UX in Automated Customer Support: Building Empathy in Bots In UX today, bots can't replicate human warmth fully, but they can be designed to mirror it. Empathy in automated support is paramount. Blessing Okpala

I just published a new story on UX in automated customer support: building empathy in bots.

👉 Read it now www.linkedin.com/pulse/ux-aut...

#BlessingSeries #UXDesign #CustomerExperience #AI #Chatbots #EmpathyInDesign

🔮 #BlessingSeries Issue 13 – The Coke, the Water, and the UX of Double Standards And as designers, our job is not to judge that but to create experiences that support users in the messy middle between water and Coke. Blessing Okpala

Check out the latest article in my newsletter: 🔮 #BlessingSeries Issue 13 – The Coke, the Water, and the UX of Double Standards www.linkedin.com/pulse/blessi... via @LinkedIn
#BlessingSeries #UXDesign #AI #Userbehaviour