#NHSadmin #AdminProfessionalsDay #Celebration #HealthcareHeroes #teamuhlgpharmacy #StaffAppreciation
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Research for our long read found that 42% of people who’ve had a problem with #NHSAdmin said it would make them less likely to seek care.
We spoke to Stella, who’s ‘largely given up engaging with NHS services’ due to her experiences as a deaf person. www.kingsfund.org.uk/insight-and-...
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Greeny-blue text on a dark teal background with a darker teal band at the bottom. The King’s Fund small logo, a white K on a black background, sits at the top of the image. The text reads: “We need to recognise the value of admin and improve patient experience." In the darker coloured band at the bottom you can see National Voices' and Healthwatch England's logos
On a teal background sits black text. There are three numbered items. The first: 1. Put admin on the agenda. Admin shapes patient experience and public perceptions of the NHS. 2. Measure patients' experience of admin. Only one national survey asks people about their experiences of admin. We need more national and local patient feedback data. 3. Develop clear goals for admin with patients and staff. Keep national and local systems accountable for delivering great admin that meets the needs of local communities.
The numbered items continue on this slide. 4. Design and deliver two-way communications. Patients, staff and communities need to help create new approaches to admin. 5. Reduce the admin burden placed on patients and carers. Great admin can help address health inequalities. 6. Invest in admin staff development. Recognise the role admin staff can play in patient experience and addressing health inequalities.
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Nearly 2 out of 3 people say they (or someone they care for) have had a problem with #NHSAdmin in the past year.
Read our new research with @thekingsfund.bsky.social and @healthwatchengland.bsky.social to find out how commonplace issues with NHS admin are.
👉 www.kingsfund.org.uk/insight-and-...
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Peoples’ experiences of poor #NHSAdmin impacts their perception of the NHS. 61% of people who’ve had an issue with admin said it made them think NHS money is being wasted, & over 50% think their time, or staff time is being wasted. Find out more: www.kingsfund.org.uk/insight-and-...
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We recently worked with @healthwatchengland.bsky.social & @nationalvoices.bsky.social on a piece about #NHSAdmin.
@healthwatchengland.bsky.social are now looking for people to share their wider experiences of the NHS & social care. Fill out their survey ⬇️
Read our findings: buff.ly/4beSSsV
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64% of people have experienced a problem with NHS admin in the past 12 months. And these problems affect people from ethnic minority backgrounds, with long-term conditions or those struggling financially more. Find out more about the impact of poor #NHSAdmin www.kingsfund.org.uk/insight-and-...
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PIF members @thekingsfund.bsky.social and @nationalvoices.bsky.social have joined forces with @healthwatchengland.bsky.social to delve into the impact of NHS admin.
Their joint report makes a series of recommendations for improvement. Read more here: www.kingsfund.org.uk/insight-and-...
#NHSAdmin
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And #NHSAdmin outsourcing - whether to Capita, somewhere in India, or some whizzy tech salesman - continues to worsen the problem & everyone knows it (this reply was reshared by one of the report authors!) yet that inconvenient fact is absent from media/think tank reports bsky.app/profile/lead...
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Can I ask @wpett.bsky.social why the outsourcing issue Kate mentions, which is so obviously central to what’s happened with #NHSAdmin in recent years, isn’t mentioned at all in the “long read”?
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Hey ho, I expect there’s an #NHSAdmin Tsar waiting in the wings somewhere, and a series of KF #NHSAdmin courses in the pipeline, that NHS organisations can pay to send their management teams on 😬
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I mean there’s been National Audit Office reports & serious questions in parliament & BMA complaints about Capita’s massive & ongoing contract to slash NHS admin costs, leading to serious problems including letter delays that compromised safety, I’d have though that was worth mentioning? #NHSAdmin 🤷♀️
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It’s weird that KF can do a whole long read on #NHSadmin /NHS communications being insufficiently joined up (true, obv) without mentioning
a) much of it has been outsourced (Capita etc)
b) much of the rest got dumped on clinical staff to do as admin teams & office space slashed in “lean” reforms?
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A dark blue background featuring green, purple, and light blue circles. The National Voices logo features in the bottom right hand corner. Centrally, there is a PC monitor graphic; on the screen of the PC you can see Jacob’s blog. Jacob is a white man with short brown hair. He is smiling and wears a black blazer jacket and top. The heading of the blog reads: “Why tackling NHS admin will help improve outcomes”. Intro text reads: Jacob Lant, Chief Executive of National Voices, reflects on new research published alongside The King’s Fund and Healthwatch England that demonstrates the importance of good admin to easing the burden on patients and unpaid carers.
New on the blog 📢
Following the publication yesterday of our new report with @thekingsfund.bsky.social and @healthwatchengland.bsky.social, our Chief Executive, @jacoblant.bsky.social writes about why tackling #NHSAdmin will help improve outcomes.
👉 www.nationalvoices.org.uk/blogpost/why...
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Today we launched a new report with @thekingsfund.bsky.social & @healthwatchengland.bsky.social which demonstrates the scale and impact of poor #NHSAdmin.
Read a thread from our Chief Executive, @jacoblant.bsky.social on why ending the 'admin doom loop' is so crucial 👇
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We all have experienced NHS admin, good or bad. Our joint research with @thekingsfund.bsky.social and @nationalvoices.bsky.social shows around 1 in 5 people were invited to an NHS appointment after it was due to happen. Read our suggested solutions #NHSAdmin www.healthwatch.co.uk/news/2025-02...
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The incoming 10 Year Plan provides a much needed opportunity for the Government to demonstrate their commitment to prioritising admin and getting the basics right for everyone.
Have you experienced poor #NHSAdmin recently? Share your experiences below. ⬇️
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Greeny-blue text on a dark teal background with a darker teal band at the bottom. The King’s Fund small logo, a white K on a black background, sits at the top of the image. The text reads: “We need to recognise the value of admin and improve patient experience." In the darker coloured band at the bottom you can see National Voices' and Healthwatch England's logos
On a teal background sits black text. There are three numbered items. The first: 1. Put admin on the agenda. Admin shapes patient experience and public perceptions of the NHS. 2. Measure patients' experience of admin. Only one national survey asks people about their experiences of admin. We need more national and local patient feedback data. 3. Develop clear goals for admin with patients and staff. Keep national and local systems accountable for delivering great admin that meets the needs of local communities.
The numbered items continue on this slide. 4. Design and deliver two-way communications. Patients, staff and communities need to help create new approaches to admin. 5. Reduce the admin burden placed on patients and carers. Great admin can help address health inequalities. 6. Invest in admin staff development. Recognise the role admin staff can play in patient experience and addressing health inequalities.
🧵
We need to put admin on the agenda 📢
Our new research, published today alongside @thekingsfund.bsky.social & @healthwatchengland.bsky.social shows how commonplace issues with #NHSAdmin are.
www.kingsfund.org.uk/insight-and-...
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We have joined @thekingsfund.bsky.social and @nationalvoices.bsky.social in highlighting the scale and impact of poor NHS admin and have called for improvements. Read our news story #NHSAdmin
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We all have experiences of #NHSAdmin, good & bad. Our latest long read, in partnership with @healthwatchengland.bsky.social &
@nationalvoices.bsky.social delves into the impact of bad NHS admin & provides key recommendations on making NHS admin better. www.kingsfund.org.uk/insight-and-...
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just been told by a female patient that I shouldn't be in my job as its a job for women & im preventing a woman from working lol #NHSAdmin #HisJobToo
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