Screen shot of an online chat session, title "SO Energy". Customer : How come reset didn't send when I tried Company rep: Most times, the reset link needs to be sent directly from us

Top tip to #soEnergy customers: the password reset link on the sign in form doesn't work, you have to use the chat bot, convince it you want a human, then ask them to do it.
They've confirmed the issue.

#llm #ai #fail #uk #energy

These are the energy suppliers that have open applications for the Warm Home Discount at the moment. To keep up to date with the other energy suppliers Warm Home Discount applications, go to: www.moneysavingexpert.com/utilities/wa...

#WarmHomeDiscount #OctopusEnergy #GoodEnergy #SoEnergy #Energy

#soenergy I’ve just woken up. No heating on in the night. No lights. No TV. Nothing…. And yet £5.84 worth of gas/ electric used ???
#energy #utilities #accountissues

ohhh despite the ombudsman resolution #SoEnergy have NOT updated their credit reporting for me. Scandalous