Service Co-design practice and research week-notes 152. 29th March marks the anniversary of the birth date of Elliot Aronson, a highly influential social psychologist. Have a good week 😊✨🎢 @ougradsch.bsky.social #phd #design #research #psychology #servicedesign #codesign #weeknotes
4 people, 2 women and 2 men, in an office workshop setting, standing next to each other in front of a long table with differently coloured cards on the table
OECD’s new life event #serviceDesign cards in action:
In a small circle at @digitalservice.bund.de, we ran an internal life event-related workshop this week, utilising the material I received from @oecdgovernance.bsky.social in December.
It led to good exchange and reflections across projects …
Service Design Thursday 26th March 2026. This week I’ve been focused on the ‘happy path’ 😊✨🎢 @ougradsch.bsky.social #phd #design #research #psychology #servicedesign #happypath #designthinking
Partial screenshot of a website displaying 3 open design positions: • Content design role in Berlin • UX researcher in Cologne • Service designer in Zurich • UI/UX specialist in Wiesbaden
#GovDesign job klaxon 🔔
There are 2 new roles listed on my mini job board for the German-speaking public sector.
German public broadcaster WDR is looking for a UX researcher in Cologne.
The City of Zürich has an open #serviceDesign position.
⬇️
verwaltungsgestaltung.de#positionen
What happens when designers go beyond the narrow scope of their titles or craft?
Jen van der Meer challenges designers to step outside their professional comfort zones and shift to personal design practice.
Listen here: pod.link/970479151/ep...
#ServiceDesign #UX #Designers
A long sleeved plain blue sweatshirt with the text: Not frustrated... Just want to improve things.
Who else needs a t-shirt saying "Not frustrated, just want to improve things?" 😬
In related news, I now have First Direct's customer feedback email address.
#ServiceDesign #IterativeImprovement #VoiceOfTheUser
Historically, we’ve used Google Analytics to measure usage of this website.
GA has some advantages: it’s free, for a start, and it’s also the default industry standard. Even gov.uk uses it.
But it also has some, in my opinion, fairly major drawbacks.
So I’ve been thinking for some time that […]
Co-design Toolkit Tuesday - H is for the Holding Environment 24th March 2026. Such an important topic to focus on 😊💎✨ @ougradsch.bsky.social #phd #design #research #psychology #codesign #servicedesign #psychologicalsafety
Most people think product design is everything.
It’s not.
Product design is what users interact with. Service design is how everything works behind it.
Follow Upslide for daily UX insights.
#UXDesign #ServiceDesign #UpslideDesignStudio
Imagine you work for an organisation where, on average, people have six things on the go at any given time.
Let's assume that, on average, each of those things takes a week to get done.
Given that – and it doesn't feel too outrageous – we should be able to deliver a thing a week, shouldn't we? […]
‘Upstream impact: How service designers shape better policies’
— made another submission, this time for the upcoming Touchpoint issue on emerging #serviceDesign, the journal of Service Design Network, together with @beliebig.eu
🤞🏻
Service Co-design practice and research week-notes 151. Today is the anniversary of the birth of BF Skinner. This week has been a lot about #AI 😊💎 @ougradsch.bsky.social #phd #design #research #psychology #servicedesign #codesign #weeknotes #behaviouraldesign
I'm looking for recommendations for good critical papers on #ServiceDesign and #capitalism in relation to #Transitions.
Volunteers needed to take part in a PhD research study: In service and co-design of parenting education and support with, and for women who are justice experienced. Lived and practitioner experience welcomed 🤝 @ougradsch.bsky.social #PhD #Research #ParentingSupport #CoDesign #ServiceDesign #Justice
Exciting new Talk details today: Sylvie Abookire will present "A Service Designer's Guide to Mindful Conflict Navigation" 👏
More info 👉 www.ux-lx.com/speakers/syl...
#ux #design #conference #lisbon #portugal #conflict #servicedesign
Service Design Thursday 19th March 2026 - the Customer Journey Orchestration edition. A good way to remember this is the 5 T’s - Time, Touchpoint’s, Triggers, Teams and Tailoring 😊✨🎢 @ougradsch.bsky.social #phd #design #research #psychology #servicedesign #customerjourney
[State of Design] The Problem Space of Organizational Ideology, By Lee Stadler
www.designcriticalthinking.com/the-problem-...
#design #servicedesign #complexity #systems #decisionmaking #criticalthinking #stateofdesign
Lou Downe is coming out with a sequel to the excellent Good Services book, Bad Services: How to Fix Services That Don't Work.
#ServiceDesign #design
good.services/writing/intr...
Co-design Toolkit Tuesday - the growth edition. It truly is a superpower 🦸 @ougradsch.bsky.social #phd #design #psychology #research #designleadership #codesign #growth #servicedesign #toolkittuesday
A dialogue between 'design' and an 'organization'.
The state of #design in 2026 is measured in proximity—how close we have stayed to the collectives and how closely we see the consequences of our decisions.
www.designcriticalthinking.com/design-did-n...
#servicedesign #productdesign #ux #systems
Your services aren’t just what you offer — they’re how your brand is experienced.
Service design =
✔️ How clients feel working with you
✔️ How smooth your process is
✔️ How confidently you deliver
A strong service ecosystem sets you apart — no ads required.
#BrandExperience #ServiceDesign
Your services aren’t just what you offer — they’re how your brand is experienced.
Service design =
✔️ How clients feel working with you
✔️ How smooth your process is
✔️ How confidently you deliver
A strong service ecosystem sets you apart — no ads required.
#BrandExperience #ServiceDesign
Your services aren’t just what you offer — they’re how your brand is experienced.
Service design =
✔️ How clients feel working with you
✔️ How smooth your process is
✔️ How confidently you deliver
A strong service ecosystem sets you apart — no ads required.
#BrandExperience #ServiceDesign
This is an exercise I like to run at the start of any project.
The exercise is simple; get the whole team – devs, testers, writers, designers, stakeholders, literally anyone you can round up – together, in-person or virtually, and ask the question:
Who are we willing to exclude?
#Inclusion […]
Historically, we’ve used Google Analytics to measure usage of this website.
GA has some advantages: it’s free, for a start, and it’s also the default industry standard. Even gov.uk uses it.
But it also has some, in my opinion, fairly major drawbacks.
So I’ve been thinking for some time that […]
Service Design Thursday 12th March 2026. This time up design infrastructure. Have a good rest of your week 😊🎢 @ougradsch.bsky.social #phd #design #research #psychology #servicedesign #designinfrastructure #designoperations #desops #designoperatingsystems
This link is broken
#serviceDesign #UX
https://design.scotentblog.co.uk/this-link%20/is-broken
In my experience, service design is mostly about telling – and selling – stories.
Telling the stories of people we’ve met through user research helps us make sure our UX designers and developers and content designers can update our services in ways that accommodate those needs. And mostly, that […]
Keep Going Keep Growing 🚀
#customerexperience #customerloyalty #businessgrowth #brandtrust #servicedesign #customerjourney
[customer experience; customer loyalty; business growth; brand trust; service design; customer journey]
