At #o11yDaySFO, Kesha Mykhailov shared how the Intercom team rethought observability for their AI agent, Fin, starting from the customer’s perspective.
In the age of AI, the takeaway is simple: empathy is the most powerful tool we have.
Learn more: buff.ly/MS4gVIU
#HoneycombIntelligence #AI
Hear from Kesha Mykhailov on how Intercom’s Fin.ai customer support agent leveraged human-centric observability to improve resolution rates and the customer experience, and see how Honeycomb helped spot issues along the way.
Learn more 👉 buff.ly/k4IWxE1
#honeycomb #observability #o11yDaySFO #AI
It’s only been a couple of days since #o11yDaySFO, and we’re still buzzing.💛 From keynotes to panels to demos, the day showed how AI and observability are shaping the future.
Stay up to date on future events: buff.ly/Qz5wTxH
#honeycomb #observability
the sustainable path forward is learning in public, together. I implore you all to use AI like chocolate; purposefully, skilfully, and in combination with other ingredients. huge thanks to everyone who came out for an amazing audience! now excuse me while i go get some 🍓🍫🍨! #o11yDaySFO
Rob Zuber, CTO at @circleci.com dropped some hard truths: just because you can generate 7000 lines of code doesn't mean you should. our final panel discussed, in 5 years, will AI make replacing code cheaper than maintaining it? (e.g. my Temu hypothesis) #o11yDaySFO
@adamhjk.me from System Initiative shared how our best practices remain the same despite more AI: "if a system is good for people, it's probably good for AI."
@aparker.io spilled the beans about how we designed MCP to reduce tokens; solid primitives > complex abstractions for AI tools. #o11yDaySFO
the "from devops to AI" panel was brilliant. @eanakashima.bsky.social: "people miss how much of devops was about culture... the culture stuff is maybe more important than ever now."
David Williams shared how AI is a black box we need observability to understand. bsky.app/profile/hone... #o11yDaySFO
then Kesha Mykhailov shared Intercom's fin.ai story on human-centric observability and how they cut inference costs and improved latency & resolution performance.
@jessitron.bsky.social demoed @honeycomb.io's Canvas; your AI co-pilot for investigations. less spelunking, more shipping! #o11yDaySFO
@charity.wtf kicked #o11yDaySFO off with truth bombs: observability teams are the single greatest leverage point in engineering orgs. stop treating them like cost centres! run them like platform teams. Our 2nd edition of o11y engineering (2026) will be 🔥🔥🔥!
honeycomb.io September 11, 2025 O11Y_DAY SFO - Honeycomb Observability Day Chocolate and Strawberries - Liz Fong-Jones, Field CTO, Honeycomb
Last week at #o11yDaySFO, I presented "AI is like Chocolate (and Observability is like Strawberries)" explored how to use AI purposefully; not as a magic fix-all but as one ingredient in a well-designed system.
My slides: drive.google.com/file/d/13Uu-...
There were so many other inspiring talks!
We can’t stop thinking about #o11yDaySFO! ✨
It was more than talks on observability and AI. It was the connections, conversations, and sparks of new ideas. 💛
Learn how Honeycomb is transforming observability 👉 buff.ly/nqnldOY
#honeycomb #observability
🍫🍓 AI is like chocolate, observability is like strawberries! Liz Fong-Jones showed how SREs can balance AI’s sugar rush with o11y discipline, using AI for coding and debugging while keeping core skills and human expertise at the center.
#o11yDaySFO #honeycomb #observability
Back home from #o11yDaySFO. Long day. Good convos. Many notes taken.
That’s a wrap on #o11yDaySFO!
An incredible day of ideas, energy, and community around the future of observability and AI. Huge thanks to our speakers and everyone who joined us in San Francisco—you made it unforgettable. 💛
Until next time, keep building!
#o11yDaySFO #honeycomb #observability
Charity Majors, Rob Zuber (CircleCI), and Austin Parker panel at #o11yDaySFO.
The finale panel with Charity Majors, Rob Zuber (CircleCI) & Austin Parker explored AI’s impact on software development.
One of the top questions during the session: In 5 years, will AI make replacing code cheaper than maintaining it? Thoughts? 👇
#o11yDaySFO #honeycomb #observability
Austin Parker showed how MCP + observability can turn your IDE into a smarter assistant, giving AI fast access to the right data to suggest fixes and reduce hallucinations. Production engineering just got more precise!
Learn more: buff.ly/HjuT8RU
#o11yDaySFO #honeycomb #observability
Rob Zuber of @circleci.com dropping truth bombs: just because you _can_ generate 7000 lines of code doesn't mean you should. #o11ydaySFO
Photo of Adam Jacobs' slide deck. "Have a Human-In-The-Loop"
Adam Jacob just wrapped an inspiring talk at #o11yDaySFO: "If a system is good for people, it’s probably good for AI. If it’s bad for people, it’s probably bad for AI."
Share your thoughts below! 👇
#honeycomb #observability
Emily Nakashima (Honeycomb) Quote from panel at #o11yDaySFO: "I feel like so often people miss how much of DevOps was about culture, and they jump straight to the tools, and it turns out that the culture stuff is maybe more important than ever now."
James Bland (AWS) Quote from panel at #o11yDaySFO: "I think in order to get to the point where LLMs and AI can help us, we really have to do the things that make human engineers better before we can then delegate to the machines."
David Williams (LaunchDarkly) Quote from panel at #o11yDaySFO: "We're treating AI as this black box, but there's no way to understand what's actually happening inside that black box. You're watching behaviors, but you don't really understand what's happening. I think observability is going to play a great role in this."
What a panel with Emily Nakashima, James Bland (AWS), & David Williams (LaunchDarkly)! The role of an SRE is evolving and hard to define. SREs connect many dots in ways LLMs can’t—showing how people and AI must work together to solve complex challenges.
Learn more: buff.ly/TwvXfyV
#o11ydaySFO
Jessica Kerr just demoed Honeycomb Canvas, our final #AIWeek launch at #o11yDaySFO 🚀 Imagine investigating with your own AI co-pilot—less spelunking, more shipping. “Canvas takes the flexibility of Honeycomb and makes it effortless.”
Read more: buff.ly/0lfMvZV
Kesha Mykhailov took the stage at #o11yDaySFO with Human-Centric Observability in AI Systems. He shared Intercom’s Fin.AI story and how focusing on human interactions reveals the real customer experience—plus practical takeaways teams can apply today. 🚀
#honeycomb #observability
Charity Majors kicked off #o11yDaySFO. She highlighted why Honeycomb Intelligence is redefining observability: “You know things are going to break… It’s about having the confidence to find it fast and fix it.”
Learn more: buff.ly/Hu3zsML
#honeycomb #observability
🚀 We’re live at #o11yDaySFO!
The day is underway with incredible sessions, hands-on demos, and conversations on how observability and AI are shaping the future of software. Excited to kick things off with this amazing community! 🤩
#honeycomb #observability
Only days left to register for o11yDaySFO 🎉 On Sept 11, we’re diving into observability and AI with voices from Honeycomb and beyond.
🎥 Here’s a sneak peek with Charity & Austin—just a taste of what’s ahead.
👉 Save your spot: buff.ly/Ainycoh
#honeycomb #observability #o11yDaySFO
Collaboration matters in today’s world of AI and observability.
On Sept 11, the community comes together at o11y Day SFO. Ideas, conversations, and real-world stories await. Save your seat today → buff.ly/Ainycoh
#honeycomb #observability #o11yDaySFO
@jessitron.bsky.social discusses how AI and observability are shaping the future of software. We’re gathering the community to explore what that means.
Join us at o11yDaySFO on Sept 11!
👉 Register now: buff.ly/Ainycoh
#honeycomb #observability #o11yDaySFO
🎉 Counting down to Observability Day SFO on Sept 11! Packed sessions, real-world insights, and community connections await.
Will we see you there? 👉 buff.ly/svipWEX
#honeycomb #observability #o11yDaySFO
👀 Sneak peek into the next edition of Observability Engineering!
@charity.wtf shares how the book has been completely reimagined—tackling governance, costs, data sprawl, and the rise of OpenTelemetry.
Hear more at o11yDaySFO on Sept 11 👉 buff.ly/svipWEX
#honeycomb #observability #o11yDaySFO
🚀 Observability Day San Francisco is almost here!
On Sept. 11, join us for a day of big ideas, community, and talks from leaders like @charity.wtf, @aparker.io, @jessitron.bsky.social, and more exciting guests. 🤩
Register here: buff.ly/NKaEpyY
#honeycomb #observability #o11yDaySFO
