Service Design in Government

In today's episode of #FixTheForms, a surprising twist on my series of workshops on #ErrorRates and #DataQuality. I thought I wrapped them up at #SDinGOV in Edinburgh, but no! Catch an online version at Virtual SDinGOV in March 26.

virtual.sdingov.net

Garbage in, garbage out: Workshop at SDinGOV 2025 - Effortmark Caroline reports back on an interactive workshop in which participants shared their experience of measuring error rates and data quality

In today's episode of #FixTheForms, I've finished writing up the workshop on #ErrorRates and #DataQuality that I ran #SDinGOV

Extra thanks to @pixlz.com for help with prep - sadly, she couldn't make it due to a family emergency

www.effortmark.co.uk/garbage-in-g...

In today’s episode of #FixTheForms, Professor Pamela Heard dissects the way that people who need help with their food bills in the USA may lose that support due to #ErrorRates

Note that a “problem along the way” such as a missing document is treated as an error even when the outcome is correct.

Representative Brock Questions Acceptable Error Rate for SNAP Program Oversight Representative Brock seeks clarity on acceptable error rates in the SNAP program.

Representative Brock is challenging the status quo of SNAP error rates, raising crucial questions about accountability and oversight in public assistance programs.

Get the details!

#MI #CitizenPortal #PublicAssistance #CivicAccountability #ErrorRates

A train table with piles of paper category sheets covered in lots of different coloured sticky notes, propped up on a flowery blue handbag

Thanks everyone for another terrific #SDinGOV

Train journey south is an opportunity to get started on the sticky notes from my workshop on #ErrorRates and #DataQuality. A lot to reflect on

Plus, need to update @pixlz.com as she had to miss out due to family emergency.

Garbage in, garbage out: workshop at UX Connect Aarhus - Effortmark Caroline leads a workshop on error rates and data quality and shares comments and tips from attendees at UX Connect

My workshop at UXConnect in Aarhus, Denmark was "Error rates and data quality", idea being that if we want to get the best out of AI, it probably helps to put good quality data into it.

www.effortmark.co.uk/ux-connect-a...

#ErrorRates #DataQuality #Aarhus #UXConnect

… roll forwards 30 years and I’m having much better conversations about #ErrorRates and #DataQuality but I fear that the belief “AI is magic” will still be the winner, especially now the (apparent) cost* to the user is so low

*ignoring ecological, energy, and exploitation costs

How to think about errors in services - Effortmark People make mistakes and errors happen, but all errors are not equal. Find out about five types of errors

New blog post from me, part of thinking about #ErrorRates and #DataQuality

If we want to know our error rates, what do we count as an error?

www.effortmark.co.uk/ways-to-thin...

Thanks to folks at HMRC and at #AgileManc for their ideas

Plus, as you’ve found, if you can start with something relatively neutral such as the #ErrorRates, that’s a great conversation-opener and opportunity to get colleagues across assorted areas interested in making changes together.

Buzzing with thoughts about #ErrorRates and #DataQuality after my workshop at #AgileManc

Thanks to everyone who came especially for all your thoughts and comments

Always a pleasure to listen to @kateldn.bsky.social on service design at the organisational level and to reflect on the implications for those of us in the trenches
#agilemanc

Especially “what doesn’t work”, also maybe known as #ErrorRates