National Housing Demonstration – April 2026 SHAC and more than 60 housing campaigns, trade unions, and other groups marched on the 18th April 2026 to demand genuinely affordable housing. With thanks to the Homes for All and Homes for Us coal…

On Saturday, we marched with around 6,000 housing warriors on the National Housing Demonstration. We had a huge range of different groups, and it was a great privilege to meet so many other campaigners. Solidarity to all!

shaction.org/national-hou...

Social Housing Action CampaignThe £300,000 Black Hole: FirstPort’s Mystery Heating Bills What would you do if your management company suddenly demanded up to £2,000 for heating, but refused to show you how the bill was calculated? This is the reality facing around 300 households at Wes…

SHAC Article - FirstPort & the £300,000 Black Hole

FirstPort: living proof of hyper-exploitation of tenants & residents as govt willfully looks the other way.

#EndServiceChargeAbuse

shaction.org/2026/04/20/t...

Social Housing Action CampaignThe Great Housing Benefit Heist How Landlords are Siphoning Millions in Unearned Service Charges from the Welfare State A new investigation by SHAC reveals a systemic failure in the Housing Benefit system, allowing landlords to o…

SHAC Research: It's The Great Housing Benefit Heist!

Landlords ripping off the taxpayer by siphoning off Housing Benefits for service charges to cover ghost services at extortionate rates.

shaction.org/2026/04/13/t...

#EndServiceChargeAbuse

Housing Sector Podcast #68 - Missing Invoices, Legal Threats and the Housing Playbook YouTube video by Housing Sector

£500,000 in service charges… with no invoices.

In Podcast #68, I speak with Muna_Suz from @shacaction.bsky.social about #Peabody, service charge overcharging, and the legal tactics used to silence residents.

This isn’t one case—it’s a pattern.

www.youtube.com/watch?v=KO5r...

Social Housing Action CampaignMissing Information and the Service Charge Maze Missing information and the service charge maze: how one email built a residents’ association By SHAC member David Woodrow Our residents’ association was born from an accident. In August 2024, our …

SHAC Article: Missing Info and the Service Charge Maze -Service charges spiralled & an email built a residents’ assoc.

shaction.org/2026/04/02/m...

David has exceptional evidence of service charge abuse by Peabody but his experience is common. £500k of missing invoices.

#EndServiceChargeAbuse

SHAC Meeting - Challenging Service Charges
6pm Today, 30th March
Join us to discuss how we challenge and resist extortionate service charges. All welcome. Join at tinyurl.com/CSCSMeet

tinyurl.com/CSCSMeet

Government allows landlords (likes Hastoe, a housing association in this case) to rip money from our pockets with these unjustified and extortionate rises.

We're fighting back. If you're affected, please join us.

Leaseholders in Luton forced to pay for fire safety work Joseph Brown says the charges for his flat will increase by about £1,500 a quarter from April.

SHAC and Members in the News

Our member Joseph got a service charge increase of 300%. His income didn't increase by 300%. His other household costs didn't either.

www.bbc.co.uk/news/article...

Bailiff evictions by social landlords rise 10% in a year, latest statistics show The number of bailiff evictions by social housing landlords rose by 10% in England and Wales last year, according to the latest government statistics.

SHAC in the News. The increase in social landlord evictions increase is the inevitable outcome of government's housing policy (such as it is) which focusses on building new supply to the exclusion of almost anything else.

insidehousing.co.uk/news/bailiff...

Facing Eviction: A Tenant's Battle Against Damp and Disrepair Facing homelessness and health risks, one tenant exposes systemic failures in housing safety and tenant rights. Discover her urgent story.

Rachel is speaking out because she has evidence to show how revenge evictions by housing associations happen, step by step, and because many tenants do not survive the process long enough to document it.

shaction.org/2026/03/04/o...

Housing Sector Podcast #66 - Communication Plans, Service Charge Overcharging, and more YouTube video by Housing Sector

In Episode 66 of the Housing Sector Podcast, Suz from @shacaction.bsky.social and I discuss service charges, housing benefit oversight, communication plans, and why many residents never make it to tribunal.

youtu.be/xwkk64KfC5s

#HousingSector #ServiceCharges #SocialHousing

Housing Sector Short – 63% of Service Charge Cases Found Overcharging YouTube video by Housing Sector

Over 63% of concluded First-tier Property Tribunal cases on resulted in judges finding some level of overcharging — with charges reduced or removed, and in some cases services not delivered at all.

@shacaction.bsky.social breaks down what that means for residents.

www.youtube.com/shorts/iJcx8...

Social Housing Action CampaignLondon Rents A Blow to Key Workers By Mary Pimm, SHAC member and Victoria Park Community Association Chair In November 2024, the Mayor of London initiated a consultation about devising a Key Worker Living Rent (KWLR) plan. It ended …

SHAC Article - London Rents A Blow to Key Workers - by Mary Pimm

shaction.org/2026/02/15/l...

"the failure to consult all interested parties [meant] the dominant voices were housing associations, councils and other providers"

Why we're campaigning for change.

Social Housing Action CampaignSHAC Research Finds Overcharging in More Than 63% of Tribunal Cases New research carried out by SHAC shows that across all the cases of service charges challenged at the First Tier Property Tribunal (FTT), more than 63% of landlords were found to be overcharging fo…

SHAC Research Finds Overcharging in More Than 63% of Tribunal Cases

But government and landlords continue to deny that it is systematic!

#EndServiceChargeAbuse

shaction.org/2026/02/13/s...

Social Housing Action CampaignHousing Associations and The Equality Act 2010 By Jess Owen A major Social Landlord has claimed that housing associations are not bound by some provisions of the 2010 Equality Act. Peabody Trust, which operates over 100,000 Social Homes and “pr…

SHAC Article - Jess Owens writes about the way that housing associations want to be treated as public sector bodies for some of the benefits it brings, but not when it comes to obligations under the Equality Act 2010.

shaction.org/2026/02/04/h...

Social Housing Action CampaignNothing Less Than Total Reform By Michael Savell Nothing less than total reform will cure the problems with housing. For the last several years I have been involved with SHAC as its Treasurer, and have occasionally contributed t…

SHAC Article - as Michael argues, nothing less than total reform will serve us now.

shaction.org/2026/01/31/n...

Apartment service charges go through the roof - sentinel.yuvoice.org Tenants and residents of apartments in England are facing escalating service charges, sources tell The Sentinel.

With thanks to @thisisthesentinel.bsky.social for giving international exposure to the scandal of service charge abuse in the UK, and to SHAC's #endservicechargeabuse campaign.

sentinel.yuvoice.org/apartment-se...

SHAC Interviewed by BBC Surrey Radio - Clarion Housing Group Failures YouTube video by The Social Housing Action Campaign

Listen to them lie! Clarion Housing Group simultaneously failing on repairs and service charges. Time to #EndServiceChargeAbuse. Join us!

www.youtube.com/watch?v=f3L3...

Call to action! 🫵

SHAC has just launched a survey collecting data on services charges to contribute to a strategic legal challenge

If you have suffered from service charge abuse, please complete and share this survey 💥

2026 Service Charge Survey We’re gathering insight on service charges. The findings will help build evidence for a strategic legal challenge over the government’s failure to protect tenants and residents from systemati…

SHAC Service Charge legal challenge Evidence Survey Launch

🔥 We are delighted to start the year with a call to action - a survey, but this is no ordinary survey!

shaction.org/2026-service...

We're collecting data to launch a strategic legal challenge against government.

🚩#EndServiceChargeAbuse

Housing association tenants ‘without heating and hot water since September’ HOUSING association tenants have been left without heating or hot water since September last year, a campaign group has said, amid freezing temperatures.Peabody Housing Association is accused of repea...

SHAC and Members in the Morning Star

More embarrassment for Peabody - exposed for leaving tenants and residents without heating and hot water even in a cold snap ... including vulnerable people.

morningstaronline.co.uk/article/hous...

East London Peabody residents left without heating and hot water – some since September 2025 Tenants and residents of Hoey Court and Massey House in Bromley-by-Bow, east London, have been left without heating or hot water for months, some since September 2025.  Their landlord, Pe…

Thx bsky.app/profile/labour-hub.bsky.social - also covering disgraceful lack of heating and hot water in east London Peabody tower blocks ...

labourhub.org.uk/2026/01/08/e...

Landlord responded after media descended - it seems public image rather than the law is their priority!

East London Peabody residents left without heating and hot water - some since September 2025 The landlord has repeatedly ignored residents' pleas to fix the problems, and has instead supplied some with blow-heaters as a solution.

Thanks to @thecanaryuk.bsky.social for reporting on the plight of tenants & residents left without heating & hot water. They've been ignored by @Peabody for five months and counting.

www.thecanary.co/uk/news/2026...

Why we're creating a housing union in 2026 A housing union bringing together renters, residents and leaseholders is needed in 2026, writes Social Housing Action Campaign's Suzanne Muna

Thanks to bsky.app/profile/bigi... for offering us the chance to talk about our vision for a national housing union!

#NationalHousingUnion

www.bigissue.com/opinion/hous...

As we look forward to stepping up the fight in 2026 ...

#NationalHousingUnion
shaction.org/a-national-h...

Social Housing Action CampaignBeware the Brainless Inquisition By Ella Austen It’s a truth universally acknowledged that arrogance and idiocy frequently travel together. “Empty vessels make the most noise” says Shakespeare in Henry V. And while Plus Dane Housi…

#PlusDaneHousing: "Even senior staff failed to behave in anything approaching a responsible or professional manner. One individual became so discomposed that she placed her hand in a resident’s face while the resident was talking."
#UKhousing @shacaction.bsky.social
shaction.org/2025/12/21/b...

Social Housing Action CampaignBeware the Brainless Inquisition By Ella Austen It’s a truth universally acknowledged that arrogance and idiocy frequently travel together. “Empty vessels make the most noise” says Shakespeare in Henry V. And while Plus Dane Housi…

SHAC Article

Our members are calling out landlord intimidation tactics. Here, Ella talks about her landlord, Plus Dane, who couldn't accept that tenants & residents might have legitimate complaints.

Landlords fear organised tenant & resident power. We welcome it.

shaction.org/2025/12/21/b...

Leaseholders win significant unfair service charges case A tribunal has ruled that property developers overcharged residents thousands of pounds in service charges over several years. This marks a

SHAC and Members in the News

@thecanaryuk.bsky.social reports on fantastic victory by our member Pete Wilks, but as we say, few people have the capacity to do what he has done on behalf of his whole estate. It cannot be left to individuals to challenge.

www.thecanary.co/uk/news/2025...

The tenants forced to pay for their richer neighbours’ gyms | The Observer

More about how landlords are scamming tenants, residents, and the public purse. We are campaigning to stop it.

observer.co.uk/news/nationa...