Fix your AI "strategy" and stop training LLMs on useless call recordings (the conversational equivalent of a PDF). The vCon standard is here to fix your data plumbing, ensure C2B consent, and accelerate revenue.
zurl.co/3M7xk
#CX #AI #vCon #ConversationalAI
#SugarCRM just rebranded to SugarAI claiming CRM has failed. Their solution? Precision selling, connecting ERP & CRM data from 180+ systems. We analyze if their strategy is stronger than their name.
zurl.co/uPDo3
#SugarAI #CRM #ERPBridge
AI Reality Check: The Death of the Outbound SDR is here. We examine why AI is a CX disaster without context, and why seniority beats juniority in the age of generative tools
zurl.co/MjWe9
#EnterpriseAI #CRM #Sales
SEO is dead. Long live the black box of GEO. Stop paying for "visibility scores" that fail the red face test. Publish expert content, not LLM fluff.
zurl.co/yjDGq
#CX #GenerativeAI #Marketing
AI is killing seat-based pricing. Don't fall for "usage-based" traps. CX buyers must shift to outcome-based contracts linked to resolutions. Full framework: zurl.co/iFQ15 #CX #AI #Pricing
Stop celebrating ticket deflection. It’s a vanity metric. If you buy AI without cleaning your "smelly data," you're just paying an "ego tax" for a fast, confident idiot. Demand resolution.
zurl.co/N41BY
#CX #AI #CRM
#SovereignCloud = European flag on an American-owned server? Your data is only as sovereign as the next lawsuit. Stop buying the vendor's magic pill. Do the hard architectural work.
zurl.co/C3J9W
#DataSovereignty #CloudReality #EnterpriseIT
CX Pros: You debate button colors for 2% conversion. Now feed the new AI your "garbage data," & get "highly personalized garbage at unprecedented scale." Don't make an "expensive mistake." #CX #AgenticCommerce #AI
"Intelligent" AI? Still paying premium for a model that can write Shakespeare but can't solve your supply chain problems? You're being fleeced.
zurl.co/FWJJU
#AIHype #EnterpriseSoftware #CX #CRMKonvos
Stop chasing 100% feature-fit! Map Communications chose Zoho, embraced 80/20, & avoided an over-engineered nightmare. Your AI dreams die when you ignore the evil of copy-paste.
zurl.co/lvYYs
#CRM #CX #Zoho
High software implementation costs are so last decade. 💀
@Zoho is using AI to smash the "disturbed value equation," making intelligence, not integration, the real investment. Read the interview!
zurl.co/C1Aoy
#Zoho #AI #EnterpriseSoftware #TechDisruption
@salesforce.com's AWU quantifies motion, but motion isn’t progress. We argue this new metric monetizes machine confusion and failed loops, charging for effort instead of verified business outcomes. Enterprises must be skeptical.
zurl.co/Ym6Od
The 27-Click CRM Nightmare is over. 🤦♂️ Acme Brick dumped a clunky, 'reputable' system. Their success: True Partnership & user-centric design. CIOs: Demand accountability & usability!
zurl.co/d6k6y
#CRM
@Zoho 's # AppOS and stack sovereignty solves #EnSW chaos and #SaaS fragmentation. Context-rich #AI, not massive models, is the moat. A maniacal focus on value is Big Tech's new headache.
zurl.co/LLm6W
The e-commerce session is dead 👋
We're in the Agentic Commerce era: AI agents replace the search box
Stop optimizing for SEO. Start focusing on GEO & API-first
Your new storefront is an API call. Are you prepared?
zurl.co/AVF6Y
#AgenticCommerce #Ecommerce #AI
We have been moving from times of innovation anxiety via grievance to insularity. This has a big impact on #customer expectations and the #customerexperience?
What is it?
And how can businesses work with this situation?
Food for thought.
zurl.co/bHwer
Three eras of enterprise AI:
Predictive AI analyzed your data.
Generative AI created your content.
Agentic AI does your work.
Most companies aren't ready for the third one. Our new report explains why and what to do about it: zurl.co/26wTh
#agenticai #enterpriseai
Generative #AI and #agenticAI are so 2025.
Let's get real. The game is no more about who has the best model but about two other things:
1️⃣ Who is the bouncer? I.e., who controls the gateway to the user
2️⃣ Who is the conductor? I.e., who orchestrates and governs
zurl.co/ty2h5
IEEE #MyTerms is replacing "notice & consent" with an enforceable, machine-readable privacy contract. It restores customer agency and accountability.
Adoption needs big partners. #DigitalPrivacy #IEEE #MyTerms
zurl.co/JdVeB
Managers micro manage because they are either lacking vision or unable to hire the right people
Good one with valuable advice by Vijay Vijayasankar.
I'd add two facets: They might be control freaks or unwilling to hire the right people.
zurl.co/7Je77
Build vs. Buy Flipped by AI
zurl.co/2Bknk
#GenAI #LCNC #ITExec #CIO #SoftwareProcurement
These days, #RevOps is a topic du jour. Maybe, because it relies on #AI?
But that is not the topic. It is rather that it appears to be used to replace #CRM.
But does it? Or is it just another shiny toy?
zurl.co/IilrW
@zohoinfluence.bsky.social positions #ZohoOne as the operating system for businesses. A bold statement?
Maybe.
But then, 75,000, and growing, #customers use on average 22 of its apps. Is it by accident? A sweet spot?
An analysis of what Zoho's prime product is all about: zurl.co/N8GnR
That "95% GenAI failure" stat? Pure FUD.
A tiny MIT report (n=153) got it by literally ignoring all productivity gains.
The grown-ups at Wharton (n=~800) just dropped their 3rd-year study: 74% POSITIVE ROI.
I wrote the full debunking.
zurl.co/poeQ4
Did you know that #customerexperience and a suitcase have a relationship?
No?
Then it is time for you to learn something new ;)
Following a recent international travel with some luggage challenges, I put some thoughts to the virtual paper.
zurl.co/2u5hT
Unpacking #SAPConnect 2025. Lots of information on #CX, #A,I #apps, #data and flywheels.
But most importantly: What is the connection between Enterprise Software and Cinderella?
zurl.co/NfTJ3
After the acquisition by @thomabravo.bsky.social , @PROS gets divided into a #B2B and a #B2C branch. B2B goes to @Conga , B2C stays as an own business for now. What does it mean?
zurl.co/jIlxj
Still manually juggling 50+ tabs while your "AI" sips virtual coffee? ☕️ It's time for an upgrade. Agentic AI is no longer a buzzword; it's the operational backbone your business needs.
Stop planning and start doing. Dig in:
zurl.co/Bxnwr
#AgenticAI #BusinessTransformation #Strategy #FutureIsNow
Hot take: "Unified CX Platform" awards are missing the point if they only focus on service. True #CX unification is bigger than that. My new article challenges the status quo. What's your take, #CX leaders? #CustomerExperience #UnifiedCX #ThoughtLeadership
zurl.co/5fP7x
