#SDNUK16 was a blast! The one thing you can do better is help people meet each other—loads of ideas for this. See you in AMS @SDNetwork

As long as you don't design for the employee experience as well, your designs will stay pretty pictures #SDNUK16

Hearing your customer's voice for the first time can be as painful as eye-opening @Liveworkstudio #SDNUK16 #impact

Fascinating to see approach & implementation of a behavioural CX framework @virginmedia @hereatEngine #SDNUK16

Prototyping the customer experience and the employee experience on the same stage #livelab @wearehellon #SDNUK16

Stages of #prototyping with increasing fidelity and scale, Service development at @wearehellon #SDNUK16

When #analytics show the phone number as 8th most searched item, loads of great work is left to do @gdsteam #SDNUK16

Google is the homepage to your #service — true for government as for most businesses as well #searchable #googlefail @LouiseDowne #SDNUK16