The simplest root cause tool, 5 Why allows you to look at the problem by asking questions till you find the true reason. Walking through the process will help in this. While not always the most effective method, it is good for the layman. #5why #problem #rootcause #fix

5 why nel Service design: il metodo dei 5 perché per indagare a fondo i problemi e le necessità delle persone. Ovviamente un metodo non usato solo dal Service ;-)

#designbreakfast #servicedesign #designcouncil #5why #userneed

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