A long sleeved plain blue sweatshirt with the text: Not frustrated... Just want to improve things.

Who else needs a t-shirt saying "Not frustrated, just want to improve things?" 😬

In related news, I now have First Direct's customer feedback email address.

#ServiceDesign #IterativeImprovement #VoiceOfTheUser

Great example of assumed user knowledge.

Tell me the dates again; it’s easy to confuse this with my company year dates!

Everyone like me who can’t hold this info in their head year to year, it’s 6 April 23 to 5 April 24.

#VoiceOfTheUser