Senators fault layoffs and 'direct file' pause as taxpayers face longer waits despite faster refunds Lawmakers pressed the IRS CEO about customer service after the agency paused direct file and reduced staff, saying phone wait times have doubled for some callers even as refunds have been processed more quickly for many filers.

Senators are demanding answers as IRS phone wait times double, leaving taxpayers frustrated despite faster refunds and a paused direct-file program.

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