A large screen displays a slide with 2 screens headlined Outcomes with a before and after version of a complex government form; the text reads “Outcomes Achieved simpler and more transparent user journeys • Simpler user journeys Reduced users' time spent on filling forms by 40%, saving customers 80,000 hours annually • Achieved consistently high customer satisfaction 95% of customers rate the service 5 or 6 on a scale of 1 to 6, based on -4,000 ratings per month.” The stage is illuminated with blue lighting.

A large screen displays a slide with 2 screens headlined Outcomes with a before and after version of a result page with the right version showing a bar chart and a score; the text reads “Outcomes Achieved simpler and more transparent user journeys • Simpler user journeys Reduced users' time spent on filling forms by 40%, saving customers 80,000 hours annually • Achieved consistently high customer satisfaction 95% of customers rate the service 5 or 6 on a scale of 1 to 6, based on -4,000 ratings per month.” The stage is illuminated with blue lighting.

A speaker is presenting at a conference in front of a large audience. Next to them is a partially visible hashtag #SDG; A large screen displays a slide with 2 screens headlined Deliver with zig-zag path that’s labelled. The stage is illuminated with blue lighting.

Impressive to see 🇸🇬 Singapore’s Ministry of Manpower win this year’s #ServiceDesign Award 🏆 at #SDGC24 for their 5-year service transformation work on their ‘Apply for an Employment Pass’ service, which included replacing massive legacy systems
👏🏻

www.service-design-network.org/community-kn...

A speaker is presenting at a conference in front of a large audience. A large screens display the hashtag "#SDGC24" and a slide a picture of a modern library and multiple circles with text, saying: “Pilot for public participation: 28 library friends, 12 co-design methods, Citizens involved: 2300 design ideas, 1600 name proposals, Design-based content and concept.”The stage is illuminated with blue lighting.

“The work of the architects didn’t stop when the building was finished. It’s ongoing, using co-design methods with library users, citizens”

– Helsinki’s Chief Design Officer Hanna Harris about the #Oodi library at #SDGC24

A speaker is presenting at a conference in front of a large audience. A large screens display the hashtag "#SDGC24" and a slide showing 3 illustrations of cranes, architecture and builders. The stage is illuminated with blue lighting.

For #Helsinki, #design …

1 ...is used to build a smoothly functioning city

2 ..is a tool for better understanding residents’ needs

3 ...is an important aid in problem solving

– Helsinki’s Chief Design Officer Hanna Harris at #SDGC24

A speaker is presenting at a conference in front of a large audience. A large screens display the hashtag "#SDGC24" and a slide with a comparison of 6 things — 6 around commons and 6 around uncommons. The stage is illuminated with blue lighting.

Moving from #commons to #uncommons — Josina Vink is proposing in her talk ‘Protecting #Plurality’ at #SDGC24, including:

–Dialogue across borders
–Doing difference together
–Plurality of logics
–Leaning-in to conflict
–Critical reflexivity
–Appreciating divergence

A speaker is presenting at a conference in front of a large audience. A large screens display the hashtag "#SDGC24" and a slide with 7 points, each with an illustration.

7 attempts at mindfully navigating logics in #serviceDesign — presented by Josina Vink at #SDGC24

1 Unpacking existing logics
2 Protecting peripherall logics
3 Exposing dominant logics
4 Crafting logic hybridity
5 Speculating shifts in logics
6 Challenging design logics
7 Amplifying uncommon logics

A speaker is presenting at a conference in front of a large audience. A large screens display the hashtag "#SDGC24" and a slide with a statement and an illustration of a person with flying paper sheets around them. The stage is illuminated with blue lighting.

“Design’s tendency toward reproducing dominant logics is eroding the plurality needed to enable creativity and counter-normative change.”

– Josina Vink on ‘Protecting #Plurality – Navigating a Multiplicity of Logics in #ServiceDesign’ at #SDGC24 in #Helsinki

A speaker is presenting at a conference in front of a large audience. Two large screens display the hashtag "#SDGC24" and the phrases "Disability ≠ personal health problem" and "Disability = mismatched human interactions" The stage is illuminated with blue lighting, and the room has high ceilings with decorative chandeliers. The atmosphere suggests a keynote or important discussion at a formal event.

“Disability ≠ personal health problem

Disability = mismatched human interactions”

Deaf keynote speaker Marie van Driessche opening #SDGC24 with a talk on #InclusiveDesign, “more than you hear”

A speaker is presenting at a conference in front of a large audience. Two large screens display the hashtag "#SDGC24" and the phrases "Don't ask us" and "Ask with us." The stage is illuminated with blue lighting, and the room has high ceilings with decorative chandeliers. The atmosphere suggests a keynote or important discussion at a formal event.

A speaker is presenting at a conference in front of a large audience. Two large screens display the hashtag "#SDGC24" and the phrase "Design with us." The stage is illuminated with blue lighting, and the room has high ceilings with decorative chandeliers. The atmosphere suggests a keynote or important discussion at a formal event.

“Don’t ask us

Ask with us

Design with us”

– Marie van Driessche in her keynote talk ‘ #InclusiveDesign, more than you hear’

#SDGC24