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Posts by Public Services Quarterly Journal T&F

COLUMN: SPECIAL LIBRARIES, SPECIAL CHALLENGES A perfect storm: Navigating a temporary move, major renovation, and a pandemic Michael Lear & Sarah Greene Department of Education, Bureau of State Library of Pennsylvania, Office of Commonwealth Libraries, PA Providing service from a temporary location for over four years during a major building renovation, compounded by the COVID-19 pandemic, posed unique challenges for the State Library of Pennsylvania. Challenges included providing service in a limited, temporary space, staff scattered among seven different spaces in three buildings, and limited access to the majority of collections. COLUMN: SPECIAL LIBRARIES, SPECIAL CHALLENGES public services Quarterly 2026

COLUMN: SPECIAL LIBRARIES, SPECIAL CHALLENGES A perfect storm: Navigating a temporary move, major renovation, and a pandemic Michael Lear & Sarah Greene Department of Education, Bureau of State Library of Pennsylvania, Office of Commonwealth Libraries, PA Providing service from a temporary location for over four years during a major building renovation, compounded by the COVID-19 pandemic, posed unique challenges for the State Library of Pennsylvania. Challenges included providing service in a limited, temporary space, staff scattered among seven different spaces in three buildings, and limited access to the majority of collections. COLUMN: SPECIAL LIBRARIES, SPECIAL CHALLENGES public services Quarterly 2026

Learn about the challenges faced by the State Library of Pennsylvania when providing service from a temporary location during a major building renovation was compounded by the COVID-19 pandemic. Includes handling scattered temporary spaces and limited access to collections.

doi.org/10.1080/1522...

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Addressing student confidence levels in using library resources through flipped classroom instruction Margaret Bates University Libraries, University of Alabama, Tuscaloosa, AL Library instruction positively impacts library anxiety and students’ reluctance to use library resources. The flipped classroom instruction model is a useful tool for librarians faced with a class with no focusing component. This article presents the findings of a flipped classroom designed to help students improve confidence in accessing the physical library space and navigating both physical and electronic library resources. The framework discussed takes place in an entry-level class without an assignment to focus library instruction. Findings from a pre- and post-test analysis show a promising increase in student confidence levels following library instruction through this model. Public Services Quarterly 2026

Addressing student confidence levels in using library resources through flipped classroom instruction Margaret Bates University Libraries, University of Alabama, Tuscaloosa, AL Library instruction positively impacts library anxiety and students’ reluctance to use library resources. The flipped classroom instruction model is a useful tool for librarians faced with a class with no focusing component. This article presents the findings of a flipped classroom designed to help students improve confidence in accessing the physical library space and navigating both physical and electronic library resources. The framework discussed takes place in an entry-level class without an assignment to focus library instruction. Findings from a pre- and post-test analysis show a promising increase in student confidence levels following library instruction through this model. Public Services Quarterly 2026

This research article explores how a #FlippedClassroom model helped students build confidence navigating both the physical and online #AcademicLibraries spaces, even without a course assignment to anchor instruction. Findings show promising gains in student confidence.

doi.org/10.1080/1522...

3 weeks ago 1 0 0 0
Public Services Quarterly tandfonline.com/toc/wpsq20/current NEW ISSUE RELEASED! Volume 22, Issue 1 January - March 2026

Public Services Quarterly tandfonline.com/toc/wpsq20/current NEW ISSUE RELEASED! Volume 22, Issue 1 January - March 2026

A new issue of PSQ is out! Read how #AcademicLibraries are dealing with public policy, research services, shelving training, digital accessibility, #AI, marketing and communications, visualization tools, renovation, 3D scanning, and more! Check it out at tandfonline.com/toc/wpsq20/current.

1 month ago 2 0 0 0
COLUMN: INTERNET RESOURCES Annis Lee Adams University Libraries, California State University - East Bay, Hayward, CA VISUALIZATION TOOLS Sharing data is an important and common endeavor for scholars, students, librarians, and many other professionals. Data can help tell a story, be educational and enlightening, identify gaps as well as strengths, and inform decisions. Creating illustrative and engaging visuals from data and statistics can improve comprehension of what the data represents. The websites reviewed in this column contain free resources that will help librarians, students, scholars, and others share data in appealing and easy-to-understand visual representations. None require any special skills to utilize. Most allow data to be uploaded and manipulated into a variety of charts, tables, graphs, infographics, word clouds, trees, maps, or other visualizations. Public Services Quarterly 2026

COLUMN: INTERNET RESOURCES Annis Lee Adams University Libraries, California State University - East Bay, Hayward, CA VISUALIZATION TOOLS Sharing data is an important and common endeavor for scholars, students, librarians, and many other professionals. Data can help tell a story, be educational and enlightening, identify gaps as well as strengths, and inform decisions. Creating illustrative and engaging visuals from data and statistics can improve comprehension of what the data represents. The websites reviewed in this column contain free resources that will help librarians, students, scholars, and others share data in appealing and easy-to-understand visual representations. None require any special skills to utilize. Most allow data to be uploaded and manipulated into a variety of charts, tables, graphs, infographics, word clouds, trees, maps, or other visualizations. Public Services Quarterly 2026

Our most recent #InternetResources column reviews free web-based #DataVisualization tools for users to quickly transform datasets into charts, maps, infographics, and other visual formats. These are useful to librarians, faculty, and students alike. Read more here:

doi.org/10.1080/1522...

1 month ago 1 0 0 0
Dispatches from the 2025 Library Marketing and Communications Conference COLUMN: MARKETING John M. Jackson, Loyola Marymount University, Los Angeles, CA The Library Marketing and Communications Conference is an annual gathering of outreach librarians and library marketing professionals. For academic library employees, attending the conference provides insights into marketing strategies that can be deployed to foster student engagement, connect with faculty, and effectively tell the story of the library to campus stakeholders. This year’s conference hosted several presentations by academic library representatives, including presentations on building communications toolkits, creating opportunities to foster student engagement, hosting contests that promote a campus reading culture, and strategically developing programming themes.

Dispatches from the 2025 Library Marketing and Communications Conference COLUMN: MARKETING John M. Jackson, Loyola Marymount University, Los Angeles, CA The Library Marketing and Communications Conference is an annual gathering of outreach librarians and library marketing professionals. For academic library employees, attending the conference provides insights into marketing strategies that can be deployed to foster student engagement, connect with faculty, and effectively tell the story of the library to campus stakeholders. This year’s conference hosted several presentations by academic library representatives, including presentations on building communications toolkits, creating opportunities to foster student engagement, hosting contests that promote a campus reading culture, and strategically developing programming themes.

Our Marketing Column reports from the 2025 Library Marketing & Communications Conference.

Insights offer adaptable strategies to build #engagement and #programming, strengthen faculty connection, and outreach to stakeholders.

Read more about #AcademicLibrary #Outreach work:
doi.org/10.1080/1522...

1 month ago 1 0 0 0
Megaphone announcing a Call for editors

Megaphone announcing a Call for editors

📣We are looking for new editors! PSQ is currently recruiting editors for two columns: Internet Resources and Special Libraries, Special Challenges.

Learn more at librarywriting.blogspot.com/2026/02/call...

#AcademicLibraries #AcademicLibrarians #PublicServices #CallForEditors

2 months ago 0 1 0 0
COLUMN:FUTURE VOICES IN PUBLIC SERVICES Looking Around: Seeing the Library Anew Lauren Sullivan Master of Library and Information Science Student, University of Rhode Island This reflective essay explores how early experiences in a public library shaped the author’s understanding of libraries as spaces of belonging, empathy, and lifelong learning. Drawing on both personal narrative and professional insight, the essay connects these experiences to the author’s current work in an academic library and to the broader mission of librarianship as defined by the American Library Association’s Core Values of Librarianship. The piece also incorporates perspectives from librarian-mothers whose experiences illuminate the profession’s evolving balance between service, scholarship, and family life. Public Services Quarterly 2026

COLUMN:FUTURE VOICES IN PUBLIC SERVICES Looking Around: Seeing the Library Anew Lauren Sullivan Master of Library and Information Science Student, University of Rhode Island This reflective essay explores how early experiences in a public library shaped the author’s understanding of libraries as spaces of belonging, empathy, and lifelong learning. Drawing on both personal narrative and professional insight, the essay connects these experiences to the author’s current work in an academic library and to the broader mission of librarianship as defined by the American Library Association’s Core Values of Librarianship. The piece also incorporates perspectives from librarian-mothers whose experiences illuminate the profession’s evolving balance between service, scholarship, and family life. Public Services Quarterly 2026

Check out the #FutureVoices column: An LIS student's experience in a public library shaped and connects to their work in an #AcademicLibrary. This essay discusses belonging, empathy, and lifelong learning, while touching on motherhood and family life. Read more:

www.tandfonline.com/doi/full/10....

2 months ago 0 0 0 0
COLUMN: BEST OF THE LITERATURE Beyond cultural competency: Indigenous knowledge sovereignty in academic libraries Caelin Ross ASU Library, Arizona State University, Tempe, AZ Indigenous knowledge sovereignty marks a transformative shift in academic librarianship, moving beyond cultural competency toward practices that center Indigenous self-determination, community authority, and epistemic sovereignty. Recent scholarship exposes how well-meaning diversity initiatives often continue colonial patterns of extraction and control. This review features scholarship from Indigenous and ally voices that bridges the gap between rhetoric and action, offering models grounded in relational practice, ethical stewardship, and structural change. These articles do not offer checklists, but require ongoing commitment to repair and reconciliation. public services Quarterly 2026

COLUMN: BEST OF THE LITERATURE Beyond cultural competency: Indigenous knowledge sovereignty in academic libraries Caelin Ross ASU Library, Arizona State University, Tempe, AZ Indigenous knowledge sovereignty marks a transformative shift in academic librarianship, moving beyond cultural competency toward practices that center Indigenous self-determination, community authority, and epistemic sovereignty. Recent scholarship exposes how well-meaning diversity initiatives often continue colonial patterns of extraction and control. This review features scholarship from Indigenous and ally voices that bridges the gap between rhetoric and action, offering models grounded in relational practice, ethical stewardship, and structural change. These articles do not offer checklists, but require ongoing commitment to repair and reconciliation. public services Quarterly 2026

In our latest #BestOfTheLiterature column, @caelinross.bsky.social compiles recent scholarship on #Indigenous knowledge sovereignty in #AcademicLibrarianship, calling for a move toward centering Indigenous self-determination, community authority, and sovereignty. Read more at doi.org/10.1080/1522...

2 months ago 2 1 0 0
Research Article “You don’t have to go it alone”: The delivery and description of appointment-based research services Katy Kelly University Libraries, University of Dayton, Dayton, OH Appointment-based research help services provided by librarians to undergraduate students are prevalent in academic libraries. This study examines the delivery and description of these services using information gathered from library websites. The most common appointment-making mechanisms within the sample included the ability to pick a date and time, contacting a librarian using a directory listing, and completing an appointment request form. Descriptions of the service varied and were analyzed using a checklist of common details. The results and implementation considerations can be useful guides to developing public services and marketing. Public Services Quarterly 2026

Research Article “You don’t have to go it alone”: The delivery and description of appointment-based research services Katy Kelly University Libraries, University of Dayton, Dayton, OH Appointment-based research help services provided by librarians to undergraduate students are prevalent in academic libraries. This study examines the delivery and description of these services using information gathered from library websites. The most common appointment-making mechanisms within the sample included the ability to pick a date and time, contacting a librarian using a directory listing, and completing an appointment request form. Descriptions of the service varied and were analyzed using a checklist of common details. The results and implementation considerations can be useful guides to developing public services and marketing. Public Services Quarterly 2026

Our latest research article analyses appointment-based #ResearchHelp services provided by #librarians to undergraduate students across various #AcademicLibraries. The results and implementations can be useful guides for developing #PublicServices and #marketing. Read more at doi.org/10.1080/1522...

3 months ago 0 0 0 0
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This article examines the Diskovery Pilot at @natlibscot.bsky.social, highlighting key challenges in profiling disk collections and how a two-year pilot is shaping #AudioVisual #preservation best practices. 💿

Read more at doi.org/10.1080/1522...

#SpecialLibraries #PublicServices #AcademicLibraries

4 months ago 2 0 0 0
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COLUMN: TECHNOLOGY Nathan Camp New Mexico State University 3D scanning in academic libraries part 1: Fundamentals of 3D scanning 3D scanning represents a whole host of exciting opportunities for the preservation of cultural heritage objects but has been sorely underrepresented in libraries. This article provides an overview of the fundamentals of 3D scanning, including the various types of 3D scanning technologies and the use cases for them.

COLUMN: TECHNOLOGY Nathan Camp New Mexico State University 3D scanning in academic libraries part 1: Fundamentals of 3D scanning 3D scanning represents a whole host of exciting opportunities for the preservation of cultural heritage objects but has been sorely underrepresented in libraries. This article provides an overview of the fundamentals of 3D scanning, including the various types of 3D scanning technologies and the use cases for them.

The latest #Technology Column delves into 3D scanning in #AcademicLibraries. This article provides an overview of the fundamentals, including the various types of 3D scanning technologies and the use cases for them. This is the first in a two-part series. Read more at:

doi.org/10.1080/1522...

4 months ago 1 0 0 0
Graphic of a grilled cheese sandwich COLUMN:MARKETING Cheesy Nights: A library-led tradition that fuels students and builds community at Virginia Tech Ann Brown, Virginia Tech University Libraries, Blacksburg, VA Cheesy Nights is a student-centered outreach program initiated by University Libraries at Virginia Tech to provide comfort food, encouragement, and a sense of belonging during final exams. What began with a borrowed griddle and $100 has evolved into a multi-day, volunteer-powered event that now serves more than 9,000 sandwiches each semester. This article outlines the origins, goals, logistics, marketing strategy, and cross-campus collaborations that sustain Cheesy Nights. It also provides a “Lessons Learned” section to help other academic libraries adapt the model. Cheesy Nights exemplifies how libraries can foster community and well-being while promoting their services in meaningful, memorable ways. public services Quarterly 2025, VOLUME 21, ISSUE 4

Graphic of a grilled cheese sandwich COLUMN:MARKETING Cheesy Nights: A library-led tradition that fuels students and builds community at Virginia Tech Ann Brown, Virginia Tech University Libraries, Blacksburg, VA Cheesy Nights is a student-centered outreach program initiated by University Libraries at Virginia Tech to provide comfort food, encouragement, and a sense of belonging during final exams. What began with a borrowed griddle and $100 has evolved into a multi-day, volunteer-powered event that now serves more than 9,000 sandwiches each semester. This article outlines the origins, goals, logistics, marketing strategy, and cross-campus collaborations that sustain Cheesy Nights. It also provides a “Lessons Learned” section to help other academic libraries adapt the model. Cheesy Nights exemplifies how libraries can foster community and well-being while promoting their services in meaningful, memorable ways. public services Quarterly 2025, VOLUME 21, ISSUE 4

Our latest marketing column outlines a library-led tradition at Virginia Tech. Cheesy Nights provides comfort food (free grilled cheese sandwiches), games, encouragement, and a sense of belonging during final exams. Read more about how it has grown over the past 14 years!

doi.org/10.1080/1522...

4 months ago 3 2 0 0
Article “Just like the library”: Exploring perceptions of career readiness and early career experiences of former library student assistants Franklin Ofsthun College of Information, University of Maryland, College Park, MD Library student assistants employed by The Universities at Shady Grove’s Priddy Library take part in a mandatory professional development program that emphasizes skill building, professional experiences, and career competencies. This article uses interviews from seven former library student assistants to explore their feelings on early career experiences, and to determine what students retain from the program, and to learn what libraries can do to better prepare student employees for their post-graduation careers. When exploring their present positions, it was found that job satisfaction was positively correlated with workplace social support and negatively correlated with overwork. Participants identified many career competencies developed at the library that they continue to use in their post-graduation careers. public services Quarterly 2025, VOLUME 21, ISSUE 4

Article “Just like the library”: Exploring perceptions of career readiness and early career experiences of former library student assistants Franklin Ofsthun College of Information, University of Maryland, College Park, MD Library student assistants employed by The Universities at Shady Grove’s Priddy Library take part in a mandatory professional development program that emphasizes skill building, professional experiences, and career competencies. This article uses interviews from seven former library student assistants to explore their feelings on early career experiences, and to determine what students retain from the program, and to learn what libraries can do to better prepare student employees for their post-graduation careers. When exploring their present positions, it was found that job satisfaction was positively correlated with workplace social support and negatively correlated with overwork. Participants identified many career competencies developed at the library that they continue to use in their post-graduation careers. public services Quarterly 2025, VOLUME 21, ISSUE 4

Check out our new article about a study that explores how a structured professional development program shaped former library assistants' early career experiences, job satisfaction, and long-term competencies. Read more:

doi.org/10.1080/1522...

4 months ago 0 0 0 0
Public Services Quarterly tandfonline.com/toc/wpsq20/current NEW ISSUE RELEASED! Volume 21, issue 4, 2025

Public Services Quarterly tandfonline.com/toc/wpsq20/current NEW ISSUE RELEASED! Volume 21, issue 4, 2025

A new issue of PSQ is out! Read up on ethical practices, assessment, #InformationLiteracy, career readiness, #AI, community #outreach nights, productivity tools, #multilingual services, 3D scanning, preservation, and more! Check it out at tandfonline.com/toc/wpsq20/current.

5 months ago 1 0 0 0
COLUMN: BEST OF THE LITERATURE Beyond translation: Multilingual access in library services Chad Deets ASU Library, Arizona State University, Tempe, AZ Multilingualism is a crucial aspect of equitable library service. Recent literature on reading practices, collection development, scholarly publishing, and discovery systems suggests that multilingual access often remains more aspirational than operational. Users may encounter systemic barriers ranging from limited holdings and poor discoverability to monolingual service models, which can undermine cultural connection, identity affirmation, and a sense of belonging. Drawing on examples from diverse library systems and multilingual research environments, this review examines the gap between policy and practice, highlighting applications of strategies and frameworks that can embed multilingualism across services, infrastructure, and daily interactions. public services Quarterly 2025

COLUMN: BEST OF THE LITERATURE Beyond translation: Multilingual access in library services Chad Deets ASU Library, Arizona State University, Tempe, AZ Multilingualism is a crucial aspect of equitable library service. Recent literature on reading practices, collection development, scholarly publishing, and discovery systems suggests that multilingual access often remains more aspirational than operational. Users may encounter systemic barriers ranging from limited holdings and poor discoverability to monolingual service models, which can undermine cultural connection, identity affirmation, and a sense of belonging. Drawing on examples from diverse library systems and multilingual research environments, this review examines the gap between policy and practice, highlighting applications of strategies and frameworks that can embed multilingualism across services, infrastructure, and daily interactions. public services Quarterly 2025

Our latest #BestOfTheLiterature column highlights the importance of #Multilingualism in providing equitable #LibraryService. This review examines challenges, then provides strategies and frameworks to embed multilingualism across services, infrastructure, and interactions.
doi.org/10.1080/1522...

5 months ago 2 0 0 0
Perceptions of ethical practices in service delivery among information professionals in academic libraries in Tanzania Beth Kachota, Ronald Bernard, & Silver Hokororo Department of Informatics and Information Technology, Sokoine University of Agriculture, Morogoro, Tanzania This study examined perceptions of ethical practices in service delivery among information professionals in academic libraries in Tanzania. Such perceptions shape how professionals interpret and apply moral standards in providing services. The study specifically aimed to examine information professionals’ perceptions of ethical practices, the effectiveness of ethics in influencing service delivery, and the use of existing ethical guidelines in selected academic libraries. A cross-sectional research design was employed, combining qualitative and quantitative approaches, with data analyzed using SPSS. Findings revealed a generally positive perception of ethical practices, with over 60% of respondents acknowledging that ethical standards guide their service delivery. However, neutral responses indicated uncertainty and inconsistent application of ethics, often attributed to inadequate training and weak enforcement of guidelines. public services Quarterly 2025

Perceptions of ethical practices in service delivery among information professionals in academic libraries in Tanzania Beth Kachota, Ronald Bernard, & Silver Hokororo Department of Informatics and Information Technology, Sokoine University of Agriculture, Morogoro, Tanzania This study examined perceptions of ethical practices in service delivery among information professionals in academic libraries in Tanzania. Such perceptions shape how professionals interpret and apply moral standards in providing services. The study specifically aimed to examine information professionals’ perceptions of ethical practices, the effectiveness of ethics in influencing service delivery, and the use of existing ethical guidelines in selected academic libraries. A cross-sectional research design was employed, combining qualitative and quantitative approaches, with data analyzed using SPSS. Findings revealed a generally positive perception of ethical practices, with over 60% of respondents acknowledging that ethical standards guide their service delivery. However, neutral responses indicated uncertainty and inconsistent application of ethics, often attributed to inadequate training and weak enforcement of guidelines. public services Quarterly 2025

This study examined perceptions of #EthicalPractices in service delivery among information professionals in #AcademicLibraries in Tanzania, including equitable access to information, accuracy in information delivery, user #privacy, responsible use of technology, and more. doi.org/10.1080/1522...

5 months ago 1 0 0 0
Intercultural oral history interviewing as information literacy instruction method Sarah Steiner Hunter Library, Western Carolina University, Cullowhee, NC Oral history interviewing has the potential to serve as a dynamic method for information literacy instruction; it requires learners to practice active, non-judgmental listening and demonstrate proficiency in ACRL Framework concepts. This article describes a collaborative oral history interviewing assignment adaptable to a wide variety of disciplines and settings. It outlines the rationale for librarian involvement, offers a curriculum plan, and shares findings from the assignment’s use in a senior-level global cultures course. Pre- and post-assessment surveys show that students found the curriculum both challenging and rewarding, with many reporting growth in hard and soft skills. public services Quarterly 2025

Intercultural oral history interviewing as information literacy instruction method Sarah Steiner Hunter Library, Western Carolina University, Cullowhee, NC Oral history interviewing has the potential to serve as a dynamic method for information literacy instruction; it requires learners to practice active, non-judgmental listening and demonstrate proficiency in ACRL Framework concepts. This article describes a collaborative oral history interviewing assignment adaptable to a wide variety of disciplines and settings. It outlines the rationale for librarian involvement, offers a curriculum plan, and shares findings from the assignment’s use in a senior-level global cultures course. Pre- and post-assessment surveys show that students found the curriculum both challenging and rewarding, with many reporting growth in hard and soft skills. public services Quarterly 2025

This article explores what happens when #OralHistory meets #InformationLiteracy. Read about a collaborative interviewing assignment where students practiced active listening and ACRL Framework concepts at doi.org/10.1080/1522...

#InfoLit #HigherEd #OralHistory #AcademicLibrarianship

6 months ago 1 0 0 0
Research Article Adjust the process: Developing and implementing an academic library assessment cycle Eric Jeitner, Joyce DeStasio, Dana Jackson, & Alaina Walton Richard E. Bjork Library, Stockton University, Galloway, NJ This article outlines the development of a Library Assessment Cycle at the Richard E. Bjork Library of Stockton University. This is a cyclical, practical model for assessing academic library services, specifically: website usability; library space; library instruction; library resources; public services and staffing; and outreach. The article discusses the history and conceptual process of the cycle, the standing library committee that designed it, and detailed descriptions of the methods and findings of the first cycle. Limitations and advantages of this model, as well as best practices derived from our experiences, are also discussed. Public Services Quarterly 2025

Research Article Adjust the process: Developing and implementing an academic library assessment cycle Eric Jeitner, Joyce DeStasio, Dana Jackson, & Alaina Walton Richard E. Bjork Library, Stockton University, Galloway, NJ This article outlines the development of a Library Assessment Cycle at the Richard E. Bjork Library of Stockton University. This is a cyclical, practical model for assessing academic library services, specifically: website usability; library space; library instruction; library resources; public services and staffing; and outreach. The article discusses the history and conceptual process of the cycle, the standing library committee that designed it, and detailed descriptions of the methods and findings of the first cycle. Limitations and advantages of this model, as well as best practices derived from our experiences, are also discussed. Public Services Quarterly 2025

See how one #AcademicLibrary built a practical, repeatable cycle to assess everything from website usability to resources, and #LibrarySpaces to outreach, and more. Explore the Library #Assessment Cycle model design, methods, and findings.

Read more at doi.org/10.1080/1522...
#PublicServices

6 months ago 2 0 0 0
COLUMN:INTERNET RESOURCES PRODUCTIVITY TOOLS Annis Lee Adams University Libraries, California State University - East Bay, Hayward, CA Librarians, along with everyone else in academia and beyond, are busy people. We have lots of different professional responsibilities, projects, tasks, and deadlines to keep track of. Fortunately, there are a plethora of tools out there that can aid us in staying organized and on top of our work. The tools reviewed in this column are useful to librarians for our own work and also can be recommended to our user community, students, staff, and faculty, to help them organize their workloads, coordinate group and individual projects, keep track of tasks, and manage and track their time. The websites reviewed in this column contain free resources that help both individual productivity as well as collaborative or committee work. Public Services Quarterly 2025

COLUMN:INTERNET RESOURCES PRODUCTIVITY TOOLS Annis Lee Adams University Libraries, California State University - East Bay, Hayward, CA Librarians, along with everyone else in academia and beyond, are busy people. We have lots of different professional responsibilities, projects, tasks, and deadlines to keep track of. Fortunately, there are a plethora of tools out there that can aid us in staying organized and on top of our work. The tools reviewed in this column are useful to librarians for our own work and also can be recommended to our user community, students, staff, and faculty, to help them organize their workloads, coordinate group and individual projects, keep track of tasks, and manage and track their time. The websites reviewed in this column contain free resources that help both individual productivity as well as collaborative or committee work. Public Services Quarterly 2025

This quarter's #InternetResources column provides a list of free productivity tools for both individual and committee work. These resources can help organize workloads, coordinate both group and singular projects, keep track of tasks, manage and track time, and more. Read on: doi.org/10.1080/1522...

6 months ago 1 0 0 0
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Article IDEA-A Integrated model: A holistic instructional design model for information literacy instruction Elizabeth Rugan Shepard Marx Library, University of South Alabama, Mobile, AL This paper introduces the IDEA-A Integrated Model for designing and implementing information literacy instruction in academic settings and provides a case study to demonstrate the use of the model to develop a Summer Bridge course to provide basic information literacy instruction to students via an asynchronous Canvas course. The model combines Mullins IDEA design model with Kuhlthau Information Search Process (ISP) model, resulting in a comprehensive, holistic model that addresses the behavioral, cognitive, and affective domains of learning. The IDEA-A model consists of four iterative phases: Initial Analysis, Design, Embed, and Assess, all contained within sustained consideration of and attention to the affective domain of learning. This systematic approach to instructional design emphasizes collaboration between librarians and faculty and continuous evaluation. The model is applicable to various educational contexts. public services Quarterly, Volume 21, issue 3, 2025

Article IDEA-A Integrated model: A holistic instructional design model for information literacy instruction Elizabeth Rugan Shepard Marx Library, University of South Alabama, Mobile, AL This paper introduces the IDEA-A Integrated Model for designing and implementing information literacy instruction in academic settings and provides a case study to demonstrate the use of the model to develop a Summer Bridge course to provide basic information literacy instruction to students via an asynchronous Canvas course. The model combines Mullins IDEA design model with Kuhlthau Information Search Process (ISP) model, resulting in a comprehensive, holistic model that addresses the behavioral, cognitive, and affective domains of learning. The IDEA-A model consists of four iterative phases: Initial Analysis, Design, Embed, and Assess, all contained within sustained consideration of and attention to the affective domain of learning. This systematic approach to instructional design emphasizes collaboration between librarians and faculty and continuous evaluation. The model is applicable to various educational contexts. public services Quarterly, Volume 21, issue 3, 2025

Our latest article introduces the IDEA-A Integrated Model for #InformationLiteracy instruction, merging the IDEA design model & the Information Search Process, and illustrates its use in a Summer Bridge asynchronous course.

#InfoLit #LibraryInstruction #HigherEd

www.tandfonline.com/doi/full/10....

7 months ago 3 1 0 0
Public Services Quarterly tandfonline.com/toc/wpsq20/current NEW ISSUE RELEASED! Volume 21, issue 3, 2025

Public Services Quarterly tandfonline.com/toc/wpsq20/current NEW ISSUE RELEASED! Volume 21, issue 3, 2025

A new PSQ is out! Read up on info lit instruction, library anxiety, outreach and marketing, citing ChatGPT, discovering medieval manuscript fragments in the archives, mental health and sensory inclusion in libraries, spotting fake news, book reviews, and more!

www.tandfonline.com/toc/wpsq20/c...

7 months ago 2 1 0 0
Column Technology Stop Citing ChatGPT and Other LLMs as Academic References Louie Giray Department of Liberal Arts, Mapua University, Manila, Philippines I challenge the growing trend of citing large language models (LLMs), like ChatGPT, as academic references. I present four key reasons why this is problematic: LLM-generated content cannot be verified, these models lack scholarly authority, citing them gives a false sense of academic credibility, and they are tools, not sources of knowledge. Normalizing the citation of unverified AI content instead of trusted, peer-reviewed research harms the integrity of academic work. This reliance might also prevent students from developing important research skills, like evaluating sources and engaging with academic work. To address this, I suggest that teachers and librarians intensify their role in guiding students through the integration of AI in academia. They must promote critical AI skills, update academic integrity policies, and give concrete steps toward responsible use of LLMs. The opinions in this commentary are my own and do not represent the views of my academic or professional networks. https://doi.org/10.1080/15228959.2025.2510922

Column Technology Stop Citing ChatGPT and Other LLMs as Academic References Louie Giray Department of Liberal Arts, Mapua University, Manila, Philippines I challenge the growing trend of citing large language models (LLMs), like ChatGPT, as academic references. I present four key reasons why this is problematic: LLM-generated content cannot be verified, these models lack scholarly authority, citing them gives a false sense of academic credibility, and they are tools, not sources of knowledge. Normalizing the citation of unverified AI content instead of trusted, peer-reviewed research harms the integrity of academic work. This reliance might also prevent students from developing important research skills, like evaluating sources and engaging with academic work. To address this, I suggest that teachers and librarians intensify their role in guiding students through the integration of AI in academia. They must promote critical AI skills, update academic integrity policies, and give concrete steps toward responsible use of LLMs. The opinions in this commentary are my own and do not represent the views of my academic or professional networks. https://doi.org/10.1080/15228959.2025.2510922

✨What role should large language models play in academic work? This commentary explores why citing AI, like ChatGPT, as a source is problematic and offers ideas for guiding responsible use. Read more: doi.org/10.1080/1522...
#ArtificialIntelligence #ChatGPT #LLMs #AcademicLibraries

7 months ago 3 1 0 0
COLUMN:FUTURE VOICES IN PUBLIC SERVICES The need for sensory inclusion in academic libraries Ezra Landon School of Information, Wayne State University, Detroit, MI Sensory inclusion is an oft-forgotten aspect of accessibility in academic library spaces. When sensory inclusion efforts are absent from the design and modification of academic library environments, neurodivergent people and those with sensory sensitivities are left feeling unwelcome in these library spaces. University student populations are growing more aware of their own and others’ neurodivergence thanks to the destigmatization of discussing non-normative ways of being and communicating, so it is important to keep up with this awareness through sensory inclusive initiatives in academic libraries. Ensuring that the people these sensory inclusive efforts are intended for are included every step of the way is vital.

COLUMN:FUTURE VOICES IN PUBLIC SERVICES The need for sensory inclusion in academic libraries Ezra Landon School of Information, Wayne State University, Detroit, MI Sensory inclusion is an oft-forgotten aspect of accessibility in academic library spaces. When sensory inclusion efforts are absent from the design and modification of academic library environments, neurodivergent people and those with sensory sensitivities are left feeling unwelcome in these library spaces. University student populations are growing more aware of their own and others’ neurodivergence thanks to the destigmatization of discussing non-normative ways of being and communicating, so it is important to keep up with this awareness through sensory inclusive initiatives in academic libraries. Ensuring that the people these sensory inclusive efforts are intended for are included every step of the way is vital.

Our current #FutureVoices column discusses ways in which #AcademicLibraries can use sensory inclusion to make spaces welcoming for #neurodivergent users and those with sensory sensitivities.

doi.org/10.1080/1522...

8 months ago 0 1 0 0
Research Article Research output in library anxiety in global level: A bibliometric analysis Md Firdaus & Shakil Ahmad Mangalayatan University, Aligarh, Uttar Pradesh, India Imam Abdulrahman Bin Faisal University, Dammam, Saudi Arabia This bibliometric analysis explores the growing body of research on library anxiety, a psychological barrier that hampers effective library use and academic performance among students. Since the 1980s, library anxiety has evolved from a conceptual framework into a critical area of research. By examining publications from 1992 to 2023, this study investigates the trends, key contributors, and geographical distribution of research on library anxiety. The findings highlight the increasing scholarly attention given to this topic, with substantial contributions from North America and Asia. Though research continues, gaps remain in understanding the intersection of library anxiety with digital resources and virtual libraries, suggesting areas for future exploration. The analysis offers valuable insights for academic libraries and educators aiming to mitigate the impact of library anxiety on student success. public services Quarterly 2025

Research Article Research output in library anxiety in global level: A bibliometric analysis Md Firdaus & Shakil Ahmad Mangalayatan University, Aligarh, Uttar Pradesh, India Imam Abdulrahman Bin Faisal University, Dammam, Saudi Arabia This bibliometric analysis explores the growing body of research on library anxiety, a psychological barrier that hampers effective library use and academic performance among students. Since the 1980s, library anxiety has evolved from a conceptual framework into a critical area of research. By examining publications from 1992 to 2023, this study investigates the trends, key contributors, and geographical distribution of research on library anxiety. The findings highlight the increasing scholarly attention given to this topic, with substantial contributions from North America and Asia. Though research continues, gaps remain in understanding the intersection of library anxiety with digital resources and virtual libraries, suggesting areas for future exploration. The analysis offers valuable insights for academic libraries and educators aiming to mitigate the impact of library anxiety on student success. public services Quarterly 2025

New #Bibliometrics research article: Research Output in Library Anxiety at the Global Level reveals trends, key contributors, & insights for mitigating #LibraryAnxiety in #AcademicLibraries. Read more at doi.org/10.1080/1522...

#ResearchTrends #StudentSuccess #PublicServices

8 months ago 3 0 0 0
COLUMN:INTERNET RESOURCES Resources to demystify fake news and misinformation Annis Lee Adams University Libraries, California State University - East Bay, Hayward, CA Fake news and misinformation is rampant today. The purveyors of fake news and misinformation have become more sophisticated making it harder to identify. Fake news and misinformation range from distortion of real events to doctored photos and videos to completely false stories, using techniques that prey on emotions to advance particular beliefs, promote conspiracy theories, discredit opponents, and create polarization—often impersonating real people in order to manipulate. Having the skills to spot and analyze fake news and misinformation is critical. As academic librarians, we are uniquely positioned to provide tools and instruction on how to recognize fake news and misinformation and how to think critically about and evaluate information presented. The websites reviewed in this column contain free resources that explain what fake news and misinformation are, and provide information and tools to identify and analyze them.

COLUMN:INTERNET RESOURCES Resources to demystify fake news and misinformation Annis Lee Adams University Libraries, California State University - East Bay, Hayward, CA Fake news and misinformation is rampant today. The purveyors of fake news and misinformation have become more sophisticated making it harder to identify. Fake news and misinformation range from distortion of real events to doctored photos and videos to completely false stories, using techniques that prey on emotions to advance particular beliefs, promote conspiracy theories, discredit opponents, and create polarization—often impersonating real people in order to manipulate. Having the skills to spot and analyze fake news and misinformation is critical. As academic librarians, we are uniquely positioned to provide tools and instruction on how to recognize fake news and misinformation and how to think critically about and evaluate information presented. The websites reviewed in this column contain free resources that explain what fake news and misinformation are, and provide information and tools to identify and analyze them.

Checkout our round-up of free Internet Resources that explain what #FakeNews and misinformation are, and provide information and tools to identify and analyze them.

#AcademicLibraries #PublicServices
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8 months ago 1 0 0 0
COLUMN:MARKETING When outreach becomes advocacy: Marketing with impact Sabine Jean Dantus Information & Research Services, Florida International University Libraries, Biscayne Bay Campus, Miami, FL This article reframes library outreach work as advocacy, emphasizing empathy-driven, values-based marketing to foster deeper community engagement. Using real-world examples and the author’s original FIRST Values Framework, it illustrates how libraries can align messaging with user needs and institutional values to build trust, relevance, and social impact. The article offers practical strategies for embedding advocacy into everyday outreach while addressing the challenges of measuring long-term impact.

COLUMN:MARKETING When outreach becomes advocacy: Marketing with impact Sabine Jean Dantus Information & Research Services, Florida International University Libraries, Biscayne Bay Campus, Miami, FL This article reframes library outreach work as advocacy, emphasizing empathy-driven, values-based marketing to foster deeper community engagement. Using real-world examples and the author’s original FIRST Values Framework, it illustrates how libraries can align messaging with user needs and institutional values to build trust, relevance, and social impact. The article offers practical strategies for embedding advocacy into everyday outreach while addressing the challenges of measuring long-term impact.

Our latest #Marketing Column article by @sabinedantus.bsky.social reframes #LibraryOutreach as advocacy—an empathy-centered, values-driven approach that builds trust and relevance by aligning messaging with community needs and institutional values.

Read more at
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9 months ago 4 1 0 0
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COLUMN: BEST OF THE LITERATURE Mental health, belonging, and books: The role of leisure reading in student success Corie Cisco ASU Library, Arizona State University, Tempe, AZ This annotated bibliography explores the impact of leisure reading on student well-being and the success of popular reading collections in academic libraries. Drawing on empirical research and case studies, it highlights how recreational reading supports mental health and emotional resilience in college students. The sources also illustrate how academic libraries, through thoughtful curation and promotion of popular reading collections, can foster campus engagement and holistic student support. Together, these findings make a strong case for integrating leisure reading into the academic environment. public services Quarterly 2025

COLUMN: BEST OF THE LITERATURE Mental health, belonging, and books: The role of leisure reading in student success Corie Cisco ASU Library, Arizona State University, Tempe, AZ This annotated bibliography explores the impact of leisure reading on student well-being and the success of popular reading collections in academic libraries. Drawing on empirical research and case studies, it highlights how recreational reading supports mental health and emotional resilience in college students. The sources also illustrate how academic libraries, through thoughtful curation and promotion of popular reading collections, can foster campus engagement and holistic student support. Together, these findings make a strong case for integrating leisure reading into the academic environment. public services Quarterly 2025

Our Best of the Lit Column compiles literature that explores the impact of #LeisureReading on student #MentalHealth & well-being and the success of #PopularReading collections in #AcademicLibraries. Read more at

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#StudentSuccess #AcademicLibrarians

9 months ago 0 0 0 0
Special Collections Special Challenges column Uncovering medieval manuscript fragments in bookbindings at The University of Chicago Library Rebecca Flore The Hanna Holborn Gray Special Collections Research Center, University of Chicago, Chicago, Illinois, USA Fragments from medieval manuscript books were frequently refashioned into covers or internal structures of bookbindings in the 15th through 17th centuries. Because these manuscript fragments in bindings (in situ manuscript fragments) are unrelated to the later books they cover, they are often hidden from discovery in special collections libraries. The University of Chicago Library has developed a workflow to facilitate user discovery of in situ manuscript fragments via enhanced description in the local catalog and contributions to digital projects focused specifically on medieval manuscripts.

Special Collections Special Challenges column Uncovering medieval manuscript fragments in bookbindings at The University of Chicago Library Rebecca Flore The Hanna Holborn Gray Special Collections Research Center, University of Chicago, Chicago, Illinois, USA Fragments from medieval manuscript books were frequently refashioned into covers or internal structures of bookbindings in the 15th through 17th centuries. Because these manuscript fragments in bindings (in situ manuscript fragments) are unrelated to the later books they cover, they are often hidden from discovery in special collections libraries. The University of Chicago Library has developed a workflow to facilitate user discovery of in situ manuscript fragments via enhanced description in the local catalog and contributions to digital projects focused specifically on medieval manuscripts.

Our latest #SpecialCollections Special Challenges column discusses the medieval manuscript fragments found in bookbindings of unrelated books, the workflow to facilitate discovery of these fragments in the local catalog, and their connections with other library collections.

doi.org/10.1080/1522...

9 months ago 2 0 0 0
COLUMN: FUTURE VOICES IN PUBLIC SERVICES Academic libraries and public users Estefani Mann University of Arkansas, Fayetteville, AR This essay discusses the pros and cons of public access into academic libraries. Such access can make these libraries busier and less inviting to the students they intend to serve. Oppositely, this access allows for better record keeping regarding local histories and can greatly increase the local opinion of the university if non-students can use the resources housed in the university library.

COLUMN: FUTURE VOICES IN PUBLIC SERVICES Academic libraries and public users Estefani Mann University of Arkansas, Fayetteville, AR This essay discusses the pros and cons of public access into academic libraries. Such access can make these libraries busier and less inviting to the students they intend to serve. Oppositely, this access allows for better record keeping regarding local histories and can greatly increase the local opinion of the university if non-students can use the resources housed in the university library.

Our Future Voices in Public Services column invites LIS students to join the conversation. Our latest essay discusses the pros and cons of public access into academic libraries. Read more at doi.org/10.1080/1522...

#PublicServices #AcademicLibraries #CommunityBorrowers

9 months ago 0 0 0 0
Column Internet Resources PRIVACY LITERACY resources Annis Lee Adams University Libraries, California State University - East Bay, Hayward, CA Internet use is deeply integrated into our personal and professional lives by utilizing websites and applications (apps) on computers, smartphones, smart home devices, and wearable technology. However, users may not realize the extent of data they are sharing about themselves when using these sites and apps or know how organizations and companies are using that data. This is true for all kinds of sites and apps, including social media, shopping, business, education, entertainment, lifestyle, and much more. Users may share some data knowingly, but may not understand that additional data is unwittingly shared. This is why privacy literacy is so important. Privacy literacy encompasses understanding what privacy means; what information is important to keep private; what risks there are to sharing personal information; how to weigh the risks/rewards of sharing personal data; how personal data may be tracked, stored, used, or distributed; and how to protect one’s information in the digital world.

Column Internet Resources PRIVACY LITERACY resources Annis Lee Adams University Libraries, California State University - East Bay, Hayward, CA Internet use is deeply integrated into our personal and professional lives by utilizing websites and applications (apps) on computers, smartphones, smart home devices, and wearable technology. However, users may not realize the extent of data they are sharing about themselves when using these sites and apps or know how organizations and companies are using that data. This is true for all kinds of sites and apps, including social media, shopping, business, education, entertainment, lifestyle, and much more. Users may share some data knowingly, but may not understand that additional data is unwittingly shared. This is why privacy literacy is so important. Privacy literacy encompasses understanding what privacy means; what information is important to keep private; what risks there are to sharing personal information; how to weigh the risks/rewards of sharing personal data; how personal data may be tracked, stored, used, or distributed; and how to protect one’s information in the digital world.

Check out our latest #InternetResources column on #PrivacyLiteracy Resources. The websites reviewed in this column contain free resources that explain privacy concerns and provide information and tools to address those concerns. Read more at

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10 months ago 0 0 0 0