Too many try to serve their #customers in a way that is different but fails to add value. Doing the ordinary things extraordinarily well is the first step to the Ultimate Customer Experience.®
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Can your #employees describe why YOU should be the choice for your #customers?
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Your business is a stage upon which #customers expect you to perform. If you want me to purchase your product or service, are you creating a compelling #experience?
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https://youtu.be/OGXax8fw0GY @AmazonFresh @AmazonHelp If THIS is how Amazon plans to role out its #GroceryDelivery biz, it is BOUND to fail. #customerservicetraining should be in line with #CommonSense . Honestly, you should give me this order FOR FREE!
