Yes, Human Capital RT @orgnet: Agree with @elsua, HR s/b "human relationships" and not "human resources" ... http://orgnet.com/HumanCapitalSocialCapital.pdf #sbss12

Sorry for having left before the closing drinks but I've got a train to catch. Thx to the great #sbss12 crew for this nice day

On stage at #sbss12 : @SameerPatel and @pgreenbe discussing #e20 and #scrm convergence http://t.co/y8ZiyoH3

Twitpic

Funny analysis of the top twitted words with the #sbss12 hashtag http://twitpic.com/9r8ge8 cc @sandy_Carter

system centric design supposes we're optimized to run our biz. Are we ? No. We're optimized for silos @SameerPatel #sbss12

customers expect : engagement vs data, expert answers, minimal latency, global competency+local relevancy @SameerPatel #sbss12

RT @mjayliebs: Customers are "done listening" to messages shouted at them @SameerPatel #sbss12

@mjayliebs maybe it was "would U like Cos to listen to you when they design the products U'll buy" "humm...not at all" :) #sbss12

some areas of convergence between #e20 and #scrm are clear cut : oommunities of interest, collective intelligence, crowdsourcing... #sbss12

88% of CEOS say gettting closer to the customer is the most important part of their strategy in the next 5 years #sbss12

social crm is the customer facing part of social business #sbss12

first of all : agree that the customer is now in control of the conversation (@pgreenbe #sbss12)

Customers want to feel valued (and want to get value too IMO) #sbss12

RT @mjayliebs: RT @collsdad: this is not a business revolution, it's a communications revolution @pgreenbe #SBSS12 +1

social customer is still a customer. He wants value ! - @pgreenbe #sbss12

now @pgreenbe and @SameerPatel on stage on e20 and social crm #sbss12

x.com

RT @hcl21: @sandy_carter: IBM use social to predict the future. #sbss12 https://x.com/hcl21/status/208126275364192256/photo/1

RT @mjayliebs: My visual of a CEO "opting out" of social is a 6yo with fingers in his ears and eyes closed real tight, humming #sbss12

My two cents : your process is not successful bc it socially engage and involve people but bc of better and faster execution. #sbss12

My two cents : network processes are not only abt ppl and engagement but modeling, decision making etc.... #sbss12

RT @karenmanley: More women gamers in USA than men. Recall much greater if learned via games. @sandy_carter Games the way forward! #sbss12

Digression on gaming : I would love my digital workplace to provide a GTA-like experience :) #sbss12

Social gaming drive adoption rate and success of products says @sandy_Carter #sbss12

SoMoClo : Social, Mobile, Cloud Acces . IMO one of the most funny things in the social era is the acronym contest :) #sbss12

RT @theotherhef: @sandy_carter says 15% of the community drive the mindset of the rest #sbss12

Culture is driven by strong governance : exec sponsors + digital councils at IBM #sbss12

IBM CEO study says Cos which CEO doesn't get social are going to be less competitive #sbss12

The digital IBMer Hub helped IBMers to learn about social, measure their progress and move org. culture #sbss12

Agenda : goals/culture, social trust, engagement, networked biz proceses, reputation and risk management, analyze data #sbss12

Social business = engaging, transparent, nimble #sbss12