Monitoring vs. Observing: The Hidden Difference That Shapes Every Customer Experience Thank you for stopping by to read my latest blog post. I heard the words monitoring and observing. These words were something I heard in relation to an IT technical reference. I thought to myself, …

Check out my latest blog post where I share how monitoring and observing impacts the customer service experience and the feelings customers may have based on their experience. #customerserviceisreal #customerexperience #emotionalintelligence #youneedthecustomer #CX #consulting #AI

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When there is conflict. Remember these words as you try to come to a level of peace,happiness and forgiveness.

~Dr. Thema Bryant

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Self care and being of good character out weighs any amount of money. #civility #kindness ##nojudgement #encouragement #fairness #advocateforoneanother

Thsnk you. Sharing on LinkedIn.

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Empathy And Integrity Matter More In Leadership Than Ever Before In times like these, the workforce cares more about values than outcomes.

Leading with empathy and integrity says a lot about your character. Positive outcomes will be achieved.

Empathy and Integrity Matter More In Leadership Than Ever Before share.google/uktty1reCEgx...

Teaching AI to Care: The Journey Towards Human – Centered Technology

Thank you for stopping by my blog today. Imagine working in a customer support environment where the day begins with one challenge after another. The phones are relentless, systems glitch, and tensions run high. Your coworkers,…

Science Says Emotionally Intelligent People Use the ‘Rule of Regret’ to Strengthen Their Relationships By better understanding how your brain works, you can learn to control your emotions, make better decisions, and live with intention.

Don't let regret derail your progress in moving forward.

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The Difference Between Meaning and Purpose Think you can "purpose" your way to happiness? Think again. Discover the key difference between meaning and purpose, and why you need both for true fulfillment.

Meaning and purpose work together to get you to have the best story about you.

www.psychologytoday.com/us/blog/the-...

Small Changes, Big Results: The Psychology Behind Memorable Customer Interactions

Thank you for stopping by my blog. Our interactions are important. They can convey so many different meanings and based on those interactions we have, it can cause the moment to produce various feelings around our…

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Looking for feedback on the Samsung Book 5 Pro and the screen cracking issue I have been seeing. What has your experience been if you have one?

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The Human Touch in the Age of AI: Balancing Automation with Empathy in Customer Service

Thank you for visiting my blog today! Let's dive into today's topic. As AI becomes increasingly integrated into our daily lives, there’s one vital element I believe remains irreplaceable—at least during my…

The Customer Mindset YouTube video by David Beaumont

Getting in tune with the customers' frame of mind will allow for a successful customer service experience. Take time today to understand your customers and what they are really saying about the products and service you offer. offer.#customerserviceisreal

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Proud of anyone who’s walked away from something that wasn’t working! 🦋👏

Positive Psychology for Challenging Times We don’t need to avoid the quicksand, but we can certainly become strong enough to walk through it.

"We need positivity without positive pressure or toxic positivity. We must acknowledge and experience all of our emotions—the whole range—for any semblance of mental health."

Positive Psychology for Challenging Times | Psychology Today www.psychologytoday.com/us/blog/psyc....

Give yourself grace. You are doing the best you can. —Brooke

Revolutionizing Customer Service: The Promise of Blockchain Technology

Thank you for taking time to stop by to see what I am writing about. Businesses in the customer service world are continuously investigation new ways to improve the customer service experience. Customers want to be assured that…

Servicing vs. Pleasing: Why Serving Your Customers Leads to Exceptional Customer Service

Thank you for stopping by my blog to see my latest post. I'd like to share something I came across in a video discussing pleasing and serving customers. I decided that I would look more into this and write…

One Detroit | Author David Brooks discusses ‘How to Know a Person’ | Season 9 | Episode 24 Best-selling author David Brooks discusses his latest book “How to Know a Person.”

Taking time to understand someone and be understood is important as it gives perspective on life matters.

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Embracing AI in Customer Service: Benefits and Pitfalls

It's been a moment since I have written. I thought this would be a good post to keep in mind as the world is changing as AI is becoming a part of everyone's lives. It seems whether people oppose or accept, AI is here to stay. So, let's give…

The Customer Service Experience

The customer service experience and AI. #customerserviceisreal

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