Excluding employees before they go on leave is where disengagement starts.

And once that happens, don’t be surprised if they don’t come back.

🎥 youtu.be/4tjalOhVXEI

#ExperienceEvolved

Leave isn’t just a policy. It’s a human experience.

“Leave is not a problem to fix. It’s a human experience we need to learn to navigate together.”

Watch the full webinar:
youtu.be/4tjalOhVXEI?...

#ExperienceEvolved

Employee Leave of Absence: The Moments That Define Your Experience Strategy There are moments in an employee’s journey that matter more than others. Not because they’re louder.

Leave of absence is one of the most defining moments in the employee experience.

It is where trust is built or broken.

I shared a new article on how to approach it through the Experience Evolved framework.

www.linkedin.com/pulse/employ...

#ExperienceEvolved #EmployeeExperience #Leadership

Valentine’s Day, but strategic. ❤️

You + Me = Experience, Evolved.
You + Me = Less Chaos. More Clarity.
You + Me = A Relationship That Actually Works.

Be Mine… Strategically.

When employees, clients, and partners align, everything changes.

#ExperienceEvolved

Performance management changes when it is designed as an ongoing experience instead of a periodic evaluation.

Clear expectations and honest communication create conditions where growth feels possible rather than pressured.

#ExperienceEvolved

In this Experience Evolved webinar, Krista Hayes and I talk about managing growth, managing out, and managing up in ways that build trust and clarity.

Watch the full conversation here:
youtu.be/IJqyyKAhkiI

#ExperienceEvolved

When Performance Finds Its Rhythm: Designing Growth Conversations That Actually Work | Samantha Elizabeth Performance management doesn’t fail because people don’t care. It fails because it’s often treated like an event instead of an experience. In the latest Experience Evolved article, I explore what hap...

Performance management often breaks down because it is treated like documentation instead of dialogue.

This article explores what changes when performance conversations are designed.

Read it here:
www.linkedin.com/posts/samant...

#ExperienceEvolved

Experience isn’t broken.
The way we design it usually is.

These images share a clear way to think about employee and customer experience as one connected system—and how to stop reacting and start designing intentionally.

Swipe through the full Experience Evolved game plan.
#ExperienceEvolved

Graphic celebrating the Experience Evolved newsletter reaching 500 plus subscribers, featuring bold text reading “Celebrating 500+ Subscribers” and the Experience Evolved logo on a light yellow background.

500+ people have chosen to subscribe to the Experience Evolved newsletter, and that feels pretty meaningful.

Grateful for a community that values thoughtful, human-centered experience over quick fixes and noise.

www.linkedin.com/newsletters/...

#ExperienceEvolved

Experience breaks down when organizations react instead of plan.

This webinar introduces a practical framework for designing employee and customer experience intentionally, across people, processes, and tools.

youtu.be/uENwcVGx4tU

#ExperienceEvolved

This quote from Mansa Latham nails it.

AI handling the what so leaders can focus on the how is not about efficiency alone. It is about creating space for connection, culture, and better experiences.

That distinction matters.

#ExperienceEvolved

Hiring breaks when processes and tools create friction instead of support.

This Experience Evolved conversation with Mansa Latham explores how AI automation can reduce hiring pain while keeping humans at the center.

youtu.be/-CXT7nvtpyE

#ExperienceEvolved #HiringStrategy #HumanExperience

Grateful for the clients, partners, and friends who helped SECC grow this year.

What’s one thing you learned about yourself this year?

#EmpowerAndRiseCoaching #ExperienceEvolved #Gratitude

How Did Customers Hear About You? | Samantha Elizabeth 👀 When a customer says, “I heard about you from a friend,” that moment holds more weight than we realize. It tells you how your brand shows up in the wild — in conversations, in comments, in quiet re...

Your customer’s first impression doesn’t start at the sale, it starts the moment they hear your name. Whether it’s a review or a referral, you’ve got one shot to shape it. I shared a quick breakdown on how to make that moment count.

www.linkedin.com/posts/samant...

#ExperienceEvolved

“How Did You Hear About Us?” What Customers’ First Impressions Reveal About Your Brand When a new client, customer, or patient walks through your door, one of the first questions you might ask is: “How did you hear about us?” It sounds simple, but the answer reveals far more than just a...

First impressions matter, especially in business. The way customers first hear about you shapes trust, loyalty, and long-term relationships.

“How Did You Hear About Us? What Customers’ First Impressions Reveal About Your Brand”
www.linkedin.com/pulse/how-di...

#ExperienceEvolved

Candidate Experience Starts Before the Application | Samantha Elizabeth Before a candidate ever interviews, they’ve already formed an opinion of your company. Where they hear about you — Glassdoor reviews, employee referrals, job boards, or even word of mouth — shapes th...

“How did you hear about us?” tells you more than where a candidate found your posting. It shows how your brand is perceived before the interview.

www.linkedin.com/posts/samant...

I built a visual guide on strengthening those first impressions. #ExperienceEvolved

"How Did You Hear About Us?" What Candidates’ First Impressions Reveal About Your Employer Brand When a candidate applies for a job, one of the first questions they often hear is, “How did you hear about us?” On the surface, it seems like a simple formality. But in reality, the answer holds the k...

“How did you hear about us?” isn’t just a checkbox — it’s a mirror of your employer brand. Candidates form opinions before the interview through referrals, reviews, and reputation.

Read my latest article: www.linkedin.com/pulse/how-di...

#ExperienceEvolved

“How did you hear about us?”
Not just a checkbox. It’s your first clue into how your reputation shows up in the world.
Clients. Candidates. Partners.
They’ve heard something—what was it?
New article:
www.linkedin.com/pulse/how-di...

#ExperienceEvolved

“How Did You Hear About Us?” Why This Simple Question Defines Your Reputation If you’ve ever applied for a job, signed up for a new service, or started a vendor partnership, chances are you’ve answered the question: “How did you hear about us?” It seems like a small checkbox. B...

“How did you hear about us?” is more than a form field.
It's the first signal of your reputation with candidates, clients, and partners, setting the tone for the entire experience.

New Experience Evolved article: www.linkedin.com/pulse/how-di...

#ExperienceEvolved #Leadership #ReputationManagement

Information overload is the real barrier.
The FOCUS framework gives patients & leaders 5 clear steps: Filter, Own, Connect, Use, Small.

See the full Experience Evolved webinar with Wesam Samour: youtu.be/0JvVhUqrqzQ

#ExperienceEvolved #PatientExperience

We don’t need to throw more paper at people—we need to support them with understanding.
This shift from overload to insight is long overdue.
youtube.com/shorts/BAeIJ...

#ExperienceEvolved #HumanExperience #HealthcareDesign

When you overwhelm people with info, they tune out.
I talked with Wesam Samour about what healthcare—and every other industry—can do to stop the overload and start creating clarity.
Watch here: youtu.be/0JvVhUqrqzQ

#ExperienceEvolved #ClarityOverOverload #HumanExperience

From Information Overload to Actionable Insight: Redesigning the Patient Experience in Healthcare In healthcare, more information doesn’t always mean better care. A newly diagnosed diabetes patient might leave the clinic with a stack of papers hundreds of pages thick.

Patients don’t need more info—they need clarity.
Just shared a piece on shifting from information overload to meaningful support using the Experience Evolved framework.
🔗 www.linkedin.com/pulse/from-i...

#ExperienceEvolved

Most loyalty programs are just digital punch cards.

This new video shares how to build loyalty that actually sticks—with people, processes, and tools that create real emotional connection.

🎥 Watch now: youtube.com/shorts/sZQir...

#ExperienceEvolved #CustomerLoyalty

Rethinking Loyalty | Samantha Elizabeth When you think about loyalty, what comes to mind—points, perks, punch cards? It’s time to think bigger. Loyalty is not just a marketing tactic. It’s a reflection of your entire experience ecosystem....

Loyalty isn’t about punch cards—it’s about emotional connection.
Just shared a visual guide on how to build better loyalty programs through the Experience Evolved framework.
Check it out:
www.linkedin.com/posts/samant...

#ExperienceEvolved #CustomerLoyalty

📊 70% of IT deals are partner-influenced. Partners are shaping outcomes—and yet PX is still overlooked.

Insight from Omdia and Canalys. Time to give Partner Experience a strategic seat at the table.

#ExperienceEvolved #PartnerExperience

New video drop 🎥
“Partner Experience Strategy: Why It Deserves a Seat at the Table”
Your ecosystem is only as strong as your partnerships.

#ExperienceEvolved #PartnerExperience #BusinessStrategy

New webinar with Devan Adams! We dive into building strong Partner Experiences—real strategy, co-creation, and what companies miss. A must-watch for leaders and partner teams.
🎥 youtu.be/kPMZNjjKmwU
#ExperienceEvolved #PartnerExperience

When we talk about experience strategy, we usually focus on employees and clients. | Samantha Elizabeth When we talk about experience strategy, we usually focus on employees and clients. But what about your partners—the vendors, service providers, and collaborators who power your operations behind the ...

Partner Experience isn’t just logistics—it’s a relationship. New carousel shows how PX drives better outcomes across your ecosystem.
Discover. Design. Implement. Analyze.
It’s all connected.

www.linkedin.com/posts/samant...

#ExperienceEvolved #PartnerExperience #B2B #HumanExperience

Partner Experience Strategy: Why It Deserves a Seat at the Table When we talk about experience strategy, the conversation often centers on employees, customers, and sometimes patients. But there's another group influencing—and often enabling—those outcomes behind t...

Partners aren’t just vendors—they’re part of your experience ecosystem.

In my new article, I share why Partner Experience needs a seat at the strategy table—and how to elevate it intentionally.

www.linkedin.com/pulse/partne...

#ExperienceEvolved #PartnerExperience #Leadership