Black and white photo of a box of dvds with a small flat packet of microwave popcorn on top.

Provide the information the user needs contextually at point of user need.

I have placed a bag of microwave popcorn in the dvd box*.

#Context = about to watch a film 🎬

#UserNeed = to eat fun film snacks 🍿

#Information = we have popcorn 😁

#UCD #ContentStrategy #ContentDesign #ServiceDesign #UX

5 why nel Service design: il metodo dei 5 perché per indagare a fondo i problemi e le necessità delle persone. Ovviamente un metodo non usato solo dal Service ;-)

#designbreakfast #servicedesign #designcouncil #5why #userneed

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