Dallas 9-1-1 bureau says priority 1 response averages about 11 minutes; upgrades planned to improve dispatch and location services Assistant Director Robert Uribe told the Community Police Oversight Board that DPD’s Emergency Communications Center handles roughly 1.8 million calls a year, that Priority 1 response time is about 10.9 minutes year-to-date, and that technology upgrades to CAD, RMS and the 9-1-1 system are planned over 18–24 months to speed dispatch and location-fu

Dallas 9-1-1's response time is improving, but can the city keep up with over 1.8 million calls a year?

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