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#GCMA #ServicePlaybook #CrowdManagement #EventSafety #ServiceDelivery #LiveEvents #CrowdSafety #EventOperations #SaferCrowdsSaferVenues #Crowds #CrowdProfs #GlobalCrowds

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The accompanying templates are available to download exclusively for GCMA members. Not yet a member? Join the community, via the link in our profile.

2/4
Chapter 7 presents a structured approach to converting scope, procedures, and tools into consistent human capability: from job descriptions and competency assessment through to scenario-based content design and staged delivery formats.

Access Chapter 7 via our website.

1/4
FROM PLANNING TO PERFORMANCE
Chapter 7 of The Service Playbook, authored by GCMA board member, Thyr Rodrigues, is now live and publicly available.

Training is where the work of the previous six chapters becomes operational reality.

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#GCMA #LiveNation #Ticketmaster #LiveEvents #Ticketing #CrowdManagement #CrowdSafety #Crowds #Events #CrowdProfs #EventProfs #GlobalCrowds

#eventsafety #crowdmanagement #eventoperations #riskmanagement #liveevents #ticketing #eventplanning #venuesafety #publicsafety #devilsadvocate | Bea Tomlin I have been watching the Live Nation and Ticketmaster case play out in the US, and it is hard not to look at it through an event lens.... A jury has now found they have been operating as a harmful mon...

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Interesting reading for crowd professionals. 👉 www.linkedin.com/posts/bea-tomlin-987b1a13_eventsafety-crowdmanagement-eventoperations-share-7450445171080740864-fVdZ

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ticketing, access and venue operations connect are relevant to crowd management professionals everywhere. Bea Tomlin explores that angle here: how ticketing shapes arrival patterns, queue pressure and what happens at the front line when systems are under strain.

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LIVE NATION AND TICKETMASTER: US ANTITRUST VERDICT
A US jury has found that Live Nation and Ticketmaster violated federal and state antitrust laws. The case has drawn global attention across the live events industry.

Whatever your view on the verdict, the questions it raises about how

7/7
📅 Next edition: Tuesday 12 May 2026
Not yet a GCMA member? There has never been a better time to join! Link in our bio.🔗👆

#GCMA #TheControlRoom #Networking #Crowds #Events #CrowdProfs #EventProfs #GlobalCrowds

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monthly members-only networking session for crowd management and events professionals worldwide. Every three months, the room gets bigger. We open The Control Room to the memberships of our partner organisations, and the conversation is always all the richer for it.

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and colleagues from our partner organisations for an open, practitioner-led conversation. We discussed the breadth of topics currently affecting our industry, from weather-related incidents and new technology to the impact of geo-political turmoil across continents.

The Control Room is GCMA's

4/7
Tebatso Kgakge CEPA, Andrew Riter

A particular thank you to Becca Wilusz for hosting as impeccably as ever. Keeping a wide-ranging conversation like this on track is no small feat, yet she always manages to make it look easy! 👏

April's Special Edition brought together GCMA members

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Jon Perry, Dan Stockdale, Robert Brown, Mpho Kewakae, Ira L. Rosen MA, CFEE, CED, Dominique Smith, Joseph Paul Manley, MA, zanele khanyile, William "Will" Sēton, Daniel Farley, Iain Findlay, Caleigh Hoot , CRST, Bethany Delaney M.IPSA, Michael Domanski, PLA, Thenbile Ndinisa, Danielle Gaudet,

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Kerrie Blizard, Ben Kidd, Kevan Jones, Simon James, Sander Teunissen, Victoria Hinson, Danielle Hernandez, Rebecca Wilusz, PhD, CSSP, Iain Fourie, Aimee Scott, Bryan Huneycutt, Sara-Jane Kickham, Natalie Erasmus, Nathaniel Kennedy, Adam Barnes, Cathy Knowsley, Paul Gussack, Ettienne Stoltz,

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The Control Room | Special Edition | April 2026
Thank you to everybody who joined us for April's Special Edition of The Control Room: Jacob Worek, SMP, Anne Marie Chebib BA (Hons), PGDip, Thyr Rodrigues, Nicola Holland MIIRSM, Jesper Adler Hansen, Michael Iser,

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#GCMA #CrowdSafety #MobileFlare #Crowds #Events #CrowdProfs #EventProfs #GlobalCrowds

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Congratulations and thanks to Mark for building this, and for making it freely available to anyone who needs it. This is exactly the kind of practical, accessible innovation our industry should celebrate and embrace.

Follow MobileFlare on LinkedIn to find out more.

2/4
🟩 green for medical emergencies
🟥 red for personal safety
🟨 yellow for crowd crushing
🟦 blue for water

For venues and operators, adoption costs nothing: a briefing card and one line in your pre-event safety briefing is all it takes for the colour system to become actionable for your teams.

1/4
When you can't SHOUT, you can SHINE
A phone torch raised above a crowd could mean anything. MobileFlare means something specific.

Developed by Mark Limbert, MobileFlare is a free, one-button app that turns a phone screen into a colour-coded distress signal:

5/5
#GCMA #Coachella #WeatherSafety #EventSafety #CrowdSafety #Crowds #Events #CrowdProfs #EventProfs #GlobalCrowds

#gcma #dtn #summerweather #weathersafety #crowds #events #crowdprofs #eventprofs #globalcrowds | Global Crowd Management Alliance® ONLY ONE WEEK TO GO UNTIL OUR SPECIAL WEBINAR: SUMMER WEATHER RISK & THE EVENTS INDUSTRY DTN's meteorologists will explore expected weather trends for the season ahead, including heat, storms, lightni...

4/5
free webinar on exactly this topic with global weather intelligence provider DTN on Tuesday, 21 April.
Find out more, here 👉 www.linkedin.com/posts/global-crowds_gcma-dtn-summerweather-activity-7449400885799075840-FWfG

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consequences of being underprepared are very real. Crowd safety professionals and event organisers cannot afford to treat severe weather as a secondary concern.

If this incident has prompted you to think harder about weather risk in your own planning, we are hosting a

2/5
Strong winds are reported to have been a contributing factor. This is a reminder that weather is not a backdrop to event operations. It is an active variable. Wind loading on temporary structures, rigging, and stage infrastructure can shift conditions rapidly, and the

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LIGHTING RIG FALLS INTO CROWD AT COACHELLA. STRONG WINDS REPORTED AS A CONTRIBUTING FACTOR.
Our thoughts are with the festival-goer injured when a heavy lighting fixture fell into the crowd at the Do LaB stage this weekend, bringing the show to an abrupt halt.

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📅 Tuesday, 21 April
🕛 19:00 BST / 20:00 CEST / 14:00 EDT / 11:00 PDT / Wed 22 · 04:00 AEST

Register and find out more via our website.

#GCMA #DTN #SummerWeather #WeatherSafety #Crowds #Events #CrowdProfs #EventProfs #GlobalCrowds

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planning; and practical considerations for organisers, venues, and safety teams.

Our webinars are normally exclusively for GCMA members. Given the importance and timeliness of this topic and with thanks to DTN's generous support, this session is open to everyone and free to attend.

1/3
ONLY ONE WEEK TO GO UNTIL OUR SPECIAL WEBINAR: SUMMER WEATHER RISK & THE EVENTS INDUSTRY
DTN's meteorologists will explore expected weather trends for the season ahead, including heat, storms, lightning, and severe weather patterns; the growing role of weather intelligence in event safety

8/8
Read it. Learn from it. Share it. 👉 thecrowdmagazine.co.uk/crowd-magazi...

#GCMA #TheCrowd #CrowdSafety #EventSafety #CrowdManagement #CrowdScience #TheCrowdMagazine #InclusiveSecurity #MartynsLaw #AI #Volunteers #LeadershipHealth #Crowds #Events #CrowdProfs #EventProfs #GlobalCrowds

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This edition wouldn't exist without the people who made it happen: our thanks to Andy Hollinson BA(Hons), FdA, F.ISRM, Daisy Bennett, Jacob Worek, SMP, Ben Kidd, Kate James, and Anne Marie Chebib BA (Hons), PGDip for their work behind the scenes.

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Rebecca Wilusz, PhD, CSSP on the dynamic, evolving challenges of crowd management in US college sports.
Jay Bullock on stress: the silent killer, and the leadership lesson that cannot be ignored.