I'm on a car rental company's Do Not Rent list -- now they're keeping my money, too! How do you get on a car rental company’s Do Not Rent list? And can it really keep your money if you make a nonrefundable reservation?

What would you do if your car rental company banned you and then kept the money you had paid for your car? It happened to one of our readers. We didn't take to it kindly. Here's the full story.

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