🎤This past weekend at @canuxconf.bsky.social, Harmonic’s Shreya Dhawan broke down what it really takes to move from journey mapping to journey management.
🔍 Data-driven. Contextual. Ongoing.
This is how we make services truly evolve.
#CX #JourneyManagement #ServiceDesign #CanUX
Two slides - make you own tools and do not imitate manufacturing but do make your own tools.
Couple of slides from #CanUX 2019 talk. Sidebar on making your own tools to deal with the contexts you encounter and that your users live in.
Tool making is resilience.
Great time at #CanUX as always - great to meet with old and new friends, fantastic talks... what more could you want? 😀
“The way we talk about the world tends to make the world, and not necessarily in a good way.” Another take on the power of stories at #CanUX
"Be a good ancestor". Love that sentiment from @MrAlanCooper #CanUX
Sashimi has made her claims. #CanUX
Waiting for the emergency plumber to finish up so I can join everyone at #CanUX 😩
Well THAT was fast.… RT @corneliux: Aaaand all @CanUXconf 2016 early-bird tickets are now gone :) #canux
