A visual banner with a purple gradient background that includes a headshot photo of Howie Linderman. It also includes a text quote from him that says:
"Most churn isn't because an agency 'failed,' but because the real value wasn't clreay defined beyond outputs, ROI timelines weren't aligned to reality, and success metrics weren't tied to the client's business KPIs. When these expectations drift, even good work feels disappointing." -Howie Linderman, Director of Web Development at Fullsteam
Not all churn is a performance problem… sometimes it’s a clarity problem. 🤔 A great insight from Howie Linderman on what actually drives long-term client relationships. 🤝 ➡️ bit.ly/4b62NT1
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