Data analysis from pilots shows extended‑service and limited‑English clients are underrepresented in surveys Data presented by Lone Star and Colorado teams shows extended‑service clients and some language groups (Vietnamese, Mandarin) were far less likely to be reached by email surveys, prompting recommendations for multilingual channels and targeted outreach.

A recent analysis reveals alarming equity gaps in client feedback, with language barriers leaving many voices unheard and critical insights at risk of being lost.

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