Colorado and Texas legal-aid teams pilot automated texting and case‑management surveys to capture client feedback Presenters from Colorado Legal Services and Lone Star Legal Aid described pilots that use LegalServer and Twilio to send brief SMS prompts and longer surveys, reporting higher SMS response rates, specific workflow lessons, and operational guardrails such as consent and timing.

Colorado's innovative use of SMS for client feedback is revolutionizing legal aid, proving that texting truly reigns supreme over traditional surveys.

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