The Era of Digital Labor Arrives for SMBs: Aragon Research Releases its 2026 Globe™ for the Intelligent Contact Center for SMB
PALO ALTO, Calif., March 27, 2026 /PRNewswire/ — Aragon Research, Inc. today announced the publication of its second Aragon Research Globe™ for the Intelligent Contact Center (ICC) for SMB, 2026. The report finds that the market has reached an accelerated transformation driven by the operational integration of generative AI and digital workers. The SMB Difference: Accessibility Over Complexity A distinct bifurcation has emerged in how AI-driven tools are adopted. While large enterprises leverage massive capital and internal technical teams to build custom digital labor, small and midsize enterprises (SMEs) often move at a more cautious pace due to budget constraints […]
