Okay, it took all my energy to keynote today so I don’t feel like typing all afternoon.
Back on April 8th for ServiceSpace (Vienna)
Beran out.
#spark25 #sdispark25
2
0
0
0
Hashtag
#sdispark25
Advertisement · 728 × 90
0
0
0
0
0
0
1
0
AI being used to free up doctors from having to take notes do they can listen better.
#Spark25 #SDISpark25
0
0
1
0
How does it FEEL when you see a machine do something in 30 seconds what used to take you 30 days.
#Spark25 #SDISpark25
0
0
1
0
Now Dan Turchin on how to work with AI (yes round 2, but different)
#Spark25 #SDISpark25
0
0
1
0
0
0
0
0
KNOW your customers. Then the experience work is THAT much easier.
#SDISpark25
0
0
0
0
Build examples of tickets your personas would create!
#SDISpark25
0
0
1
0
Put your personas in the knowledge base!
#SDISpark25
0
0
1
0
Don’t know why my camera is doing this but here’s an example of a couple personas used at this college.
#SDISpark25
0
0
1
0
Next breakout: Alex Harding on Designing an experience with Human Centered design.
#SDISpark25
0
0
1
0
If you have physical offices, you better have physical service centers.
#SDISpark25
0
0
0
0
Reduce call volume by holding new hire training
#SDISpark25
0
0
1
0
If you run a service desk, CALL your missed calls back.
#SDISpark25
0
0
1
0
Creating tickets adds NO VALUE to your customer. Just for you.
#SDISpark25
0
0
1
0
Hot swaps are a perfect example of outside in service design.
#SDISpark25
0
0
1
0
They started to do walk-around each morning and looking for problems to fix.
#proactiveSupport
#SDISpark25
0
0
1
0
Then they asked “what is causing the calls?”
And they started realizing how many were caused by IT
#SDISpark25
0
0
1
0
They noticed the afternoon calls were drops from the morning rush
#SDISpark25
0
0
1
0
Next up, Tarun Dewat on living the dream: a ticketless service desk
Service desk is a customer of Infrastructure and App Dev
#SDISpark25
1
0
1
0
0
0
0
0
0
0
1
0
Dan is predicting a focus on the humanities. That we will need English and music majors more than ever.
#SDISpark25
0
0
1
0
1
0
1
0
Next up, Dan Turchin on how to partner with AI.
#SDISpark25
1
0
1
0
Give the folks my best, Matt, and enjoy! #SDISpark25
1
0
0
0
Next up- freshworks has a keynote on top priorities for IT teams.
I mean- not a lot of gold in this one. But interesting that he recommended you have to have ESM done before you focus on AI.
I don’t agreee, but I love a bold take.
#SDISpark25
1
0
0
0
1
0
1
0
The number on killer of men under 50 in the UK is suicide!
Whoa!😮
#SDISpark25
0
0
1
0