Most relevant was the difference in solving day to day problems (customer support) vs “keep me awake at night” problems. These are easily confused by an organization in my experience, but the difference is really important to actually make happier customers.

This was particularly relevant and refreshing.

B2B Companies: How to work with Product Management and Influence our Product Direction I originally wrote this post almost 15 years ago on a now defunct blog, but some recent experiences with customers reminded me of it. I’ve updated it slightly and added some tips for Product Managers…

In B2B Product Management, building strong customer relationships is critical.

It's a long term investment that pays off IMMENSELY. I wrote a version of this article almost 15 years ago.

I've updated it and added tips for PMs on building those relationships.

swkhan.medium.com/b2b-companie...

Note to self: incorporate the phrase “…and Bob’s your uncle.” into as much business parlance as possible.

Like something out of a fantasy epic.

I rarely miss Windows but I often miss Winamp.

My toddler is sick today for the 3rd time in 3 months and I am in absolute panic mode please somebody send zinc

Where my B2B SaaS product managers at?

B2B Sales peeps, I see you...
i.imgflip.com/9hkqij.jpg

Which brings me to my next point, where have formal hats and partial eyeglasses gone?

vs. Reels not having pause functionality for the longest time (does it now??), probably to juice some metric that makes advertisers feel better.

Similar story here 😄 my son currently uses my old 2012 MBP (still works great) and my old iPhone 12 mini (no complaints at all). Aside from luxury status and super refined UX….the shit just lasts and I love tech being less disposable.

People don’t exclaim “POPPYCOCK!” and storm off nearly enough anymore.

Apple’s primary strategy since iPhone has been take an existing category and make a highly usable luxury product out of it. Often a leader in the category, rarely the monopoly.

Meta copies, but instead of trying to be the best they try to be the biggest.

One of three things is not like the other.

I don’t know what I’m supposed to be doing here on Bluesky, but I am absolutely certain that this is where my panicked #productmanagement rants will go when it’s 10pm and I need to say something out loud but refuse to open Slack or text a buddy out of principle.

TRENDING UP Y’ALL!! 📈

This one didn’t print on my 2025 bingo card, weird.

I ate a significant amount of pasta tonight and had a board meeting, during which I slammed a cola after 8pm to perk up.

This is nonsense because stimulants don’t do that to my brain. So now I just feel like garbage and am kinda tired.

Good tech support can be the difference between a winning and losing product.

@saeedwkhan.bsky.social good to see you again! 😁

I'm sorry, what?

thanos is wearing a gold helmet and saying perfectly balanced as all things should be ALT: thanos is wearing a gold helmet and saying perfectly balanced as all things should be

YES. Came here to say this.

Cold enough in Minneapolis that many districts cancelled school today. But I’m really psyched for the impending heatwave!

Love this! What was the cause?

👋🏼

…yes.

Hello, world!

Excited to be here. Looking to connect with a new (or even the same old) circle. I’ve mourned since the fall of Twitter but am optimistic after a few days of lurking here.

Who is a good follow for the following?
#productmanagement
#tech
#ux
#cycling
#memes
#minnesota
#impendingdoom

The cold in Winnipeg hits different too. A+++ 🥶