Canada sues Google over alleged anticompetitive practices in online ads Canada’s antitrust watchdog is suing Google over alleged anticompetitive conduct in the tech giant’s online advertising business and wants the company to sell off two of its services and pay a…

When historians look back at these last few years, they will identify the culture-busting move of Google's to fire people by email overnight as the moment it definitively jumped the shark. The US government wants to break them up, and now Canada is piling-on

Microsoft Outage Takes Outlook and Teams Offline The software giant said it was working on a fix for the issue, which has affected the many companies that use Microsoft’s products. It later said it had fixed all affected services except Outlook on…

Microsoft Outage Takes Outlook and Teams Offline. Teams is so big that this could affect GNP.

Bridging Innovation Live Stream w/ Chris The reason kids want careers in fire, police, medicine, and space when they grow up is because that’s all they know. If kids had any idea about a career in analyst relations, that’s what they would…

Livestream coming up with the author of Bridging Innovation, everything you wanted to know but were afraid to ask about Analyst Relations. Special Guest: Christopher Irwin-Dudek of NICE.

#UCWeeklyNews for Nov 25 2024: Microsoft Ignite Recap | LinkedIn See who else is going to #UCWeeklyNews for Nov 25 2024: Microsoft Ignite Recap, and keep up-to-date with conversations about the event.

ICYMI: Dave Michels, David Danto and Tom Arbuthnot analyze the announcements from last week's Microsoft Ignite - Not just what was said but what it means to the UC Industry

UCWeeklyNews MSIgnite TalkingPointz

Unpacking the Relationship Between Customer Satisfaction Scores and Shareholder Value New research shows there’s an argument to be made that good customer experience leads to better profits for shareholders.

Surprise! It turns out that there is a relationship between CSAT and Shareholder Value - NICE proved it. Though most organizations believe bad service is the best way to make profits. See Post on NoJitter. https://buff.ly/40Yg1wC #CCaaS

Twitter’s heir apparent isn’t X or Threads — it’s Bluesky The blue bird is dead. Long live the blue sky.

Twitter’s heir apparent isn’t X or Threads — it’s Bluesky

TalkingPointz Research: Analysis of the 2024 CCaaS Magic Quadrant 1. Overview

The annual research note, a deep dive into the CCaaS MQ, is now posted for TalkingPointz subscribers: https://buff.ly/3V3qOBV #CCaaS #CX This note takes a look at what's between the lines. It offers explanations of why some dots moved so much and some not at all.