Senate subcommittee hears OCS update on HB 151 implementation; agency cites staffing shortfalls, training changes and system funding gaps Acting Commissioner Tracy Dompley and OCS Director Kim Graham told a March 24 Senate budget subcommittee that implementation of HB 151 (Part 3 audit) led to training and hiring changes but that OCS faces a roughly 25% vacancy rate, high frontline turnover and reduced federal IT reimbursement that will require state offset funding.

Alaska's child protection agency is grappling with a staggering 25% vacancy rate and high turnover, raising concerns about the stability of children's placements in foster care.

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DMV briefs Senate panel on staff morale, training and wait‑time fixes DMV leadership told the Senate Transportation Committee that employee engagement has improved but still shows training and workload gaps; officials described new measures including an anonymous portal, monthly manager training time and operational fixes aimed at reducing customer wait times and improving appointment use.

DMV leaders revealed progress in employee engagement and training but admitted there's still work to do on workload and customer service improvements.

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#VT #CitizenPortal #CustomerService #VermontDMV #EmployeeEngagement #TrainingImprovement