Uncertainty and disruption is our new normal, Hash Ladha, now former CEO of Jigsaw, tells me.
Watch/listen to the full episode, where Hash shares his views on everything from returns to tariffs!
📺 www.youtube.com/watch?v=ZV0P...
#retaildisrupted
What happened when eBay removed private selling fees?
My guest this week is Kirsty Keoghan, eBay's Global GM of Fashion. #retaildisrupted
📺 www.youtube.com/watch?v=O1MM...
Wonderful to meet and interview Stuart Trevor, Founder of AllSaints, earlier today.
🌎 Stuart tells me all about his latest venture, STUART TREVOR - the fashion brand that doesn’t produce any new clothes!
🎧 Listen here: retaildisrupted.com/episode/alls...
#retaildisrupted
🦾 Every Little (Bit of Innovation) Helps. Tesco's Senior Technology Director Jane Mustoe tells me about AI chatbots, digital twins, autonomous stores, drones and much more!
youtube.com/shorts/-di6J...
Full episode: retaildisrupted.com/episode/ever...
#RetailDisrupted
Martin George, former customer director at Waitrose and commercial director at BA, on whether customers expect the same experience (frictionless, self-service, personalisation) across different touchpoints.
📺 Full episode: www.youtube.com/watch?v=cjpX...
#retaildisrupted
We have to embrace technology but, at the end of the day, retail is about PEOPLE, Nazim Cassim tells me.
Nazim is a retail veteran who served on the Massmart board during the Walmart acquisition. Hear what he has to say about South African retail in the latest #retaildisrupted episode. Link in bio
⚰️🤔 What happens in the digital afterlife? Do you even need to be alive to be a consumer? Should retailers and brands be thinking about a post-death strategy?!
VML’s Naji El-Arifi and Hugh Fletcher help me unpack all of this and more on this week's episode of #RetailDisrupted.
Consumers want a story.
Matt Hopkins, Founder of IND!E, joins me on the pod to discuss the evolution of pop-up shops and the role of SME brands in driving innovation in retail.
Link in bio and don't forget you can also subscribe to the new #retaildisrupted newsletter!
I asked Steve Preston, CEO of Goodwill, what's driving the surge in demand for secondhand goods: economy, sustainability, or need for individuality?
Hear what he had to say 👇
youtube.com/shorts/9ojF6...
#resale #preloved #goodwill #thrifting #secondhand #retail #consumer #retaildisrupted
Live from New York...
Ian Cox, Co-op's Director of Technology, joins me to discuss:
🍎 #NRF2025 highlights and use cases for AI in food retail
⚡ How Co-op enacted digital transformation to stay agile in a rapidly changing market
🛒 Importance of service availability for c-stores
#retaildisrupted
How did a family-run confectionery shop in Devon become the UK’s #1 seller of sweets on TikTok? In the first episode of 2025, SoSweet Managing Director George Robinson shares the retailer's remarkable TikTok journey.
🎧 retaildisrupted.com/episode/soci...
#retaildisrupted
Thrilled to be named a #TopRetailExpert by #rethinkretail alongside so many amazing thought leaders shaping our industry!
📣🎙️ Next week, I'll be recording live at #NRF. Any RETAILERS that would like to come on the podcast, drop me a DM/email and we'll make it happen! #retaildisrupted #NRF2025
Last episode of 2024 and we're talking personalization!
Check out my discussion with David Edelman and Mark Abraham, authors of Personalized: Customer Strategy in the Age of AI.
#retaildisrupted
www.youtube.com/watch?v=YDGp...
It isn’t about self-checkout; it’s about frictionless checkout and it’s about choice, @rhoniball.bsky.social tells me.
Tune in to this week's episode to get Rich's views on what traditional retailers can learn from the Navy Exchange: retaildisrupted.com/episode/what...
#RetailDisrupted
