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It’s Time to Rebrand Soft Skills as AI Survival Skills I recently watched an interview with JPMorganChase CEO Jamie Dimon, where he admitted that AI will eliminate jobs. At the same time, he sha...

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Weaving a Web of Agents: ChatGPT Atlas Turns Search into Action and Discovery into Outcomes I haven’t written about a browser since the early 2000s. We are about to change how we discover, decide...

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The Next Shift: From Workflows to Outcomes in the Agentic Age When I sat down with Jaeden Schaefer on the AI Chat podcast, we didn’t talk about the latest AI trends, instead, we talked about a de...

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CIO: Is declining AI maturity a sign of progress? via CIO Online, Dave Wright and Brian Solis At first glance, the central finding in the newly released ServiceNow and Oxford Economics’ 2025 Ente...

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InformationWeek: The End of Business as Usual: How AI-Native Companies Win _via_ _InformationWeek_ AI-native companies aren’t just automating — they’re rearchitecting business. Success requires embedding AI into strategy, decision-making, and workforce evolution. As AI continues to evolve, the question becomes whether companies can transform their businesses while adapting their workforce strategies at the same pace. An executive mindset shift — or mindshift — is needed to not only reimagine businesses forward, but to also prepare workers for roles that don’t yet exist. Seismic shifts lie ahead: artificial intelligence will reshape 86% of businesses by 2030, according to a new World Economic Forum (WEF) report. That same report also predicts that AI and automation will create 170 million jobs, while displacing 92 million roles as companies adapt to technological change; 39% of existing skill sets will become outdated between 2025-2030. ## Business, Not Digital, Transformation Is the Way Forward Companies now face a new chapter in the evolution of digital transformation, one that challenges organizations to think beyond the digitization of legacy processes and workflows they prioritized over the past decade. In reality, BCG research uncovered that 70% of digital transformations still fall short of their objectives. Before the dawn of ChatGPT, it could be argued that most digital transformation efforts focused on the digitization and optimization of legacy processes. The pursuit of efficiency, scale, and cost-cutting limited or impaired the prospect of any meaningful transformation desired business outcomes. The same may already be happening in an era of AI. Companies are prioritizing the automation of the processes and workflows digitized over the past decade, which is important, but without exploring the potential for new opportunities in an era of AI, automation may not be enough to evolve. I f digital transformation was the defining strategy in the 2000s, AI-native business transformation represents a potentially better, and more adaptable way forward. Unlike digital transformation, AI represents an opportunity for business transformation. It’s an inflection point to reimagine organizations and work in a world where AI becomes inherently attached to almost every technology, action, and outcome. ## The Next Chapter of AI-Native Businesses 2025 is set to be the year that not just AI, but AI agents, start to reshape the enterprise. While organizations are just beginning to recognize the possibilities of AI, they are not yet exploring the implications of businesses that accelerate AI-first transformation. Now is the time for organizations to embrace AI beyond tools and as a core component of their strategic mindset and operational framework. But what does it mean to be an AI-first enterprise? To help, let’s substitute AI-first with AI-native: AI as being native to the core of the business itself, strategy, operations, culture, and value creation. It’s also more than the implementation of AI tools across the enterprise. It’s about redefining roles, work, and operations, fostering innovation, and creating a culture that embraces change. An AI-native enterprise is characterized by the strategic integration of artificial intelligence at the core of its operations and decision-making. n AI-native approach will fundamentally redefine how businesses operate, innovate, and engage with customers, employees, and their ecosystem. AI becomes not just a tool, but the central driver of decision-making, operational efficiency, and customer interaction. ## Lead in the AI Revolution or Be Left Behind AI-first is not just about using AI, it’s about making AI native to business architecture, foundationally. 1) Make AI core to decision-making: AI is not just a tool for efficiency; it plays a central role in strategic decision-making, forecasting, and autonomous execution. 2) Use AI to drive exponential thinking, not incremental optimization: Instead of improving traditional business processes, AI-native companies reimagine workflows, value chains, and customer experiences from scratch. 3) Automate adaptability: AI-first companies build systems that can sense, analyze, and act autonomously in real-time across supply chains, operations, and customer engagement. 4) Integrate AI to spur network effects and self-learning models: Continuously improve via feedback loops, fine-tune AI models, and leverage collective intelligence rather than relying solely on human input. 5) Make data and compute as a core asset: Unlike traditional companies that prioritize physical assets or human capital, AI-first organizations treat data, compute power, and algorithmic capabilities as their primary competitive advantage. 6) Drive workflow transformation with AI agents: AI agents are the next major evolution in AI-native businesses. They don’t just enhance workflows; they autonomously execute tasks, make decisions, and optimize operations at a scale and speed impossible for human-led organizations. You need to make sure you are designing and enhancing workflows of the future, not the past. Why? AI-native businesses will rely on agentic systems to manage core functions, drive efficiency, and create new competitive advantages. 7) Redefine leadership for an AI-native era: C-Suites are not immune. Train executives and managers to think strategically about AI adoption, guiding their teams in AI-first decision-making and workflow transformation. 8) Invest in reskilling programs for emerging roles: As AI automates repetitive tasks, new roles will emerge that require human creativity, problem-solving, and oversight. Companies must proactively explore and identify future job needs and provide pathways for employees to transition into high-value roles. This includes preparing for an agentic enterprise and beyond. __ai ai agents brian+solis informationweek

InformationWeek: The End of Business as Usual – How AI-Native Companies Win via InformationWeek AI-native companies aren’t just automating — they’re rearchitecting business. Success require...

#AInsights #Press #ai #ai #agents #brian+solis #informationweek

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InformationWeek: The End of Business as Usual: How AI-Native Companies Win _via_ _InformationWeek_ AI-native companies aren’t just automating — they’re rearchitecting business. Success requires embedding AI into strategy, decision-making, and workforce evolution. As AI continues to evolve, the question becomes whether companies can transform their businesses while adapting their workforce strategies at the same pace. An executive mindset shift — or mindshift — is needed to not only reimagine businesses forward, but to also prepare workers for roles that don’t yet exist. Seismic shifts lie ahead: artificial intelligence will reshape 86% of businesses by 2030, according to a new World Economic Forum (WEF) report. That same report also predicts that AI and automation will create 170 million jobs, while displacing 92 million roles as companies adapt to technological change; 39% of existing skill sets will become outdated between 2025-2030. ## Business, Not Digital, Transformation Is the Way Forward Companies now face a new chapter in the evolution of digital transformation, one that challenges organizations to think beyond the digitization of legacy processes and workflows they prioritized over the past decade. In reality, BCG research uncovered that 70% of digital transformations still fall short of their objectives. Before the dawn of ChatGPT, it could be argued that most digital transformation efforts focused on the digitization and optimization of legacy processes. The pursuit of efficiency, scale, and cost-cutting limited or impaired the prospect of any meaningful transformation desired business outcomes. The same may already be happening in an era of AI. Companies are prioritizing the automation of the processes and workflows digitized over the past decade, which is important, but without exploring the potential for new opportunities in an era of AI, automation may not be enough to evolve. I f digital transformation was the defining strategy in the 2000s, AI-native business transformation represents a potentially better, and more adaptable way forward. Unlike digital transformation, AI represents an opportunity for business transformation. It’s an inflection point to reimagine organizations and work in a world where AI becomes inherently attached to almost every technology, action, and outcome. ## The Next Chapter of AI-Native Businesses 2025 is set to be the year that not just AI, but AI agents, start to reshape the enterprise. While organizations are just beginning to recognize the possibilities of AI, they are not yet exploring the implications of businesses that accelerate AI-first transformation. Now is the time for organizations to embrace AI beyond tools and as a core component of their strategic mindset and operational framework. But what does it mean to be an AI-first enterprise? To help, let’s substitute AI-first with AI-native: AI as being native to the core of the business itself, strategy, operations, culture, and value creation. It’s also more than the implementation of AI tools across the enterprise. It’s about redefining roles, work, and operations, fostering innovation, and creating a culture that embraces change. An AI-native enterprise is characterized by the strategic integration of artificial intelligence at the core of its operations and decision-making. n AI-native approach will fundamentally redefine how businesses operate, innovate, and engage with customers, employees, and their ecosystem. AI becomes not just a tool, but the central driver of decision-making, operational efficiency, and customer interaction. ## Lead in the AI Revolution or Be Left Behind AI-first is not just about using AI, it’s about making AI native to business architecture, foundationally. 1) Make AI core to decision-making: AI is not just a tool for efficiency; it plays a central role in strategic decision-making, forecasting, and autonomous execution. 2) Use AI to drive exponential thinking, not incremental optimization: Instead of improving traditional business processes, AI-native companies reimagine workflows, value chains, and customer experiences from scratch. 3) Automate adaptability: AI-first companies build systems that can sense, analyze, and act autonomously in real-time across supply chains, operations, and customer engagement. 4) Integrate AI to spur network effects and self-learning models: Continuously improve via feedback loops, fine-tune AI models, and leverage collective intelligence rather than relying solely on human input. 5) Make data and compute as a core asset: Unlike traditional companies that prioritize physical assets or human capital, AI-first organizations treat data, compute power, and algorithmic capabilities as their primary competitive advantage. 6) Drive workflow transformation with AI agents: AI agents are the next major evolution in AI-native businesses. They don’t just enhance workflows; they autonomously execute tasks, make decisions, and optimize operations at a scale and speed impossible for human-led organizations. You need to make sure you are designing and enhancing workflows of the future, not the past. Why? AI-native businesses will rely on agentic systems to manage core functions, drive efficiency, and create new competitive advantages. 7) Redefine leadership for an AI-native era: C-Suites are not immune. Train executives and managers to think strategically about AI adoption, guiding their teams in AI-first decision-making and workflow transformation. 8) Invest in reskilling programs for emerging roles: As AI automates repetitive tasks, new roles will emerge that require human creativity, problem-solving, and oversight. Companies must proactively explore and identify future job needs and provide pathways for employees to transition into high-value roles. This includes preparing for an agentic enterprise and beyond. __ai ai agents brian+solis informationweek

InformationWeek: The End of Business as Usual: How AI-Native Companies Win via InformationWeek AI-native companies aren’t just automating — they’re rearchitecting business. Success requires e...

#AInsights #Press #ai #ai #agents #brian+solis #informationweek

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Innovator Awards Winning Team: Penn Medicine’s PennAInsights Automated solution extracts quantitative measures from existing imaging studies to improve diagnostic accuracy, reduce physician burden

Thrilled to see our team's work on the AInSights platform featured! Two years since we went live, and more exciting apps on the way. #AIinHealthcare #ClinicalDecisionSupport #HealthTech #AInSights #AIinHealthcare #ClinicalDecisionSupport #HealthTech
www.hcinnovationgroup.com/imaging/arti...

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Mycom Enhances AInsights with New Pattern Detection for Optimized Network Maintenance Mycom has launched a new Pattern Detection capability in AInsights to enhance root cause analysis, helping telecoms improve predictive maintenance.

Mycom Enhances AInsights with New Pattern Detection for Optimized Network Maintenance #London #United_Kingdom #Mycom #AInsights #Pattern_Detection

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AInsights: Press Zero for the Future, This AI Operator Takes the ‘Work’ Out of Work <p><img alt="" class="alignnone size-large wp-image-34739" decoding="async" fetchpriority="high" height="683" sizes="(max-width: 1024px) 100vw, 1024px" src="https://briansolis.com/wp-content/uploads/2025/01/Operator-1024x683.webp" srcset="https://briansolis.com/wp-content/uploads/2025/01/Operator-1024x683.webp 1024w, https://briansolis.com/wp-content/uploads/2025/01/Operator-300x200.webp 300w, https://briansolis.com/wp-content/uploads/2025/01/Operator-768x512.webp 768w, https://briansolis.com/wp-content/uploads/2025/01/Operator-272x182.webp 272w, https://briansolis.com/wp-content/uploads/2025/01/Operator.webp 1200w" width="1024"/></p> <p><strong><em>AInsights: Your executive-level insights making sense of the latest in generative AI…</em></strong></p> <p>2025 was said to be the year of AI agents and the dawn of agentic AI. I’m just returning from the ServiceNow Sales Kickoff in Las Vegas and from employees to consumers to enterprise, <a href="https://www.servicenow.com/products/ai-agents.html">it’s on</a>.</p> <h3>Introduction to OpenAI’s “Operator”</h3> <p>OpenAI is releasing a “research preview” of an AI agent called <a href="https://openai.com/index/introducing-operator/">Operator</a> that can “go to the web to perform tasks for you,” according to the launch post. “Using its own browser, it can look at a webpage and interact with it by typing, clicking, and scrolling,” OpenAI says. It’s launching first in the US for subscribers of OpenAI’s $200 per month ChatGPT Pro tier. It is available to Pro users <a href="https://operator.chatgpt.com/">here</a>.</p> <p>Before we continue, as you read this article and think about AI agents, juxtapose the word operator with orchestrator. You become the orchestrator and AI becomes the operator.</p> <h3>High-Level Summary of Operator</h3> <p data-pm-slice="1 1 []">At its core, OpenAI’s Operator represents a bold step toward making AI more than just a conversational tool—it’s meant to serve as your special AI agent. Operator isn’t just about answering questions; it’s about executing specific tasks with intelligence, speed, and adaptability.</p> <p data-pm-slice="1 1 []">From filling out forms and ordering groceries to generating memes on demand, Operator takes on the repetitive, time-consuming tasks that clutter our digital lives. What makes it promising is its ability to navigate the same interfaces and tools we use every day, albeit disparately, but instead, seamlessly integrating into existing workflows. As such, it introduces new possibilities to give time, and sanity, back to people ready to reimagine how they work in an AI-driven world.</p> <p data-pm-slice="1 1 []">Operator is powered by a next-generation AI model called the Computer-Using Agent (CUA)—an innovation that combines GPT-4o’s vision capabilities with advanced reinforcement learning to navigate and interact with graphical user interfaces (GUIs) just like a human.</p> <p data-pm-slice="1 1 []">Operator can “see” and “act” in a dedicated browser environment. It analyzes screenshots and executes actions via a virtual mouse and keyboard inputs. Operator has ability to self-correct. If it encounters challenges or makes mistakes, it applies advanced reasoning to adjust in real time. When a task requires human intervention, Operator hands control back to the user.</p> <p data-pm-slice="1 1 []">OpenAI is working closely with leading companies like DoorDash, Instacart, OpenTable, Priceline, StubHub, Thumbtack, and Uber to ensure Operator is practical, reliable, and aligned with real-world business needs. These partnerships help refine its ability to execute tasks efficiently, making AI-driven automation a seamless part of everyday operations.</p> <p data-pm-slice="1 1 []"><img alt="" class="alignnone size-large wp-image-34741" decoding="async" height="397" sizes="(max-width: 1024px) 100vw, 1024px" src="https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.04 PM-1024x397.png" srcset="https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.04 PM-1024x397.png 1024w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.04 PM-300x116.png 300w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.04 PM-768x298.png 768w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.04 PM-1536x596.png 1536w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.04 PM-2048x795.png 2048w" width="1024"/> <img alt="" class="alignnone size-large wp-image-34742" decoding="async" height="339" sizes="(max-width: 1024px) 100vw, 1024px" src="https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.08 PM-1024x339.png" srcset="https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.08 PM-1024x339.png 1024w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.08 PM-300x99.png 300w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.08 PM-768x254.png 768w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.08 PM-1536x509.png 1536w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.08 PM-2048x679.png 2048w" width="1024"/></p> <p data-pm-slice="1 1 []"><img alt="" class="alignnone size-large wp-image-34744" decoding="async" height="297" loading="lazy" sizes="auto, (max-width: 1024px) 100vw, 1024px" src="https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-11.44.05 PM-1024x297.png" srcset="https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-11.44.05 PM-1024x297.png 1024w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-11.44.05 PM-300x87.png 300w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-11.44.05 PM-768x223.png 768w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-11.44.05 PM-1536x446.png 1536w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-11.44.05 PM-2048x594.png 2048w" width="1024"/></p> <p data-pm-slice="1 1 []">Beyond business applications, Operator has the potential to streamline and enhance public services. OpenAI is exploring how AI can improve accessibility and efficiency in government workflows by collaborating with organizations such as the City of Stockton. This initiative aims to simplify processes like enrolling in city services and public programs, demonstrating how AI can be a powerful tool for improving civic engagement and accessibility.</p> <p data-pm-slice="1 1 []"><img alt="" class="alignnone size-large wp-image-34740" decoding="async" height="576" loading="lazy" sizes="auto, (max-width: 1024px) 100vw, 1024px" src="https://briansolis.com/wp-content/uploads/2025/01/Product_Blog_-_Wayfinding_Static.png-1024x576.webp" srcset="https://briansolis.com/wp-content/uploads/2025/01/Product_Blog_-_Wayfinding_Static.png-1024x576.webp 1024w, https://briansolis.com/wp-content/uploads/2025/01/Product_Blog_-_Wayfinding_Static.png-300x169.webp 300w, https://briansolis.com/wp-content/uploads/2025/01/Product_Blog_-_Wayfinding_Static.png-768x432.webp 768w, https://briansolis.com/wp-content/uploads/2025/01/Product_Blog_-_Wayfinding_Static.png-1536x864.webp 1536w, https://briansolis.com/wp-content/uploads/2025/01/Product_Blog_-_Wayfinding_Static.png.webp 1920w" width="1024"/></p> <p>Here’s what makes Operator so interesting, even in its research form:</p> <ol data-spread="false" start="1"> <li><strong>Context Awareness in Action</strong> – Unlike traditional chatbots, Operator maintains continuity across interactions, making its responses and actions more intuitive and relevant.</li> <li><strong>Multimodal Power</strong> – Operator processes text and images via screenshots. It interacts with the web dynamically, clicking, scrolling, and making decisions like a human would.</li> <li><strong>API &amp; Software Integrations</strong> – Operator can tap into databases, software tools, and APIs to get real work done.</li> <li><strong>Adaptive Decision-Making</strong> – Operator anticipates needs, suggests next steps, and automates processes without requiring step-by-step instructions.</li> <li><strong>Personalization &amp; Continuous Learning</strong> – The more it interacts, the better it understands user preferences, optimizing for efficiency and impact.</li> </ol> <h3><strong>Operator’s “Computer-Using Agent” Model</strong></h3> <p>Operator is powered by a “Computer-Using Agent” model powered by GPT-4o’s vision capabilities with <strong>advanced reasoning through reinforcement learning.</strong> This means Operator is actively engaging with digital environments in real-time.</p> <p>Here’s why this is important and representative of the beginning of a new era of AI agents and agentic AI:</p> <ul data-spread="false"> <li><strong>Operator Can See</strong> – It processes screenshots and visual cues, allowing it to interpret and interact with digital interfaces more like a human. If it gets stuck, Operator will ask for help.</li> <li><strong>Operator Can Act</strong> – Using virtual keyboard and mouse actions, it navigates web pages, clicks buttons, scrolls, fills out forms, and executes workflows without requiring custom API integrations.</li> <li><strong>Bridging Human and Machine Interaction</strong> – This capability closes the gap between AI automation and human-like engagement with software and web environments.</li> </ul> <p>OpenAI has essentially built an agent that doesn’t rely on proprietary integrations—it works directly within existing digital workflows, making it more adaptable and immediately useful.</p> <h2>AInsights</h2> <h3><strong>Comparison to AI Agents</strong></h3> <p>The AI revolution has long envisioned intelligent agents—systems capable of operating with autonomy, foresight, and strategic execution. The definition of AI agents includes:</p> <ul data-spread="false"> <li><strong>Autonomy:</strong> The ability to act independently with minimal human oversight.</li> <li><strong>Proactive Decision-Making:</strong> Anticipating needs and making informed choices without explicit prompts.</li> <li><strong>Goal-Oriented Behavior:</strong> Working towards defined objectives rather than reacting to queries.</li> <li><strong>Continuous Learning:</strong> Improving over time based on interactions and outcomes.</li> <li><strong>Multi-Agent Collaboration:</strong> Interacting with other AI agents or humans to solve complex challenges.</li> </ul> <p>Operator is an evolution, not the final form. It enhances automation and intelligence but still requires guardrails, enterprise integration, and predefined rules. It’s a powerful step toward the AI-driven future but not yet the fully autonomous, strategic AI agent envisioned in science fiction.</p> <h3><strong>Why Operator’s Release is Significant</strong></h3> <p>This release matters because it redefines what’s possible with AI today:</p> <ol data-spread="false" start="1"> <li><strong>Bridging the Gap Between Chatbots and True AI Agents</strong> – Operator moves beyond static conversations into real-world, task-oriented execution.</li> <li><strong>AI in the Enterprise</strong> – Businesses can deploy Operator to optimize workflows, freeing up teams to focus on strategy and innovation.</li> <li><strong>Operationalizing AI for Real-World Use Cases</strong> – This is AI that works, not just responds. Industries from finance to healthcare can leverage it to solve real problems.</li> <li><strong>Building AI Trust &amp; Governance</strong> – Operator’s release provides a framework for businesses to deploy AI responsibly while maintaining human oversight.</li> <li><strong>Competing in the AI Arms Race</strong> – With advances from OpenAI, Google DeepMind, and Anthropic, Operator positions OpenAI at the forefront of enterprise AI evolution.</li> </ol> <h2><strong>Conclusion</strong></h2> <p>Operator is an inflection point. It signals a shift from AI as an assistant to AI as an active participant in digital workflows. While it’s not yet a fully autonomous agent, it sets the stage for a future where AI doesn’t just respond—it acts, executes, and collaborates in ways that redefine productivity and innovation.</p> <p>For more in the enterprise world of agents, please visit ServiceNow’s <a href="https://www.servicenow.com/products/ai-agents.html?campid=223616&amp;cid=p:plat:dg:b:rmkt:exa:goog_en_ai-agent-sn-headline-pin-test:ams:all&amp;s_kwcid=AL!11692!3!728576625757!e!!g!!servicenow%20ai%20agents&amp;ds_c=GOOG_AMS_ALL_EN_DEMANDGEN_PLAT_RLSA_Brand_EXA_PAITW2-GAI-AI-Agents-SN-HeadlinePin&amp;cmcid=71700000120894241&amp;ds_ag=ServiceNow+AI+Agents_EXA&amp;cmpid=58700008834982242&amp;ds_kids=p81348000104&amp;gclsrc=aw.ds&amp;gad_source=1&amp;gbraid=0AAAAADmh6pXGzm43hiu058fwAuJ5Io6AP&amp;gclid=Cj0KCQiA19e8BhCVARIsALpFMgGXDPpnj6AoA86l5FLlmLxZrO2rSxM3nIYBmNmjAqMH1a8u68bx0_MaAnPHEALw_wcB">realworld examples</a>.</p> <p>—</p> <p>Please read, <strong><em><a href="http://bit.ly/MindshiftBook">Mindshift</a>: Transform Leadership, Drive Innovation, and Reshape the Future</em></strong>. Visit <a href="http://www.Mindshift.ing"><em>Mindshift.ing</em></a> to learn more!</p> <p><strong><em>Please subscribe to AInsights, <a href="https://ainnovation.substack.com">here</a>.</em></strong></p> <p><em><strong>My main list for news, events, and updates, <a href="https://briansolis.substack.com/">a Quantum of Solis</a>.</strong></em></p> <p><img alt="" class="alignnone size-large wp-image-34004" decoding="async" height="1024" loading="lazy" sizes="auto, (max-width: 1022px) 100vw, 1022px" src="https://briansolis.com/wp-content/uploads/2024/02/smaller-1022x1024.jpg" srcset="https://briansolis.com/wp-content/uploads/2024/02/smaller-1022x1024.jpg 1022w, https://briansolis.com/wp-content/uploads/2024/02/smaller-300x300.jpg 300w, https://briansolis.com/wp-content/uploads/2024/02/smaller-150x150.jpg 150w, https://briansolis.com/wp-content/uploads/2024/02/smaller-768x769.jpg 768w, https://briansolis.com/wp-content/uploads/2024/02/smaller-1533x1536.jpg 1533w, https://briansolis.com/wp-content/uploads/2024/02/smaller-610x611.jpg 610w, https://briansolis.com/wp-content/uploads/2024/02/smaller.jpg 1597w" width="1022"/></p> <div class="taglist"> <i class="fa fa-tag"></i> <a href="https://briansolis.com/tag/agentic/" rel="tag">agentic</a> <a href="https://briansolis.com/tag/agentic-ai/" rel="tag">agentic ai</a> <a href="https://briansolis.com/tag/agents/" rel="tag">agents</a> <a href="https://briansolis.com/tag/ai/" rel="tag">ai</a> <a href="https://briansolis.com/tag/ai-agent/" rel="tag">ai agent</a> <a href="https://briansolis.com/tag/chatgpt/" rel="tag">chatgpt</a> <a href="https://briansolis.com/tag/openai/" rel="tag">openai</a> <a href="https://briansolis.com/tag/operator/" rel="tag">operator</a> <a href="https://briansolis.com/tag/servicenow/" rel="tag">servicenow</a> </div> <div class="clear"></div>

AInsights: Press Zero for the Future, This AI Operator Takes the ‘Work’ Out of Work AInsights...

https://briansolis.com/2025/01/openai-operator-debut/

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AInsights: Press Zero for the Future, This AI Operator Takes the ‘Work’ Out of Work <p><img alt="" class="alignnone size-large wp-image-34739" decoding="async" fetchpriority="high" height="683" sizes="(max-width: 1024px) 100vw, 1024px" src="https://briansolis.com/wp-content/uploads/2025/01/Operator-1024x683.webp" srcset="https://briansolis.com/wp-content/uploads/2025/01/Operator-1024x683.webp 1024w, https://briansolis.com/wp-content/uploads/2025/01/Operator-300x200.webp 300w, https://briansolis.com/wp-content/uploads/2025/01/Operator-768x512.webp 768w, https://briansolis.com/wp-content/uploads/2025/01/Operator-272x182.webp 272w, https://briansolis.com/wp-content/uploads/2025/01/Operator.webp 1200w" width="1024"/></p> <p><strong><em>AInsights: Your executive-level insights making sense of the latest in generative AI…</em></strong></p> <p>2025 was said to be the year of AI agents and the dawn of agentic AI. I’m just returning from the ServiceNow Sales Kickoff in Las Vegas and from employees to consumers to enterprise, <a href="https://www.servicenow.com/products/ai-agents.html">it’s on</a>.</p> <h3>Introduction to OpenAI’s “Operator”</h3> <p>OpenAI is releasing a “research preview” of an AI agent called <a href="https://openai.com/index/introducing-operator/">Operator</a> that can “go to the web to perform tasks for you,” according to the launch post. “Using its own browser, it can look at a webpage and interact with it by typing, clicking, and scrolling,” OpenAI says. It’s launching first in the US for subscribers of OpenAI’s $200 per month ChatGPT Pro tier. It is available to Pro users <a href="https://operator.chatgpt.com/">here</a>.</p> <p>Before we continue, as you read this article and think about AI agents, juxtapose the word operator with orchestrator. You become the orchestrator and AI becomes the operator.</p> <h3>High-Level Summary of Operator</h3> <p data-pm-slice="1 1 []">At its core, OpenAI’s Operator represents a bold step toward making AI more than just a conversational tool—it’s meant to serve as your special AI agent. Operator isn’t just about answering questions; it’s about executing specific tasks with intelligence, speed, and adaptability.</p> <p data-pm-slice="1 1 []">From filling out forms and ordering groceries to generating memes on demand, Operator takes on the repetitive, time-consuming tasks that clutter our digital lives. What makes it promising is its ability to navigate the same interfaces and tools we use every day, albeit disparately, but instead, seamlessly integrating into existing workflows. As such, it introduces new possibilities to give time, and sanity, back to people ready to reimagine how they work in an AI-driven world.</p> <p data-pm-slice="1 1 []">Operator is powered by a next-generation AI model called the Computer-Using Agent (CUA)—an innovation that combines GPT-4o’s vision capabilities with advanced reinforcement learning to navigate and interact with graphical user interfaces (GUIs) just like a human.</p> <p data-pm-slice="1 1 []">Operator can “see” and “act” in a dedicated browser environment. It analyzes screenshots and executes actions via a virtual mouse and keyboard inputs. Operator has ability to self-correct. If it encounters challenges or makes mistakes, it applies advanced reasoning to adjust in real time. When a task requires human intervention, Operator hands control back to the user.</p> <p data-pm-slice="1 1 []">OpenAI is working closely with leading companies like DoorDash, Instacart, OpenTable, Priceline, StubHub, Thumbtack, and Uber to ensure Operator is practical, reliable, and aligned with real-world business needs. These partnerships help refine its ability to execute tasks efficiently, making AI-driven automation a seamless part of everyday operations.</p> <p data-pm-slice="1 1 []"><img alt="" class="alignnone size-large wp-image-34741" decoding="async" height="397" sizes="(max-width: 1024px) 100vw, 1024px" src="https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.04 PM-1024x397.png" srcset="https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.04 PM-1024x397.png 1024w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.04 PM-300x116.png 300w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.04 PM-768x298.png 768w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.04 PM-1536x596.png 1536w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.04 PM-2048x795.png 2048w" width="1024"/> <img alt="" class="alignnone size-large wp-image-34742" decoding="async" height="339" sizes="(max-width: 1024px) 100vw, 1024px" src="https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.08 PM-1024x339.png" srcset="https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.08 PM-1024x339.png 1024w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.08 PM-300x99.png 300w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.08 PM-768x254.png 768w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.08 PM-1536x509.png 1536w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.08 PM-2048x679.png 2048w" width="1024"/></p> <p data-pm-slice="1 1 []"><img alt="" class="alignnone size-large wp-image-34744" decoding="async" height="297" loading="lazy" sizes="auto, (max-width: 1024px) 100vw, 1024px" src="https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-11.44.05 PM-1024x297.png" srcset="https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-11.44.05 PM-1024x297.png 1024w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-11.44.05 PM-300x87.png 300w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-11.44.05 PM-768x223.png 768w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-11.44.05 PM-1536x446.png 1536w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-11.44.05 PM-2048x594.png 2048w" width="1024"/></p> <p data-pm-slice="1 1 []">Beyond business applications, Operator has the potential to streamline and enhance public services. OpenAI is exploring how AI can improve accessibility and efficiency in government workflows by collaborating with organizations such as the City of Stockton. This initiative aims to simplify processes like enrolling in city services and public programs, demonstrating how AI can be a powerful tool for improving civic engagement and accessibility.</p> <p data-pm-slice="1 1 []"><img alt="" class="alignnone size-large wp-image-34740" decoding="async" height="576" loading="lazy" sizes="auto, (max-width: 1024px) 100vw, 1024px" src="https://briansolis.com/wp-content/uploads/2025/01/Product_Blog_-_Wayfinding_Static.png-1024x576.webp" srcset="https://briansolis.com/wp-content/uploads/2025/01/Product_Blog_-_Wayfinding_Static.png-1024x576.webp 1024w, https://briansolis.com/wp-content/uploads/2025/01/Product_Blog_-_Wayfinding_Static.png-300x169.webp 300w, https://briansolis.com/wp-content/uploads/2025/01/Product_Blog_-_Wayfinding_Static.png-768x432.webp 768w, https://briansolis.com/wp-content/uploads/2025/01/Product_Blog_-_Wayfinding_Static.png-1536x864.webp 1536w, https://briansolis.com/wp-content/uploads/2025/01/Product_Blog_-_Wayfinding_Static.png.webp 1920w" width="1024"/></p> <p>Here’s what makes Operator so interesting, even in its research form:</p> <ol data-spread="false" start="1"> <li><strong>Context Awareness in Action</strong> – Unlike traditional chatbots, Operator maintains continuity across interactions, making its responses and actions more intuitive and relevant.</li> <li><strong>Multimodal Power</strong> – Operator processes text and images via screenshots. It interacts with the web dynamically, clicking, scrolling, and making decisions like a human would.</li> <li><strong>API &amp; Software Integrations</strong> – Operator can tap into databases, software tools, and APIs to get real work done.</li> <li><strong>Adaptive Decision-Making</strong> – Operator anticipates needs, suggests next steps, and automates processes without requiring step-by-step instructions.</li> <li><strong>Personalization &amp; Continuous Learning</strong> – The more it interacts, the better it understands user preferences, optimizing for efficiency and impact.</li> </ol> <h3><strong>Operator’s “Computer-Using Agent” Model</strong></h3> <p>Operator is powered by a “Computer-Using Agent” model powered by GPT-4o’s vision capabilities with <strong>advanced reasoning through reinforcement learning.</strong> This means Operator is actively engaging with digital environments in real-time.</p> <p>Here’s why this is important and representative of the beginning of a new era of AI agents and agentic AI:</p> <ul data-spread="false"> <li><strong>Operator Can See</strong> – It processes screenshots and visual cues, allowing it to interpret and interact with digital interfaces more like a human. If it gets stuck, Operator will ask for help.</li> <li><strong>Operator Can Act</strong> – Using virtual keyboard and mouse actions, it navigates web pages, clicks buttons, scrolls, fills out forms, and executes workflows without requiring custom API integrations.</li> <li><strong>Bridging Human and Machine Interaction</strong> – This capability closes the gap between AI automation and human-like engagement with software and web environments.</li> </ul> <p>OpenAI has essentially built an agent that doesn’t rely on proprietary integrations—it works directly within existing digital workflows, making it more adaptable and immediately useful.</p> <h2>AInsights</h2> <h3><strong>Comparison to AI Agents</strong></h3> <p>The AI revolution has long envisioned intelligent agents—systems capable of operating with autonomy, foresight, and strategic execution. The definition of AI agents includes:</p> <ul data-spread="false"> <li><strong>Autonomy:</strong> The ability to act independently with minimal human oversight.</li> <li><strong>Proactive Decision-Making:</strong> Anticipating needs and making informed choices without explicit prompts.</li> <li><strong>Goal-Oriented Behavior:</strong> Working towards defined objectives rather than reacting to queries.</li> <li><strong>Continuous Learning:</strong> Improving over time based on interactions and outcomes.</li> <li><strong>Multi-Agent Collaboration:</strong> Interacting with other AI agents or humans to solve complex challenges.</li> </ul> <p>Operator is an evolution, not the final form. It enhances automation and intelligence but still requires guardrails, enterprise integration, and predefined rules. It’s a powerful step toward the AI-driven future but not yet the fully autonomous, strategic AI agent envisioned in science fiction.</p> <h3><strong>Why Operator’s Release is Significant</strong></h3> <p>This release matters because it redefines what’s possible with AI today:</p> <ol data-spread="false" start="1"> <li><strong>Bridging the Gap Between Chatbots and True AI Agents</strong> – Operator moves beyond static conversations into real-world, task-oriented execution.</li> <li><strong>AI in the Enterprise</strong> – Businesses can deploy Operator to optimize workflows, freeing up teams to focus on strategy and innovation.</li> <li><strong>Operationalizing AI for Real-World Use Cases</strong> – This is AI that works, not just responds. Industries from finance to healthcare can leverage it to solve real problems.</li> <li><strong>Building AI Trust &amp; Governance</strong> – Operator’s release provides a framework for businesses to deploy AI responsibly while maintaining human oversight.</li> <li><strong>Competing in the AI Arms Race</strong> – With advances from OpenAI, Google DeepMind, and Anthropic, Operator positions OpenAI at the forefront of enterprise AI evolution.</li> </ol> <h2><strong>Conclusion</strong></h2> <p>Operator is an inflection point. It signals a shift from AI as an assistant to AI as an active participant in digital workflows. While it’s not yet a fully autonomous agent, it sets the stage for a future where AI doesn’t just respond—it acts, executes, and collaborates in ways that redefine productivity and innovation.</p> <p>For more in the enterprise world of agents, please visit ServiceNow’s <a href="https://www.servicenow.com/products/ai-agents.html?campid=223616&amp;cid=p:plat:dg:b:rmkt:exa:goog_en_ai-agent-sn-headline-pin-test:ams:all&amp;s_kwcid=AL!11692!3!728576625757!e!!g!!servicenow%20ai%20agents&amp;ds_c=GOOG_AMS_ALL_EN_DEMANDGEN_PLAT_RLSA_Brand_EXA_PAITW2-GAI-AI-Agents-SN-HeadlinePin&amp;cmcid=71700000120894241&amp;ds_ag=ServiceNow+AI+Agents_EXA&amp;cmpid=58700008834982242&amp;ds_kids=p81348000104&amp;gclsrc=aw.ds&amp;gad_source=1&amp;gbraid=0AAAAADmh6pXGzm43hiu058fwAuJ5Io6AP&amp;gclid=Cj0KCQiA19e8BhCVARIsALpFMgGXDPpnj6AoA86l5FLlmLxZrO2rSxM3nIYBmNmjAqMH1a8u68bx0_MaAnPHEALw_wcB">realworld examples</a>.</p> <p>—</p> <p>Please read, <strong><em><a href="http://bit.ly/MindshiftBook">Mindshift</a>: Transform Leadership, Drive Innovation, and Reshape the Future</em></strong>. Visit <a href="http://www.Mindshift.ing"><em>Mindshift.ing</em></a> to learn more!</p> <p><strong><em>Please subscribe to AInsights, <a href="https://ainnovation.substack.com">here</a>.</em></strong></p> <p><em><strong>My main list for news, events, and updates, <a href="https://briansolis.substack.com/">a Quantum of Solis</a>.</strong></em></p> <p><img alt="" class="alignnone size-large wp-image-34004" decoding="async" height="1024" loading="lazy" sizes="auto, (max-width: 1022px) 100vw, 1022px" src="https://briansolis.com/wp-content/uploads/2024/02/smaller-1022x1024.jpg" srcset="https://briansolis.com/wp-content/uploads/2024/02/smaller-1022x1024.jpg 1022w, https://briansolis.com/wp-content/uploads/2024/02/smaller-300x300.jpg 300w, https://briansolis.com/wp-content/uploads/2024/02/smaller-150x150.jpg 150w, https://briansolis.com/wp-content/uploads/2024/02/smaller-768x769.jpg 768w, https://briansolis.com/wp-content/uploads/2024/02/smaller-1533x1536.jpg 1533w, https://briansolis.com/wp-content/uploads/2024/02/smaller-610x611.jpg 610w, https://briansolis.com/wp-content/uploads/2024/02/smaller.jpg 1597w" width="1022"/></p> <div class="taglist"> <i class="fa fa-tag"></i> <a href="https://briansolis.com/tag/agentic/" rel="tag">agentic</a> <a href="https://briansolis.com/tag/agentic-ai/" rel="tag">agentic ai</a> <a href="https://briansolis.com/tag/agents/" rel="tag">agents</a> <a href="https://briansolis.com/tag/ai/" rel="tag">ai</a> <a href="https://briansolis.com/tag/ai-agent/" rel="tag">ai agent</a> <a href="https://briansolis.com/tag/chatgpt/" rel="tag">chatgpt</a> <a href="https://briansolis.com/tag/openai/" rel="tag">openai</a> <a href="https://briansolis.com/tag/operator/" rel="tag">operator</a> <a href="https://briansolis.com/tag/servicenow/" rel="tag">servicenow</a> </div> <div class="clear"></div>

AInsights: Press Zero for the Future, This AI Operator Takes the ‘Work’ Out of Work AInsights...

https://briansolis.com/2025/01/openai-operator-debut/

#AInsights #agentic #agentic #ai #agents #ai #ai #agent #chatgpt #openai #operator

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AInsights: Press Zero for the Future, This AI Operator Takes the ‘Work’ Out of Work <p><img alt="" class="alignnone size-large wp-image-34739" decoding="async" fetchpriority="high" height="683" sizes="(max-width: 1024px) 100vw, 1024px" src="https://briansolis.com/wp-content/uploads/2025/01/Operator-1024x683.webp" srcset="https://briansolis.com/wp-content/uploads/2025/01/Operator-1024x683.webp 1024w, https://briansolis.com/wp-content/uploads/2025/01/Operator-300x200.webp 300w, https://briansolis.com/wp-content/uploads/2025/01/Operator-768x512.webp 768w, https://briansolis.com/wp-content/uploads/2025/01/Operator-272x182.webp 272w, https://briansolis.com/wp-content/uploads/2025/01/Operator.webp 1200w" width="1024"/></p> <p><strong><em>AInsights: Your executive-level insights making sense of the latest in generative AI…</em></strong></p> <p>2025 was said to be the year of AI agents and the dawn of agentic AI. I’m just returning from the ServiceNow Sales Kickoff in Las Vegas and from employees to consumers to enterprise, <a href="https://www.servicenow.com/products/ai-agents.html">it’s on</a>.</p> <h3>Introduction to OpenAI’s “Operator”</h3> <p>OpenAI is releasing a “research preview” of an AI agent called <a href="https://openai.com/index/introducing-operator/">Operator</a> that can “go to the web to perform tasks for you,” according to the launch post. “Using its own browser, it can look at a webpage and interact with it by typing, clicking, and scrolling,” OpenAI says. It’s launching first in the US for subscribers of OpenAI’s $200 per month ChatGPT Pro tier. It is available to Pro users <a href="https://operator.chatgpt.com/">here</a>.</p> <p>Before we continue, as you read this article and think about AI agents, juxtapose the word operator with orchestrator. You become the orchestrator and AI becomes the operator.</p> <h3>High-Level Summary of Operator</h3> <p data-pm-slice="1 1 []">At its core, OpenAI’s Operator represents a bold step toward making AI more than just a conversational tool—it’s meant to serve as your special AI agent. Operator isn’t just about answering questions; it’s about executing specific tasks with intelligence, speed, and adaptability.</p> <p data-pm-slice="1 1 []">From filling out forms and ordering groceries to generating memes on demand, Operator takes on the repetitive, time-consuming tasks that clutter our digital lives. What makes it promising is its ability to navigate the same interfaces and tools we use every day, albeit disparately, but instead, seamlessly integrating into existing workflows. As such, it introduces new possibilities to give time, and sanity, back to people ready to reimagine how they work in an AI-driven world.</p> <p data-pm-slice="1 1 []">Operator is powered by a next-generation AI model called the Computer-Using Agent (CUA)—an innovation that combines GPT-4o’s vision capabilities with advanced reinforcement learning to navigate and interact with graphical user interfaces (GUIs) just like a human.</p> <p data-pm-slice="1 1 []">Operator can “see” and “act” in a dedicated browser environment. It analyzes screenshots and executes actions via a virtual mouse and keyboard inputs. Operator has ability to self-correct. If it encounters challenges or makes mistakes, it applies advanced reasoning to adjust in real time. When a task requires human intervention, Operator hands control back to the user.</p> <p data-pm-slice="1 1 []">OpenAI is working closely with leading companies like DoorDash, Instacart, OpenTable, Priceline, StubHub, Thumbtack, and Uber to ensure Operator is practical, reliable, and aligned with real-world business needs. These partnerships help refine its ability to execute tasks efficiently, making AI-driven automation a seamless part of everyday operations.</p> <p data-pm-slice="1 1 []"><img alt="" class="alignnone size-large wp-image-34741" decoding="async" height="397" sizes="(max-width: 1024px) 100vw, 1024px" src="https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.04 PM-1024x397.png" srcset="https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.04 PM-1024x397.png 1024w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.04 PM-300x116.png 300w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.04 PM-768x298.png 768w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.04 PM-1536x596.png 1536w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.04 PM-2048x795.png 2048w" width="1024"/> <img alt="" class="alignnone size-large wp-image-34742" decoding="async" height="339" sizes="(max-width: 1024px) 100vw, 1024px" src="https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.08 PM-1024x339.png" srcset="https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.08 PM-1024x339.png 1024w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.08 PM-300x99.png 300w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.08 PM-768x254.png 768w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.08 PM-1536x509.png 1536w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-7.19.08 PM-2048x679.png 2048w" width="1024"/></p> <p data-pm-slice="1 1 []"><img alt="" class="alignnone size-large wp-image-34744" decoding="async" height="297" loading="lazy" sizes="auto, (max-width: 1024px) 100vw, 1024px" src="https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-11.44.05 PM-1024x297.png" srcset="https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-11.44.05 PM-1024x297.png 1024w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-11.44.05 PM-300x87.png 300w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-11.44.05 PM-768x223.png 768w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-11.44.05 PM-1536x446.png 1536w, https://briansolis.com/wp-content/uploads/2025/01/Screenshot-2025-01-26-at-11.44.05 PM-2048x594.png 2048w" width="1024"/></p> <p data-pm-slice="1 1 []">Beyond business applications, Operator has the potential to streamline and enhance public services. OpenAI is exploring how AI can improve accessibility and efficiency in government workflows by collaborating with organizations such as the City of Stockton. This initiative aims to simplify processes like enrolling in city services and public programs, demonstrating how AI can be a powerful tool for improving civic engagement and accessibility.</p> <p data-pm-slice="1 1 []"><img alt="" class="alignnone size-large wp-image-34740" decoding="async" height="576" loading="lazy" sizes="auto, (max-width: 1024px) 100vw, 1024px" src="https://briansolis.com/wp-content/uploads/2025/01/Product_Blog_-_Wayfinding_Static.png-1024x576.webp" srcset="https://briansolis.com/wp-content/uploads/2025/01/Product_Blog_-_Wayfinding_Static.png-1024x576.webp 1024w, https://briansolis.com/wp-content/uploads/2025/01/Product_Blog_-_Wayfinding_Static.png-300x169.webp 300w, https://briansolis.com/wp-content/uploads/2025/01/Product_Blog_-_Wayfinding_Static.png-768x432.webp 768w, https://briansolis.com/wp-content/uploads/2025/01/Product_Blog_-_Wayfinding_Static.png-1536x864.webp 1536w, https://briansolis.com/wp-content/uploads/2025/01/Product_Blog_-_Wayfinding_Static.png.webp 1920w" width="1024"/></p> <p>Here’s what makes Operator so interesting, even in its research form:</p> <ol data-spread="false" start="1"> <li><strong>Context Awareness in Action</strong> – Unlike traditional chatbots, Operator maintains continuity across interactions, making its responses and actions more intuitive and relevant.</li> <li><strong>Multimodal Power</strong> – Operator processes text and images via screenshots. It interacts with the web dynamically, clicking, scrolling, and making decisions like a human would.</li> <li><strong>API &amp; Software Integrations</strong> – Operator can tap into databases, software tools, and APIs to get real work done.</li> <li><strong>Adaptive Decision-Making</strong> – Operator anticipates needs, suggests next steps, and automates processes without requiring step-by-step instructions.</li> <li><strong>Personalization &amp; Continuous Learning</strong> – The more it interacts, the better it understands user preferences, optimizing for efficiency and impact.</li> </ol> <h3><strong>Operator’s “Computer-Using Agent” Model</strong></h3> <p>Operator is powered by a “Computer-Using Agent” model powered by GPT-4o’s vision capabilities with <strong>advanced reasoning through reinforcement learning.</strong> This means Operator is actively engaging with digital environments in real-time.</p> <p>Here’s why this is important and representative of the beginning of a new era of AI agents and agentic AI:</p> <ul data-spread="false"> <li><strong>Operator Can See</strong> – It processes screenshots and visual cues, allowing it to interpret and interact with digital interfaces more like a human. If it gets stuck, Operator will ask for help.</li> <li><strong>Operator Can Act</strong> – Using virtual keyboard and mouse actions, it navigates web pages, clicks buttons, scrolls, fills out forms, and executes workflows without requiring custom API integrations.</li> <li><strong>Bridging Human and Machine Interaction</strong> – This capability closes the gap between AI automation and human-like engagement with software and web environments.</li> </ul> <p>OpenAI has essentially built an agent that doesn’t rely on proprietary integrations—it works directly within existing digital workflows, making it more adaptable and immediately useful.</p> <h2>AInsights</h2> <h3><strong>Comparison to AI Agents</strong></h3> <p>The AI revolution has long envisioned intelligent agents—systems capable of operating with autonomy, foresight, and strategic execution. The definition of AI agents includes:</p> <ul data-spread="false"> <li><strong>Autonomy:</strong> The ability to act independently with minimal human oversight.</li> <li><strong>Proactive Decision-Making:</strong> Anticipating needs and making informed choices without explicit prompts.</li> <li><strong>Goal-Oriented Behavior:</strong> Working towards defined objectives rather than reacting to queries.</li> <li><strong>Continuous Learning:</strong> Improving over time based on interactions and outcomes.</li> <li><strong>Multi-Agent Collaboration:</strong> Interacting with other AI agents or humans to solve complex challenges.</li> </ul> <p>Operator is an evolution, not the final form. It enhances automation and intelligence but still requires guardrails, enterprise integration, and predefined rules. It’s a powerful step toward the AI-driven future but not yet the fully autonomous, strategic AI agent envisioned in science fiction.</p> <h3><strong>Why Operator’s Release is Significant</strong></h3> <p>This release matters because it redefines what’s possible with AI today:</p> <ol data-spread="false" start="1"> <li><strong>Bridging the Gap Between Chatbots and True AI Agents</strong> – Operator moves beyond static conversations into real-world, task-oriented execution.</li> <li><strong>AI in the Enterprise</strong> – Businesses can deploy Operator to optimize workflows, freeing up teams to focus on strategy and innovation.</li> <li><strong>Operationalizing AI for Real-World Use Cases</strong> – This is AI that works, not just responds. Industries from finance to healthcare can leverage it to solve real problems.</li> <li><strong>Building AI Trust &amp; Governance</strong> – Operator’s release provides a framework for businesses to deploy AI responsibly while maintaining human oversight.</li> <li><strong>Competing in the AI Arms Race</strong> – With advances from OpenAI, Google DeepMind, and Anthropic, Operator positions OpenAI at the forefront of enterprise AI evolution.</li> </ol> <h2><strong>Conclusion</strong></h2> <p>Operator is an inflection point. It signals a shift from AI as an assistant to AI as an active participant in digital workflows. While it’s not yet a fully autonomous agent, it sets the stage for a future where AI doesn’t just respond—it acts, executes, and collaborates in ways that redefine productivity and innovation.</p> <p>For more in the enterprise world of agents, please visit ServiceNow’s <a href="https://www.servicenow.com/products/ai-agents.html?campid=223616&amp;cid=p:plat:dg:b:rmkt:exa:goog_en_ai-agent-sn-headline-pin-test:ams:all&amp;s_kwcid=AL!11692!3!728576625757!e!!g!!servicenow%20ai%20agents&amp;ds_c=GOOG_AMS_ALL_EN_DEMANDGEN_PLAT_RLSA_Brand_EXA_PAITW2-GAI-AI-Agents-SN-HeadlinePin&amp;cmcid=71700000120894241&amp;ds_ag=ServiceNow+AI+Agents_EXA&amp;cmpid=58700008834982242&amp;ds_kids=p81348000104&amp;gclsrc=aw.ds&amp;gad_source=1&amp;gbraid=0AAAAADmh6pXGzm43hiu058fwAuJ5Io6AP&amp;gclid=Cj0KCQiA19e8BhCVARIsALpFMgGXDPpnj6AoA86l5FLlmLxZrO2rSxM3nIYBmNmjAqMH1a8u68bx0_MaAnPHEALw_wcB">realworld examples</a>.</p> <p>—</p> <p>Please read, <strong><em><a href="http://bit.ly/MindshiftBook">Mindshift</a>: Transform Leadership, Drive Innovation, and Reshape the Future</em></strong>. Visit <a href="http://www.Mindshift.ing"><em>Mindshift.ing</em></a> to learn more!</p> <p><strong><em>Please subscribe to AInsights, <a href="https://ainnovation.substack.com">here</a>.</em></strong></p> <p><em><strong>My main list for news, events, and updates, <a href="https://briansolis.substack.com/">a Quantum of Solis</a>.</strong></em></p> <p><img alt="" class="alignnone size-large wp-image-34004" decoding="async" height="1024" loading="lazy" sizes="auto, (max-width: 1022px) 100vw, 1022px" src="https://briansolis.com/wp-content/uploads/2024/02/smaller-1022x1024.jpg" srcset="https://briansolis.com/wp-content/uploads/2024/02/smaller-1022x1024.jpg 1022w, https://briansolis.com/wp-content/uploads/2024/02/smaller-300x300.jpg 300w, https://briansolis.com/wp-content/uploads/2024/02/smaller-150x150.jpg 150w, https://briansolis.com/wp-content/uploads/2024/02/smaller-768x769.jpg 768w, https://briansolis.com/wp-content/uploads/2024/02/smaller-1533x1536.jpg 1533w, https://briansolis.com/wp-content/uploads/2024/02/smaller-610x611.jpg 610w, https://briansolis.com/wp-content/uploads/2024/02/smaller.jpg 1597w" width="1022"/></p> <div class="taglist"> <i class="fa fa-tag"></i> <a href="https://briansolis.com/tag/agentic/" rel="tag">agentic</a> <a href="https://briansolis.com/tag/agentic-ai/" rel="tag">agentic ai</a> <a href="https://briansolis.com/tag/agents/" rel="tag">agents</a> <a href="https://briansolis.com/tag/ai/" rel="tag">ai</a> <a href="https://briansolis.com/tag/ai-agent/" rel="tag">ai agent</a> <a href="https://briansolis.com/tag/chatgpt/" rel="tag">chatgpt</a> <a href="https://briansolis.com/tag/openai/" rel="tag">openai</a> <a href="https://briansolis.com/tag/operator/" rel="tag">operator</a> <a href="https://briansolis.com/tag/servicenow/" rel="tag">servicenow</a> </div> <div class="clear"></div>

AInsights: Press Zero for the Future, This AI Operator Takes the ‘Work’ Out of Work AInsights...

https://briansolis.com/2025/01/openai-operator-debut/

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