Advertisement · 728 × 90

Posts by Citizens Advice

The deadline to apply for a postal vote is 5pm today

The deadline to apply for a postal vote is 5pm today

If you’re away from home on 7 May and want to vote in local or Senedd elections, you can vote by post.

You have until 5pm today to apply.

Here’s how ⤵️
https://www.gov.uk/how-to-vote/postal-voting

9 hours ago 2 2 0 0
The deadline to register to vote is 11.59pm today.

The deadline to register to vote is 11.59pm today.

If you want to vote in the upcoming local and Senedd elections you need to register to vote by 11:59pm today.

It’s quick and easy to do.

You’ll be asked for your National Insurance number, but you can still register if you don’t have one.

More here ⤵️
https://www.gov.uk/vote-uk-election

1 day ago 2 2 0 0
A graphic with text reading, "Offered an investment opportunity? Speak to trusted friends, family or an independent financial professional before proceeding." Features a rising arrow and stacked coins.

A graphic with text reading, "Offered an investment opportunity? Speak to trusted friends, family or an independent financial professional before proceeding." Features a rising arrow and stacked coins.

It's important to treat potential investment opportunities with caution, especially if there's:

🚨 Pressure to invest
🚨 Downplayed risks
🚨 Returns that sound too good to be true

Take your time, and carry out proper checks before proceeding.

More ⤵️
https://bit.ly/41xAKqc

2 days ago 3 0 0 0
A person sitting on a couch, looking at a smartphone, appears deep in thought. A text overlay reads, "Feeling stressed?

A person sitting on a couch, looking at a smartphone, appears deep in thought. A text overlay reads, "Feeling stressed?

There are some things you can do to help manage your stress such as:

✅ Identifying triggers
✅ Organising your time
✅ Addressing the causes of stress
✅ Looking after your wellbeing

Mind shares helpful tips on their website ⤵️
https://bit.ly/3O04Y21

#StressAwarenessMonth

3 days ago 1 0 0 0
A person sitting at a table, looking concernedly at a bill in their hand. A laptop and additional papers are on the table. The background features text that reads, "Think you might have been charged too much for your energy?

A person sitting at a table, looking concernedly at a bill in their hand. A laptop and additional papers are on the table. The background features text that reads, "Think you might have been charged too much for your energy?

If your bill has suddenly gone up and you weren’t expecting it, it’s worth finding out why it’s happened.

It might be because:

🔥 You’ve been sent an estimated bill that is wrong

🔥 Your meter is faulty

🔥 Your energy supplier has made a mistake

Find out more ⤵️
https://bit.ly/4cqupBS

4 days ago 0 0 0 1
Easy read guides to voting

Easy read guides to voting

Our friends at @mencap.org.uk are raising awareness about people with learning disabilities and autistic people's right to vote.

Take a look at their step-by-step easy read guides to voting ⤵️
www.mencap.org.uk/get-involved/campaign-me...

5 days ago 4 1 0 0
Text reads:  "Parcel not arrived? It’s the seller’s responsibility to chase the courier."

Text reads: "Parcel not arrived? It’s the seller’s responsibility to chase the courier."

If you bought something from a business to be delivered, it’s their responsibility to make sure you get it. 📦

Learn more: www.citizensadvice.org.uk/consumer/somethings-gone...

6 days ago 3 2 0 0
Voting in local elections in England?

Voting in local elections in England?

You’ll need a form of photo ID to vote, like:

➡️ a driving licence
➡️ a UK passport or passport from an EU country
➡️ a disabled or older person's bus pass

You can check all the accepted forms of photo ID here ⤵️
https://www.gov.uk/how-to-vote/photo-id-youll-need

1 week ago 4 3 0 0
Important dates for voting

Important dates for voting

📣 Important dates to remember:

➡️ Register to vote - 20 April at 11:59pm
➡️ Apply for a postal vote - 21 April at 5pm
➡️ Apply for a proxy vote - 28 April at 5pm
➡️ Apply for free voter ID - 28 April at 5pm (England only)

More ⤵️
www.gov.uk/how-to-vote

1 week ago 4 3 0 0
Travelling to the EU? Make sure you allow extra time at the airport before your flight

Travelling to the EU? Make sure you allow extra time at the airport before your flight

Travelling to the EU? ✈️

A new digital border system that requires fingerprints and photos alongside a passport scan is coming into effect from today.

Make sure you allow extra time at the airport to avoid delays or disruption.

More info here ⤵️
https://www.gov.uk/guidance/eu-entryexit-system

1 week ago 0 1 0 1
Advertisement
Video

The Renters’ Rights Act comes into effect on 1 May 2026. We run through some of the big changes.
Learn more ⤵️
www.citizensadvice.org.uk/housing/starting-to-rent...

1 week ago 5 1 0 0
Text reads: "What to know when using Buy Now Pay Later."

Text reads: "What to know when using Buy Now Pay Later."

Text reads: "Don't commit to something you can't pay back. Before using it check your budget to make sure you can pay it when it's due."

Text reads: "Don't commit to something you can't pay back. Before using it check your budget to make sure you can pay it when it's due."

Text reads: "If you’re late or miss a payment, there are late payment fees that you may have to pay. Paying late could also damage your credit rating!"

Text reads: "If you’re late or miss a payment, there are late payment fees that you may have to pay. Paying late could also damage your credit rating!"

Text reads: "If you're having issues with your Buy Now Pay Later or you’re in debt and you’re struggling to make repayments, you should seek help immediately."

Text reads: "If you're having issues with your Buy Now Pay Later or you’re in debt and you’re struggling to make repayments, you should seek help immediately."

Buy Now Pay Later services are credit products, and missing payments can affect your credit score.
Seek our debt advice:
www.citizensadvice.org.uk/debt-and-money/help-with...

1 week ago 2 0 0 2
Don't forget your voter ID

Don't forget your voter ID

You’ll need photo ID to vote in the upcoming local elections in England.

If you don’t have an accepted form of ID, you’ll need to apply for a voter authority certificate. Apply by 5pm on 28 April.

Find out more ⤵️
www.gov.uk/apply-for-photo-id-voter...

2 weeks ago 3 3 0 0
Video

Universal Credit has changed. Find out more on our website and see if you’re eligible for it using our new tool. ⤵️

www.citizensadvice.org.uk/benefits/universal-credi...

2 weeks ago 3 3 0 0
A person with long dark hair smiling, wearing a dark top. They have a lanyard with the words "Volunteering at Citizens Advice" displayed prominently.

A person with long dark hair smiling, wearing a dark top. They have a lanyard with the words "Volunteering at Citizens Advice" displayed prominently.

Are you looking to learn new skills?

👉 Volunteering can help you build your confidence and gain experience in the workplace while making a difference in your local community.

Find out how you can get involved ⤵️
https://bit.ly/4citAMx

2 weeks ago 1 0 0 0
Key deadlines for the upcoming local and Senedd elections

Key deadlines for the upcoming local and Senedd elections

📣 Important dates to remember:

➡️ Register to vote - 20 April at 11:59pm
➡️ Apply for a postal vote - 21 April at 5pm
➡️ Apply for a proxy vote - 28 April at 5pm
➡️ Apply for free voter ID - 28 April at 5pm (England only)

More ⤵️
https://www.gov.uk/how-to-vote

2 weeks ago 5 13 0 0
A person wearing glasses and a sweater is seated at a table, holding a smartphone and looking at sheets of paper. The background is orange, featuring the question, "What is back billing?

A person wearing glasses and a sweater is seated at a table, holding a smartphone and looking at sheets of paper. The background is orange, featuring the question, "What is back billing?

Back billing is when your energy supplier charges you for energy you’ve used in the past.

❌ Your supplier usually can’t send you a bill for energy you used more than 12 months ago.

We could help if your supplier tries to overcharge you ⤵️
https://bit.ly/3PE0aQi

2 weeks ago 0 0 0 0
Advertisement
Text on a blue background reads: "Our services are closed over the bank holiday. You can find our self-help advice on our website citizensadvice.org.uk" with a yellow arrow icon.

Text on a blue background reads: "Our services are closed over the bank holiday. You can find our self-help advice on our website citizensadvice.org.uk" with a yellow arrow icon.

Our website is around as usual this Easter holiday. 💙

➡️ citizensadvice.org.uk

2 weeks ago 0 0 0 0
Make sure you register to vote by 20 April

Make sure you register to vote by 20 April

❗ Don't leave it too late! Make sure you register to vote by 20 April in order to vote in local and Senedd elections on Thursday 7 May.

Head to www.gov.uk/register-to-vote to find out more and register today. ✅

2 weeks ago 0 0 0 0
Text reads: "Struggling to pay your energy bills? Help is available."

Text reads: "Struggling to pay your energy bills? Help is available."

Need help paying for your energy bills? Find out if you can get a grant or benefit ⤵️
www.citizensadvice.org.uk/consumer/energy/energy-s...

2 weeks ago 0 1 0 0
Preview
Billing error was top problem for heat network consumers last year It's 1 year since Citizens Advice became the statutory advocate for heat network consumers in England and Wales. On 1 April 2025 we...

It’s 1 year since we became the statutory advocate for heat network consumers in England and Wales. These are the top issues consumers have been coming to us with during that time ⤵️
wearecitizensadvice.org.uk/billing-error-was-top-pr...

2 weeks ago 2 0 0 0
Video

Chloe and her family were evicted from their privately rented home after reporting poor living conditions. This is their story ⤵️

If you're worried about homelessness, our advice can help: https://bit.ly/4bMHvu4

2 weeks ago 2 0 0 0
Bought a car on finance? You could be owed compensation.

Bought a car on finance? You could be owed compensation.

If you used finance to buy a car, motorbike or van between 6 April 2007 and 1 November 2024 you may be owed compensation.

More here ⤵️
https://www.fca.org.uk/consumers/car-finance-complaints

3 weeks ago 0 1 0 0
Two orange mugs, one with a tea bag attached, are displayed on a blue background. The text reads, "How to support someone you’re worried about.

Two orange mugs, one with a tea bag attached, are displayed on a blue background. The text reads, "How to support someone you’re worried about.

Reaching out to someone you’re worried about can help them get the support they need.

Samaritans share useful tips ⤵️
https://bit.ly/2CbbIFk

3 weeks ago 6 5 0 0
A hand holds a digital smart meter displaying energy usage data. Above, text asks, "Is your smart meter working properly?" The background is solid blue.

A hand holds a digital smart meter displaying energy usage data. Above, text asks, "Is your smart meter working properly?" The background is solid blue.

If your smart meter isn’t working properly or sending readings, your energy bills could be estimated.

It's worth checking your bills and smart meter regularly, to make sure there are no issues 🔥

Our advice could help ⤵️
https://bit.ly/4rWNYrx

3 weeks ago 2 1 0 0
A person is sitting at a table, holding a phone in one hand and examining a document in the other. A message reads: "On a variable energy tariff? Make sure to submit a meter reading on or around 1 April.

A person is sitting at a table, holding a phone in one hand and examining a document in the other. A message reads: "On a variable energy tariff? Make sure to submit a meter reading on or around 1 April.

On a variable energy tariff? Submit a meter reading on or around 1 April to make sure your usage before the price cap change is billed accurately 🔥

On a fixed tariff? There's no need to submit a reading 😊

Find out how to take a reading ➡️ https://bit.ly/3MOJXlg

3 weeks ago 2 1 0 0
Advertisement
Text reads, 'So far in 2026, we've helped more than 51,000 people with crisis support. That's equivalent to 1 person every 30 seconds'

Text reads, 'So far in 2026, we've helped more than 51,000 people with crisis support. That's equivalent to 1 person every 30 seconds'

With global instability threatening further price shocks, we expect more people could be pushed into debt.

We're calling for:
1️⃣ better-targeted support for people struggling most with energy bills
2️⃣ help with soaring rent costs
3️⃣ speeding up action to get people out of debt

3 weeks ago 2 1 0 0
Video

We’ve been helping people find a way forward since 1939 💙 #ThePeoplesChampion

3 weeks ago 2 0 0 0
Video

Get ready for the changes coming to Universal Credit. Use our new tool to see if you’re eligible to get Universal Credit ⤵️
www.citizensadvice.org.uk/benefits/universal-credi...



4 weeks ago 3 1 0 0
Image of Wendy from Citizens Advice Bournemouth, Christchurch and Poole in a white frame. Text underneath reads: 'Wendy champions advice for everyone.' The Citizens Advice logo sits in the bottom corner with the text: 'We are Citizens Advice. The People's Champion'

Image of Wendy from Citizens Advice Bournemouth, Christchurch and Poole in a white frame. Text underneath reads: 'Wendy champions advice for everyone.' The Citizens Advice logo sits in the bottom corner with the text: 'We are Citizens Advice. The People's Champion'

Wendy wanted to find a job that made a real difference to people’s lives and she found that at Citizens Advice.

Read Wendy’s story ⤵️
https://bit.ly/4rZgYzy

#WeAreCitizensAdvice

4 weeks ago 0 0 0 0