrous overhaul of its property tax system with Tyler Technologies. Lack of oversight, excessive customization, and inadequate vendor management led to the failure. #erplawyer #erpcommunity #erpfailure #saps4hana #oraclecontracts
What are the key provisions you need to address when negotiating with an AI vendor? What remedies do you have if your AI tool fails?
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Zimmer Biomet recently sued Deloitte. The complaint reads like a soap opera. What can you learn from this latest ERP train wreck? #erplawyer #erpcommunity #erpfailure #saps4hana #oraclecontracts #softwarelawyer #sapservices #saphanacloudplatform #saas #erpcloud #teamtaft
Zimmer Biomet’s September 4, 2025, ERP failure lawsuit accuses Deloitte of making false representations, before the contract was signed and before the system went live. #erplawyer #erpcommunity #erpfailure #saps4hana #oraclecontracts #softwarelawyer #sapservices
Customizations increase the cost of implementing and maintaining ERP software throughout its lifecycle.
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What can you do to reduce the likelihood of a data breach in the ERP context, and how do you mitigate the fallout if one occurs?
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Who controls your data and what they can do with it is an important consideration, but how you protect your data and what happens when it is compromised is just as important.
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Lidl's SAP implementation was a monumental failure.
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What Went Wrong? Lessons from MillerCoors’ ERP Disaster.
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When do sales tactics cross the line into fraudulent inducement?
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Customizations also introduce complexities into the software. These complexities can create maintenance and support challenges. #erplawyer #erpcommunity #erpfailure #saps4hana #oraclecontracts #softwarelawyer #sapservices #saphanacloudplatform #saas #erpcloud #teamtaft
The Biggest Risks of Customizing ERP Software.
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Despite promises of out-of-the-box functionality, scalability, and best practices, no ERP system is a perfect fit. #erplawyer #erpcommunity #erpfailure #saps4hana #oraclecontracts #softwarelawyer #sapservices #saphanacloudplatform #saas #erpcloud #teamtaft
Ownership of your data is a critical issue in an AI contract. Understanding the parameters of what you are allowing your AI vendor to do with it is equally important. #erplawyer #erpcommunity #erpfailure #saps4hana #oraclecontracts #softwarelawyer #sapservices
Do you really need to move to the Cloud? The answer might surprise you.
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The Cloud is not always better, and it could be detrimental. If you have a nightly customized system that incorporates your business processes and provides you with a competitive advantage, moving to the cloud could be detrimental. #erplawyer #erpcommunity #erpfailure
Just because a vendor is sunsetting support does not mean that you don't have options. One of the worst options is paying the vendor a premium for extended support beyond the drop-dead date. #erplawyer #erpcommunity #erpfailure #saps4hana #oraclecontracts #softwarelawyer
We see allegations of AI functionality being over-hyped and oversold. The AI tool is simply repackaged functionality or requires a higher level of human intervention, manipulation, and overisght. than represented. How do you protect yourself?
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If you don't have a business case for utilizing artificial intelligence functionality, you cannot develop a strategy for using AI, which makes it difficult to understand the risks the AI tool presents and how to mitigate them. #erplawyer #erpcommunity #teamtaft
Transparency and explainability are crucial for evaluating and utilizing Artificial Intelligence tools in your business, as well as mitigating risk. #erplawyer #erpcommunity #erpfailure #saps4hana #oraclecontracts #softwarelawyer #sapservices #saphanacloudplatform #saas
Without understanding your present state, your future state, and the requirements that are critical to getting there, you won't have the ability to properly address functionality gaps in the software.
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One common theme in the lawsuits we litigate is a failure to devote adequate resources to the project. The vendor will fail to utilize the team it promised. It will dedicate its resources to other high-value projects and provide you with the D team. #erplawyer #erpcommunity
Vendors often minimize the complexity, cost, and duration of an ERP implementation. Their goal is to sell software, not set a customer's expectations.
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ERP vendors are including language in their contracts giving them not only the right to use your data to train their AI models, but the right to extract fees if you want other software products to access the data you input into your ERP system. #erplawyer #erpcommunity
Think You Can Use The Data In Your ERP System To Train A Third-Party AI Model? You Might Be Wrong.
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Software audits are never random. If you are facing an audit, you need to have a plan to push back. I discuss these issues in this clip from my upcoming YouTube video.
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