Helplines Partnership training in May!
✅ Level 1 - Essential Helpline Skills (6 May)
✅ Vicarious Trauma (12 May)
✅ Level 2 - Developing Helpline Skills (13 May)
✅ Safeguarding for Helplines (19 May)
✅ Volunteer Management (19 May)
✅ Level 3 - Advanced Helpline Skills (20 May)
helplines.org/training/
Join us for our Digital Helpline Skill training on Tuesday 21 April 2026.
CPD accredited | 6 hours | Virtual via Zoom | 10am to 4pm
Fees: £113 (+VAT) for members, £189 (+VAT) for non-members.
Book online here airtable.com/appTjisqvgyn...
Welcome to SAVERA UK, who join us as new members. Savera UK is dedicated to ending ‘honour’-based abuse (HBA) and all harmful practices.
We were proud to work alongside Savera UK last year—supporting their march to end ‘honour’-based abuse, and celebrating their sponsorship of our Helpline Awards.
A reminder: if you book our CPD-accredited Volunteer Management course this week, you’ll receive an exclusive 20% discount.
The course takes place on Tuesday 19 May 2026.
Find out more here...
www.helplines.org/training/vol...
It was wonderful to welcome Childhood Cancer Ireland to a tailored support skills training session yesterday, with another planned for next week.
Childhood Cancer Ireland is a national charity solely dedicated to supporting children and young people with cancer, survivors and their families.
Our Find a Helpline directory has been rebranded and is now the Helpline Hub – a trusted, accessible directory showcasing the invaluable support provided by Helplines Partnership members.
www.helplines.org/helplines/
We are delighted to announce Reason Digital as a recent addition to our trusted supplier network.
Reason Digital is a social enterprise that partners with purpose-led organisations to plan, design and deliver technology and the thinking behind it.
www.helplines.org/suppliers-su...
If you need to talk, our Helpline Hub can help you find the right support.
It connects you to trusted, approved members of Helplines Partnership, offering help in the way that works best for you.
www.helplines.org/helplines/
Congratulations to Glaucoma UK on achieving the Helplines Standard!
It’s been fantastic to see their clear commitment to strengthening their helpline, actively developing best practices to provide the best possible support for those affected by glaucoma.
Well done to the team!
Congratulations to Coram Voice for achieving the Helplines Standard for the fourth time!
The Assessor highlighted the organisation’s conscientious approach to staff and volunteer welfare, and its deep understanding of the challenges children and young people face.
Fantastic work! Well done!
Congratulations to GamCare on achieving the Helplines Standard!
This is a fantastic accomplishment and a real testament to the team’s commitment to quality, continuous improvement, and delivering outstanding support.
Well done to everyone on the National Gambling Helpline.
Ash's story: 'The CALM helpline was an absolutely invaluable lifeline.'
Helplines Awareness Day may have passed, but our Developing in the Dark campaign is gaining momentum.
Read Ash's story here. www.helplines.org/about/news-a...
Join our team! We’re recruiting for a Membership Executive.
We’re looking for a highly motivated individual with excellent communication skills who will be a first point of contact with our membership network.
Find out more about the role here. www.helplines.org/about/vacanc...
What makes you happy at work? As today is International Day of Happiness we would love to know what makes you happy at work?
What’s coming up in April:
✅ Managing Repeat Callers (8 April)
✅ Level 1 - Essential Helpline Skills (9 April)
✅Digital Helpline Skills Training (21 April)
✅Level 2 - Developing Helpline Skills (23 April)
✅Level 3 - Advanced Helpline Skills (30 April)
Find out more
helplines.org/training/
Marian's story: 'That call restarted my life.'
After contracting genital herpes, Marian Nicholson MBE thought it was terrible and would ruin her life. She wondered if she wanted to go on. Thankfully, the Herpes Viruses Association was there.
Read her story. www.helplines.org/about/news-a...
'I was a care-experienced young person caring for my two young children with no children’s services involvement. I was always terrified of our family becoming the subject of a referral.' - Azariah, contacted Family Rights Group for support.
Read Azariah's story. www.helplines.org/about/news-a...
We’ve had a fantastic few weeks delivering training to the team at Lanyon Bowdler on the topic of vicarious trauma.
This practical course explores the impact of vicarious trauma, supporting participants to better understand the risks and recognise its effects.
Helplines Awareness Day may have passed, but our Developing in the Dark campaign is gaining momentum.
This is a piece by Caroline Roodhouse from @sobscharity.bsky.social .
‘Suicide doesn’t just take one life; it sends shockwaves through everyone affected.’
www.helplines.org/about/news-a...
Huge congratulations to Birmingham & Solihull Women's Aid on achieving the Helplines Standard for the fourth time!
This fantastic accomplishment reflects the team’s ongoing dedication to supporting and empowering women and children across the Birmingham community.
We’re sharing the stories of the people who took part in our Developing in the Dark photography exhibition. This is Joan, who had a blood transfusion following surgery in 1991 and was infected with Hepatitis C.
Read Joan’s story here. www.helplines.org/about/news-a...
We’re really looking forward to welcoming you to our helpline sector networking event this morning.
A huge thank you to our Partnership and Engagement Manager, Brad Moehringer, for hosting — we’re excited for a brilliant morning of conversation and collaboration.
See you soon!
Our Developing in the Dark photography exhibition is open today until 5pm!
Visitors have described the exhibition as moving, powerful and deeply important.
If you’re in Liverpool, we’d love you to come along and experience it for yourself at Baltic Creative. Don’t miss it!
Splashes of green and brown, similar to fireworks, are displaye on a slightly off-white background. Above, text reads helpline awareness day. Celebrating our fabulous helpline team.
Underneath text which reads meet our team there are black and white headshots of the helpline team who are identified as Vitalina, Hannah, Mark, Lisa, Maisie and Sarah.
🎉This #HelplineAwarenessDay we are celebrating our fabulous helpline team! 🎉
Our small and skilled team handle your emails and calls, offering a caring and compassionate ear and sharing advice around additional support for learning.
Thank you - you are brilliant!
@helplinesuk.bsky.social
For Helplines Awareness Day, we’re sharing images and stories from people whose lives have been transformed by helplines.
We’ve also captured audio, allowing you to listen directly to their voices and experiences.
www.youtube.com/watch?v=xF6s...
A huge thank you to Red Brick Market in Liverpool for sponsoring Developing in the Dark.
As our main sponsor, this exhibition simply wouldn’t have been possible without their support. Thank you for helping us raise awareness of the incredible, life-changing impact of helplines.
Throughout the day, we’ll be sharing stories and images of the amazing people who took part in our Developing in the Dark exhibition.
The first story is from Danni.
Helplines saved his life.
www.helplines.org/about/news-a...
#HelplinesAwarenessDay #DevelopingintheDark
We’re delighted to announce that our Developing in the Dark photography exhibition is now live.
You can view the exhibition in person at Baltic Creative in Liverpool this week or explore it online via Little Vintage Photography.
www.littlevintagephotography.co.uk/helplines/
On Monday we are celebrating Helplines Awareness Day with Developing in the Dark, a striking photography exhibition that shows how helplines transform lives.
#HelplinesAwarenessDay
We’re delighted to welcome We Stand into the Helplines Partnership membership community.
We Stand offers a range of support services and information for families affected by child sexual abuse.