Mark Hillary

@markhillary.bsky.social

2 years ago

UK WFH specialist Sensée bought Merseyside-based The Contact Company this week saving around 1,000 jobs in the Liverpool region - I talked to the CEOs of both companies even before the press release went out cxfiles.libsyn.com/cxfiles/bonu... #Sensee #BPO #CX #CXFiles #TheContactCompany

Mark Hillary

@markhillary.bsky.social

2 years ago

#CXFiles Podcast: I talked to the customer service leaders at @Se_Railway to discuss the complexities of handling refunds and complaints in a major rail company 🚆🚃cxfiles.libsyn.com/cxfiles/southeastern-man... #CX #customerservice

Mark Hillary

@markhillary.bsky.social

2 years ago

#CXFiles explores the realities of #ESG and #ImpactSourcing with Mike Butler & David Neale from Nutun. We know community projects are good, but when clients are focused on cost who can still focus on #CSR?

@aniederer @melloneducate #NutunCX #Nutun #CX cxfiles.libsyn.com/cxfiles/mike...