35,420 people shared their experiences of health and care on @careopinion.org.uk last year (2025/26). In my latest blog I reflect on why these stories matter and what they can teach us about listening to the public.
www.careopinion.org.uk/blogposts/13...
It's spring conference time at @careopinion.org.uk! 🙂
Our support team has put together a brilliant programme -full details and how to register below 👇
A creative author expresses their gratitude to the staff that supported them during their hospital stay, through the medium of poetry! Click to read 'Together they are Heroes' www.careopinion.org.uk/1415485
Day 12 design of '12 Days of Christmas with Care Opinion'
🎄On Day 12, our final Advent door opens The Gift of Stories. Fraser reflects on what has shaped Care Opinion for 20 years by thanking those who share their experiences, those who respond with care, and those who turn listening into learning and change.
🎁 www.careopinion.org.uk/info/advent-...
This image includes decorative elements, a Christmas tree, the Care Opinion logo, and a direct quote from a story, which reads: “To every single person working across the children's services at Christmas, we thank you, we salute you, and we will be forever grateful for the care you provided, and the forever memories you gave us."
Re-reading this story a year on, especially with Christmas coming around again, it still has an impact. It captures a moment of care that stayed with the family after they went home together on Boxing Day, and it continues to move those who come across it a year later.
www.careopinion.org.uk/1303035
Day 11 design of '12 Days of Christmas with Care Opinion'
🎄 Day 11 is special as we share a blog from our very first team member, @miriamra.bsky.social, looking back on 20 years of @careopinion.org.uk and what it means to build change that lasts.
Read the full blog here👇 www.careopinion.org.uk/info/advent-...
So very proud be be part of this team! 💗 @careopinion.org.uk #20years #SocialEnterprise #OnlineFeedback #NHS ✨
Day 10 design of '12 Days of Christmas with Care Opinion1
🎄On Day 10, Mhairi from our moderation team shares a personal reflection on returning to work, embracing change, and explains how she views those changes as the gift of opportunity.
🔗 www.careopinion.org.uk/info/advent-...
Our calendar on day 5, “How does it make people feel to be listened to?” @careopinion.org.uk #onlinefeedback ✨
Day 4 image for '12 Days of Christmas with Care Opinion'
🎄Day 4 explores the side of Care Opinion many people never see: the stories shared with us by phone. This season of listening highlights how meaningful it is when someone chooses to share their experience; a gift that helps us all learn and improve care.
🔗 www.careopinion.org.uk/info/advent-...
Day 3 design for '12 Days of Christmas with Care Opinion"
🎄On Day 3, we look at research from the past 20 years, with almost 50 studies showing how patient stories on @careopinion.org.uk build a virtuous circle of learning and improvement through human connection.
Read more👇
www.careopinion.org.uk/info/advent-...
Site nostalgia! How has the @careopinion.org.uk site evolved from our Patient Opinion days? Read in today’s advent calendar window #2! ✨
#OnlineFeedback
Some of our lovely team sharing why they love working at @careopinion.org.uk! ✨ #SocialEnterprise #OrganisationalCulture 💗
Our analysis of @careopinion.org.uk data showed how much patients have internalised these inaccurate campaigns about inappropriate use of A&E. I really believe that this nonsense, and war metaphors, harm patient experience in already miserable situations.
On my shift at @oxfordmutualaid.bsky.social on Monday we had virtually no fruit or veg, virtually nothing in the fridges, and low stocks of bread. This is partly because of so many recent emergency requests for food parcels, way more than usual.
Just back from an inspiring week with @careopinionau.bsky.social.
Different countries, different systems, but the same truth: when people share their stories and staff listen with care, real change happens. Huge thanks to the CO Australia team
www.careopinion.org.uk/blogposts/13...
Great development, with some fantastic individual and organisational supporters. Please share widely, and put 28 March in your diary for a march in London
Loved reading @tracymol.bsky.social's latest blog on her visit to Sligo/Leitrim and Donegal Mental Health Services. Fantastic work happening there, such inspiring teams!✨ www.careopinion.ie/blogposts/22... @careopinion.org.uk #HSE #onlinefeedback #SocEnt
This image features the Care Opinion logo at the top right bottom corner, with decorative elements and a change symbol. There is also a photo of butter. In the centre of the image, a quote from a story is displayed: ‘I am now pleased to tell you our kitchen has now sourced Irish butter again and this situation has improved. Again, I want to personally thank you for your feedback, which enabled us to make such efforts towards improving the patient experience within Asha.
On Care Opinion, stories aren’t just good or bad. They’re personal.
One story thanked the Asha Centre at #WHSCT and suggested a small change about the butter. The service listened and responded with a change: www.careopinion.org.uk/1389147#1404...
Even small changes can have a real impact.
Thinking about online patient feedback...
In some orgs it's data: log, count, report.
In some it's cases: listen, resolve, close.
In some it's culture: learn, improve, be open.
Celebrating @careopinion.org.uk and all the social enterprises putting people and planet before profit.💗
#NHS #OnlineFeedback #SocEnt #SocialEnterpriseDay
"We've supported the work of many academic teams over the past 20 years, and there are now around 50 published #research papers, four completed #PhDs, and two more PhDs in progress" -latest blog from our @jamesfm55.bsky.social Director of Research & Development #onlinefeedback ✨
You can learn more about this project, and other examples of patient experience excellence and innovation, in the #PEN25 Book of Best Practice and our ‘Learning from the Best: Patient Experience and the NHS 10 Year Plan’ publication:
🔗 bit.ly/PENBoBP
🔗 bit.ly/PEN10YearPlan
#PersonCentredCare
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Proud of our #socialenterprise @careopinion.org.uk
Living our values ❤️ #reallivingwage #SocEnt
Well, that's a wrap (sobs) BUT what a conference it has been! Thank you so much to all our fab guest speakers and for all of those who have come along to watch! And big thanks to the great @careopinion.org.uk team for all their hard work in front and behind the scenes! #COconf25
We are delighted to be hearing from Mariska Vernon-Stroud of @nhslothian.bsky.social about the great journey of the health board engaging with the public on @careopinion.org.uk at our conference. #COconf25
So excited to be hearing from Lisa Townsend from Royal Devon University Healthcare NHS Foundation trust, about "the power of data and voice" at the @careopinion.org.uk conference #COconf25
Lisa Townsend sharing their current status with using Care Opinion at Royal Devon (RDUH)...wow! 👀 #COconf25
