Audit flags record-keeping and testing gaps at Michigan Secretary of State branches; department points to new feedback tools and safeguards The Office of the Auditor General told a House appropriations subcommittee that Michigan Department of State branch offices need stronger customer-data collection, better documentation for some Real ID transactions, tighter testing oversight and improved training records; the department described new check-in kiosks, a Qualtrics survey rollout and other fixes.

Michigan's audit reveals troubling gaps in record-keeping and testing oversight at Secretary of State branches, sparking a push for stronger customer data collection and training protocols.

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#MI #CustomerServiceImprovement #CitizenPortal #AuditTransparency #RecordKeepingReform

Lynchburg council debates minutes practices and calls for protections for appointed staff Council members debated whether meeting minutes have been edited improperly, whether DLA communications covered by in‑kind city support fall under FOIA, and voiced strong concerns about a hostile work environment for city appointed employees; several members requested policy options and a retreat to address rules and minutes procedures.

Lynchburg's city council is embroiled in a heated debate over meeting minutes and the treatment of appointed staff, raising serious concerns about transparency and workplace morale.

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#LynchburgCampbell #VA #RecordkeepingReform #CitizenPortal #LynchburgCouncil #CivicAccountability