Tshwane’s draft 2026/27 budget is fully funded, cutting wasteful spending and investing in stronger electricity, water, and infrastructure. Financial sustainability is becoming a reality for our Capital City.

#GOODParty #UniteforChange #TshwaneBudget #ServiceDelivery

Cape Flats residents were stripped of a vital facility in 2013, yet the DA-led government keeps recycling empty promises. Millions wasted on delays and “planning,” while communities remain underserved. Good bookkeeping doesn’t heal patients. Service delivery does.

#GOODParty #ServiceDelivery

Nonprofit contractors tell oversight committee months‑long DHHS contract delays left programs unpaid and services constrained Several nonprofit public‑health and prevention contractors told the Government Oversight Committee that DHHS contract encumbrance delays and cumbersome amendment processes left organizations unpaid for months, hindered hiring and service delivery, and created end‑of‑year underspending that jeopardizes future funding levels; OPAGA and members discussed directing a formal review.

Months-long delays in DHHS contract processing are crippling nonprofit service delivery in Maine, leaving organizations unpaid and at risk.

Learn more here!

#ME #CitizenPortal #ContractAdministration #NonprofitChallenges #MainePublicHealth #ServiceDelivery

Lengthy procurement and contracting timelines can delay service adjustments, even when needs are clear.

Streamlined processes could support more responsive community services across B.C.

#PublicPolicy #CommunityServices #BuildBC #ServiceDelivery

“Whether you live in Greyton or Grabouw, in a country home or a shack, if sewerage runs in the streets overnight, it’s a clear sign of a municipality failing its most basic functions.”

Communities deserve dignity, not neglect.

#GOODParty #UniteForChange #ServiceDelivery #Theewaterskloof

Membership Application — Global Crowd Management Alliance

5/5
Consider joining the community, here: thegcma.com/application

#GCMA #ServicePlaybook #CrowdManagement #EventSafety #ServiceDelivery #LiveEvents #CrowdSafety #EventOperations #SaferCrowdsSaferVenues #Crowds #CrowdProfs #GlobalCrowds

From collapsing infrastructure to delayed housing projects and removed accountability indicators, residents deserve a City that sets ambitious targets and delivers on them.

#GOODParty #UniteforChange #ServiceDelivery #Accountability

Work Stalls Silently: The Difference Between Activity and Progress Stop confusing activity with progress. Learn why tickets stall silently and how the WINS (What Is Next Step) rule keeps your service desk moving forward.

Unfinished work creates mental fatigue. And a ticket without a clearly stated next step isn't in progress.

Learn how to reduce cognitive load and watch tickets move faster without working harder.
#ServiceDelivery #MSP #ITOps
www.mannypalachuk.com/blog/work-st...

💻 How #cities are making #digital works
It’s not about the #tools — it’s how cities use them. From planning to participation, digital solutions are reshaping #ServiceDelivery.
🔍 See how cities are applying them in practice:
sdglocalaction.org/digital-tool...
#LocalGov #DigitalCities #UrbanInnovation

You Don’t Know How Busy You Actually Are If you don't estimate time, you are managing a pile of feelings, not a backlog. Learn why tickets without an estimated time is invisible work.

Unestimated work is invisible work wearing a disguise. Without estimates, demand is emotional, not factual. If you can't weigh it, you can't manage it.
#MSP #ServiceDelivery #CapacityPlanning
www.mannypalachuk.com/blog/you-don...

📢 Johannesburg’s adjustment budget pours R1.35 billion into internal costs while cutting over R1 billion from maintenance & repairs, leaving residents with crumbling infrastructure and unreliable services.

#GOODParty #UniteForChange #ServiceDelivery

Rep. Magnuson registers dissent as House approves funding for merged behavioral‑health agency On the House floor, Rep. Magnuson said he would oppose funding for a newly consolidated Department of Behavioral Health, saying the agency requested $100 million and received $27 million and that lawmakers should require a report on realized efficiencies. The House adopted the section 81–20.

Rep. Magnuson is raising eyebrows in the House, arguing that the new behavioral health agency's $100 million funding request contradicts the promise of efficiency after its merger.

Get the details!

#SC #CivicAccountability #CitizenPortal #TaxpayerEfficiency #ServiceDelivery

Membership Application — Global Crowd Management Alliance

5/5
🤝 Not yet a member? Consider joining the community, here: thegcma.com/application

#GCMA #ServicePlaybook #CrowdManagement #EventSafety #ServiceDelivery #LiveEvents #CrowdSafety #EventOperations #SaferCrowdsSaferVenues #Crowds #CrowdProfs #GlobalCrowds

Only one in four Ugandans (25%) say elected local councillors “often” or “always” listen to what ordinary people have to say.

Read more here: tinyurl.com/2c28j8fh

#Uganda #ServiceDelivery #VoicesAfrica

Why Your PSA Is Full of Fiction Your memory is unreliable. If you track time later, you are writing fiction, not history. Learn why real-time tracking is the only way to defensible invoicing.

Your system is telling you comforting lies. You miss the early warning signs of chaos when tracking lags reality. Don't wait for the fire to start. You need to see the smoke while it's actually happening.
#ServiceDelivery #ITOps
www.mannypalachuk.com/blog/why-you...

Gauteng residents still face dry taps, broken traffic lights, and unsafe streets. Announcements don’t equal delivery, communities need results, not podium promises.

#GOODParty #UniteforChange #SOPA2026 #ServiceDelivery

Membership Application — Global Crowd Management Alliance

4/4
🤝 Not yet a member? Consider joining the community, here: www.thegcma.com/application

#GCMA #CrowdManagement #EventSafety #ServiceDelivery #LiveEvents #CrowdSafety #EventOperations #SaferCrowdsSaferVenues #Crowds #CrowdProfs #GlobalCrowds

In managed services, response time directly impacts client confidence. Faster triage and automation-led prioritization are becoming essential to maintain trust in 2026.

#ServiceDelivery #MSPTrends #CustomerTrust #ITSupport

The Junk Drawer Effect: Why Bundled Tickets Kill Flow Stop turning your tickets into junk drawers. Bundled issues hide work and kill flow. Learn why "One Issue, One Ticket" is the only way to manage capacity.

A board with 10 bundled tickets feels manageable. A board with 40 single tickets looks scary. But only one of them is telling you the truth about your workload. #ServiceDelivery #BusinessStrategy #MSP
www.mannypalachuk.com/blog/the-jun...

COJ Section 79 Finance Committee Meeting, chaired by GOOD Councillor Matthew Cook, gave community members space to present to officials. Issues raised: Prescribed Debt, Deceased Estates & service centre staff. Accountability starts with listening.

#GOODParty #CommunityVoices #ServiceDelivery

Overflowing sewage at Monticello & Flower Street has forced residents into dangerous DIY measures, ten tyres stacked over a sewer hole and makeshift gutters diverting sewage from homes into the street.

#GOODParty #UniteforChange #ServiceDelivery

In service-based organizations, internal alignment is as important as client delivery.
Admin systems quietly support NexaraSoft’s performance.
Organic Growth | Honest Storytelling | Real Connections
#NexaraSoft #ServiceDelivery #OperationsExcellence #RealConnections #www.nexarasoft.in

While South Africans face a water crisis, the leadership is MIA. Ramaphosa is on the golf course, Lesufi is booking hotels, and Mbalula is holidaying in the US. This is the caliber of representation we voted for. 🇿🇦
#SouthAfrica #WaterCrisis #ServiceDelivery #LeadershipFail #SouthAfricanPolitics

Matthew Cook joined the GCIT Strategy Session to address COJ’s fragmented reporting systems. The new Central Service Delivery (CSD) App is live to close service gaps; next step is educating residents to use it.

#GOODParty #ServiceDelivery #CSDApp #InnovationForChange

GOOD National Chairperson Matthew Cook joined the Governance Cluster in oversight visits to Ivory Park & Sandton Fire Stations, assessing infrastructure, tools of trade & readiness to strengthen service delivery.

#GOODParty #ServiceDelivery #CommunitySafety

My book is out! Order it today!

#Lesotho
#SouthAfrica
#LesothoHighlandsWaterProject
#History
#Apartheid
#ColdWar
#Development
#ServiceDelivery

Stakeholders tell Vermont committee regional government could ease services, but funding and accountability remain unresolved Business groups, planners and state officials told the House Government Operations & Military Affairs Committee that county or regional governance could improve EMS, transit, permitting and economic development, but witnesses said legal limits, funding gaps and the need to protect local accountability must be resolved before any structural change.

Vermont's fragmented local governance is holding back essential services, but a shift to regional management could unlock $70 million in missed opportunities and streamline critical programs.

Read the full story

#VT #VermontGovernance #RegionalPlanning #CitizenPortal #ServiceDelivery

OMB outlines administrative reforms, payroll transitions and vacancy pressures The Office of Management and Budget told the Senate Finance Committee about administrative orders to streamline licensing and permitting, a grant dashboard, and phased transitions of payroll and shared services back to departments; senators pressed for detail on vacancy factors and potential resource tradeoffs.

Alaska's Office of Management and Budget is shaking things up with new reforms aimed at enhancing service delivery, but are the changes worth the potential delays?

Click to read more!

#AK #ServiceDelivery #BudgetEfficiency #AlaskaAdministrativeReforms #WorkforceTransitions #CitizenPortal

Committee hears pilot to expand 'Your Washington' customer-experience work to three agencies House Bill 26-31 would require three agencies (Secretary of State, Department of Fish and Wildlife, Office of the Insurance Commissioner) to partner with the governor's Your Washington office on customer-experience metrics, reporting and improvement plans; supporters said most of the initial work uses existing resources, while the Secretary of State's office flagged potential fiscal impacts.

A bold new bill aims to revolutionize customer service across three state agencies, promising improved efficiency and transparency for constituents—will it deliver on its ambitious goals?

Click to read more!

#WA #PublicTrust #ServiceDelivery #DigitalAccess #CitizenPortal

In service-based organizations, internal alignment is as important as client delivery.
Admin systems quietly support NexaraSoft’s performance.
Organic Growth | Honest Storytelling | Real Connections

#NexaraSoft #ServiceDelivery #OperationsExcellence #RealConnections