Committee advances SF 4171 to clarify prorated utility billing and require portal alternatives for tenants SF 4171 would set a fair formula for prorating final utility charges and require landlords to provide alternative payment/communication methods when digital portals fail. The Judiciary Committee recommended the bill after testimony from housing industry and legal‑aid representatives.

Senator Clark's SF 4171 is a game-changer for tenants, ensuring fair utility billing and backup payment options when digital portals fail.

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#MN #TenantRights #CitizenPortal #DigitalAccess #UtilityBilling #MinnesotaHousing

Why units…? - Utility Information Pipeline A look at why units is not a good measurement to use for expressing water usage to clearly communicate to your customers.

Gary Sanders' Utility Information Pipeline #366 - March 24, 2026 #utilitymanagement #utilities #utilitybilling

Emerging Issues Forum - Utility Information Pipeline My takeaways from attending the 2026 Emerging Issues Forum, Future Forward Water, sponsored by the Institute for Emerging Issues

Gary Sanders' Utility Information Pipeline #365 - March 10, 2026 #utilitymanagement #utilities #utilitybilling

Senate clears multiple bills on consent calendar; HB 10-13 passes 23-12 On March 10 the Colorado Senate passed several bills on the third-reading consent calendar, confirmed appointments, and recorded a controversial 23-12 vote on House Bill 10-13 concerning ratio utility billing systems.

The Colorado Senate made waves by passing multiple bills and narrowly approving the contentious House Bill 10-13, which could change how landlords bill tenants for utilities.

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#CO #CitizenPortal #PublicPolicy #UtilityBilling #GovernmentTransparency

2026 Utility Staffing Survey Invitation - Utility Information Pipeline An invitation to participate in the 2026 Utility Staffing Survey, which examines staffing levels and how utilities handle labor-intensive practices.

Gary Sanders' Utility Information Pipeline #364 - February 24, 2026 #utilitymanagement #utilities #utilitybilling

Commissioners press utilities for clarity after residents report $600 electric bill Commissioners asked the administration to invite AEP/SWEPCO to explain billing components and emergency-assistance options after a constituent’s $600.33 electric bill was presented; officials discussed fuel charges, storm riders and tree-trimming as contributors to high bills.

Caddo Parish residents are facing shocking electric bills, with one constituent revealing a $600.33 monthly charge—Commissioners are demanding answers from utility companies!

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#CaddoParish #LA #CitizenPortal #CaddoParishUtilities #SeniorAssistance #PublicSafety #UtilityBilling

Hammond scraps 2,000‑gallon minimum, promises billing fixes after residents report triple‑digit water bills Council adopted an ordinance removing a 2,000‑gallon minimum charge for water service and committed to running billing error reports after multiple residents reported unusually high bills. Officials warned some grants could be at risk if rates were rolled back.

Hammond City Council's bold move to eliminate the 2,000-gallon minimum charge could mean lower water bills for many residents, but will it jeopardize vital grant funds?

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#HammondTangipahoaParish #LA #CitizenPortal #CustomerProtection #UtilityBilling #HammondWater

Try to avoid this… - Utility Information Pipeline Are you about to embark on a new billing software implementation? Steps you can take to try to avoid this potentially serious complication.

Gary Sanders' Utility Information Pipeline #363 - February 10, 2026 #utilitymanagement #utilities #utilitybilling

Another reminder - Utility Information Pipeline During the impending winter storm, why not give your customers another reminder to consider paperless billing and electronic payments?

Gary Sanders' Utility Information Pipeline #362 - January 27, 2026 #utilitymanagement #utilities #utilitybilling

Missouri committee hears bill to require transparency when landlords pass water charges to tenants House Bill 2105 would let landlords use either ratio utility billing (RUBS) or submeters to bill tenants for water but require disclosures to tenants and monthly billing transparency; industry groups and a water company supported the bill at a House General Laws hearing.

A new bill in Missouri aims to bring transparency to how landlords bill tenants for water, sparking support from industry leaders who emphasize the need for clear disclosures and options.

Learn more here

#MO #UtilityBilling #HousingTransparency #TenantProtections #MissouriTenants #CitizenPortal

Do you still do this…? - Utility Information Pipeline Do you still check postmarks on mail payments received after the due date? Find out why a recent change from the USPS may impact this.

Gary Sanders' Utility Information Pipeline #361 - January 13, 2026 #utilitymanagement #utilities #utilitybilling

Happy New Year 2026! - Utility Information Pipeline Taking a moment to say "thank you" for your support over the past year and look forward and wish you a very Happy New Year 2026!

Gary Sanders' Utility Information Pipeline #360 - December 30, 2025 #utilitymanagement #utilities #utilitybilling

Woodland council approves grants, contracts and in-house utility billing plan At its Dec. 15 meeting, the Woodland City Council unanimously approved a $715,297 TIB grant for Main Street work, an interlocal prosecution services agreement with Kelso, school speed‑zone signage with WSDOT, two municipal ordinances, and authorized switching utility billing in‑house with Tyler Technologies (budgeted implementation funds).

The Woodland City Council just approved a major $715,297 grant to revamp Main Street and is bringing utility billing in-house—big changes are on the horizon!

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#WoodlandCowlitzCounty #WA #UtilityBilling #WoodlandCouncil #PublicSafety #TransportationImprovement #CitizenPortal

📬 Waiting for your utility bill?

Annual utility bills will be mailed in January.

🔄 In past years, bills went out in December. January is now the standard mailing timeframe moving forward.

ℹ️ Learn more at salmonarm.ca under 'Utility Billing'.

#CityOfSalmonArm #UtilityBilling #CommunityUpdate

Has this happened to you…? - Utility Information Pipeline Has this happened to you where a customer uses bogus routing or account numbers to make a fraudulent echeck payment online?

Gary Sanders' Utility Information Pipeline #359 - December 16, 2025 #utilitymanagement #utilities #utilitybilling

Do you offer this option…? - Utility Information Pipeline Do you offer the option to your customers of receiving a paper bill and an ebill? This blog post explains why that's a bad idea.

Gary Sanders' Utility Information Pipeline #358 - December 2, 2025 #utilitymanagement #utilities #utilitybilling

The penny predicament - Utility Information Pipeline As the production of pennies ends, do you find your office in the penny predicament - how will you make exact change if there are no pennies?

Gary Sanders' Utility Information Pipeline #357 - November 18, 2025 #utilitymanagement #utilities #utilitybilling

Are you prepared…? - Utility Information Pipeline With SNAP benefits ending due to the federal government shutdown, are you prepared for customers who won't be able to pay their utility bill?

Gary Sanders' Utility Information Pipeline #356 - November 4, 2025 #utilitymanagement #utilities #utilitybilling

Finance staff propose 6% water-rate increase for 2026; council debates timing, billing frequency and customer tools Finance staff presented two water-fund scenarios (treatment-plant expansion vs. satellite plant) and recommended a 6% increase for 2026 under either scenario; staff showed residential bill impacts and discussed longer-term rate paths, debt issuance, and cash-balance targets. Council explored monthly or semi‑monthly billing, budget plans to smooth

Lakeville finance staff propose a 6% water-rate increase for 2026, sparking debate on the best approach to manage bills and ensure future cash reserves.

Learn more here!

#LakevilleCityDakotaCounty #MN #CitizenPortal #FinancialPlanning #WaterRateIncrease #LakevilleCity #UtilityBilling

Aisa-X- AI Voice Utility Bill Reminder Agent

Automate your bill reminder calls 🤖

Aisa-X Voice AI Agent reminds customers about pending bills — 24/7, in any language.

Learn more 👇
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#AisaX #VoiceAI #UtilityBilling #Telecom #FinTech

What resources do you use? - Utility Information Pipeline What resources do you use to find answers to questions you have and other useful information? Here are some that I find especially helpful.

Gary Sanders' Utility Information Pipeline #355 - October 21, 2025 #utilitymanagement #utilities #utilitybilling

History repeats itself - Utility Information Pipeline History repeats itself in the form of a listserv question that harkened back to a similar question I answered back in 2012.

Gary Sanders' Utility Information Pipeline #354 - October 7, 2025 #utilitymanagement #utilities #utilitybilling

Denton City Council Approves Utility Scale Battery and Wind Projects for Renewable Energy Council endorses Tidwell Prairie 2 battery and Blue Summit 1 Wind projects to enhance energy stability.

Denton City Council is at a crossroads, debating age and residency requirements that could shape the future of local governance and civic engagement!

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#DentonCityDentonCounty #TX #CivicEngagement #CitizenPortal #YouthParticipation #DentonCityCouncil #UtilityBilling

Why ID alone isn’t enough - Utility Information Pipeline Why photo ID alone isn't enough when verifying the identity of new customers applying for service when processing a service application.

Gary Sanders' Utility Information Pipeline #353 - September 23, 2025 #utilitymanagement #utilities #utilitybilling

Octopus Energy spins off its Kraken utility billing and AI platform The British renewable energy provider said that its Kraken platform had $500 million in committed annual revenue, spurring a spinoff that could result in a massive IPO.

Octopus Energy spins off its Kraken utility billing and AI platform #Technology #Business #AcquisitionsandMergers #OctopusEnergy #AI #UtilityBilling

Don’t try this alone! - Utility Information Pipeline Don't try this alone! An analysis of why you shouldn't embark on a utility billing conversion without qualified assistance.

Gary Sanders' Utility Information Pipeline #352 - September 9, 2025 #utilitymanagement #utilities #utilitybilling

City Council Reviews Budget Adjustments and Property Tax Increases for Fiscal Year 2026 City budget projections reveal significant property tax increases and strategic revenue adjustments.

Longmont's City Council reveals a $640K revenue drop but projects a $3.8M boost in property taxes for 2025—could this be the key to fiscal stability?

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#LongmontBoulderCounty #CO #CitizenPortal #LongmontBudget #FiscalStability #RevenueForecasting #UtilityBilling

City Council Tackles Utility Billing Policy Amidst Major Tenant Payment Issues Council addresses unresolved utility bill payments from large commercial tenants and plans action.

Miami's utility board is taking a stand against landlords neglecting vital maintenance, leaving tenants to shoulder the burden of skyrocketing utility bills!

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#MiamiOttawaCounty #OK #CitizenPortal #MiamiUtility #InfrastructureIssues #TenantRights #UtilityBilling

City Council Moves to Shut Off Utilities for Saint James Court Over Six-Figure Debt Council plans to notify tenants of power shutdown due to unpaid utilities exceeding $100,000.

Miami residents face a looming power shutdown as Saint James Court grapples with a staggering six-figure utility debt!

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#MiamiOttawaCounty #OK #CitizenPortal #MiamiUtility #FinancialTransparency #CommunityAccountability #UtilityBilling

More fraud… - Utility Information Pipeline A utility was reported to the state auditor's tipline and more fraud was uncovered. How can you keep this from happening to your utility?

Gary Sanders' Utility Information Pipeline #351 - August 26, 2025 #utilitymanagement #utilities #utilitybilling