Got friction with another person at work?
Possibly it's because you are both judging each other's style of getting the task done.
Understanding #ThinkingStyles helps you cease judging the other.
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#ThinkingStyles
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🧭Mental Model Skylines Part 2 - The mental model skyline starts to emerge midway through this second step, where the patterns fit together across concepts.
Finding #ThinkingStyles is the course I'm working on now. This update is coming in a few months, so this sale allows you to prepare yourself! 🙌
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2. Instead of designing for a "personality" representing a whole person, you can design for #thinkingstyles people use in the specific context of their purpose.
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#ThinkingStyles represent the variety of people's approaches to their goal, intention, or purpose. An org that wants to grow will support more of this variety.
⏤
Read more:
indiyoung.com/explanations...
medium.com/inclusive-so...
medium.com/inclusive-so...
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2/2 👉 A second story can have two characters with the same demographics but represent two thinking styles.
👉 A third story can have two characters with different demographics representing one thinking style.
#ProductStrategy #StrategicResearch #ServiceDesign #ThinkingStyles #CognitiveBias
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2/5 People's cognition (across demographics) is important to crafting products, services, and platforms. Are we supporting a broader variety of #ThinkingStyles and approaches?
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1/7 When I introduce #ThinkingStyles to a team, it's hard for them to understand because most of us are not used to thinking from people's cognitive perspective. We are used to thinking about groups or customers in terms of their demographics or their roles.
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Loved listening to this! And I shall now switch to saying #thinkingstyles vs behavioral audience segments. Rolls off the tongue much more smoothly ☺️
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Our judgement of other people's approaches goes into the code that we write. Let's make ourselves aware of these other approaches by understanding #ThinkingStyles, and support and respect a broader variety of approaches.
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If you find yourself ruminating about the past or thinking catastrophically about the future then now is the time to learn how to interrupt your unhelpful thinking styles
#thinkingstyles
#ruminating
#ghosting
#relationships
@EmmaGritt
bit.ly/416mcyw
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🧵1/7 Example of the variety of #ThinkingStyles ... related to "deciding on a route to that will get you where you want to go"
- Can be done socially, by asking someone.
- Can be done manually, by tracing through each possibility to understand the pros/cons.
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🧵1/4 #Storytelling is how you can communicate concepts within your org. To tell a story, you need #characters and a #plot. The characters represent #thinkingstyles (from your research). The plot represents the characters' approach to and intention/purpose they have.
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1/7 #ThinkingStyles work in two ways:
👉 In conjunction with a mental model skyline: You'll design evaluative studies by a tower/set of towers, and recruit by thinking style, and get scores about how much your solution helps that thinking style.
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Help My Parent Recover - Day 1 (Thinking style: Give Dignity & Agency) Your parent had an event (surgery, accident) rendering them temporarily unable to walk. A thinking style is your approach to your purpose. At first your thinking style as a caretaker is to support your parent as the person they really are, not treat them like an invalid. (You don't even like that word.) You make sure they have a say in everything you help them with. The comic frames depict the caretaker getting instructions from the doctor, taking their mom home, and putting on some music for her because she asked. Seeing that Mom looks depressed, the caretaker suggests calling Tio Tico, who relates a story about when Mom was 6 and had a bad reaction to a pain reliever when she broke her arm. The caretaker calls the doctor in concern, who suggests switching to another pain reliever. The caretaker feels better about giving Mom the other pain reliever.
Second page of comic: Help My Parent Recover - Day 8 Thinking Style: Push Past Resistance On the 8th day, your thinking style changes. Your parent has spent the las four days either on the couch or in bed. They have not done any of the exercises that the physical therapist says will speed recovery. You are worried that they won’t recover in the time period you had imagined. Now you want to urge your parent to do what needs doing. A person can change thinking styles depending on context. Usually the shift happens because of a life event, but it can shift even faster. Airline passenger thinking styles can shift from flight to flight. Here your thinking style has shifted because of your reaction to the prospect that your parent’s recovery might drag on. The comic shows Mom watching TV and the caretaker handing her the stretchy therapy bands. They promise Mom a hamburger if she gets through her physical therapy, which sounds yummy to Mom. But it hurts a lot.
Third page of comic: Help My Parent Recover - Day 17 Thinking Style: Avoid the Stew Your parent is refusing to do what it takes to recover. They are complaining about their situation. You have memories of how they have complicated other situations like this. This combination has affected you. Now your thinking style shifts again. Gone is the idea of urging them or giving them a say. Now your interior cognition has blocked your tolerance for their behavior. You want to get out of there. A thinking style that is judged as “negative” needs support, too. Label this thinking style with words that people feel okay saying about themselves. If your org can get past the judgement, there is a lot that can be done to support this thinking style without intending to change them.
Fourth page of comic: Help My Parent Recover - Day 24 Thinking Style: Give Dignity and Agency After a week of distancing yourself from your parent, your emotions subside. You see a bit of your parent’s perspective. So your thinking style shifts back to letting them “have the final say”, even though it isn’t what the physical therapist wants them to do. But, you set some boundaries for yourself. Often orgs segment their audience by role. However, one role can represent several thinking styles. By creating support for each thinking style, your org can support people in a way that is valuable to them. Creating a solution that ignores thinking styles actually harms some of those people. Doing harm isn’t your org’s intent.
Has your team started using #ThinkingStyles instead of #personas?
They are interior cognition archetypes (or mindsets) that help you create a variety of solutions for people, including those that your org has been ignoring.
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