Your AI Strategy Is About to Fall Into the Uncanny Valley.

Chatbots are accepted. Voice assistants work. But something strange happens as AI gets more human-like, customer comfort actually decreases.

Read the book: Infailible.com

#AI #UncannyValley #CustomerExperience #Infaillible #AIStrategy

"There is too much Star Trek, not enough Columbo." This might be the most important insight I've shared about why AI initiatives fail.

infailible.com

#AI #Infaillible #BusinessStrategy #AIAdoption #Leadership #CX