To unpack the Optus network outage linked to three deaths, ACCAN CEO Carol Bennett joins @7news.bsky.social.
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Repost from 7NEWS Sydney.

#optus #outage #accan

ACCAN has a fresh new look!

Our new website is live — redesigned to make it easier for you to find the info and resources you need.

👉 Check it out at accan.org.au

#accan #advocacy #auspol #digitalinclusion #consumerrights #watchdog

ACCAN goes to the Shake It Up Financial Counselling Australia Conference in Adelaide!

📍 Adelaide Convention Centre
🗓️ Wednesday, 28 May 2025
🕐 12:45 PM – ACCAN CEO Carol Bennett's Speaking Spot

Hope to see you there!

#ACCAN #FCAConf25 #consumerrights #advocacy

📢 ACCAN's stance on Telstra's 2025 price hike.

Read our statement: accan.org.au/media-centre...

#telstra #broadband #internet #mobile #ACCAN #consumerrights #costofliving #nbn #telco

📢 "Deeply Concerning" allegations that Telstra has misled consumers.

TPG Telecom has accused Telstra of overstating its mobile network coverage by up to 40%, including areas only accessible with costly external antennas.

🔗 Read more via ABC News: ab.co/4kpAX60

#ACCAN #telstra #consumer #telco

April at ACCAN 📆

#ACCAN #advocacy #auspol #auspolitics #connectivityforall #telecoms

The rules protecting telco consumers are written by the very companies they're supposed to regulate—and it shows. Weak protections and legal loopholes leave consumers without proper protection. 📢 Tell the @ACMA consumers deserve real protections by sharing this post!

#ACCAN #FixTheTelcoRules

The rules governing telcos prioritise industry, not consumers. That’s why we need a full review of the Telecommunications Act 1997 to put Australians first.

Communications are essential—our laws should reflect that.

#ACCAN #ACMA #auspol #election #consumerrights #telco #telecommunicationsact #law

Consumers deserve to know if telcos are following the rules. A public enforcement register, managed by ACMA, would ensure transparency, track compliance and strengthen trust in the system. It’s time for action.

#ACCAN #ACMA #FixTheTelcoRules #auspol #election #consumerrights #telco

We’re thrilled that our Accessible Telecoms platform has been named a finalist for the Best Use of Data for Community Impact at the Infoxchange 2025 Australian Not-For-Profit Technology Awards!

Access the platform: buff.ly/qDGGOQA

#ACCAN #notforprofit #technology #accessibility #digitalinclusion

Telco rules are built for industry—not you. The Telecommunications Act 1997 was designed to minimise industry burden, not protect consumers. In a world where staying connected is essential, that needs to change.

It’s time for a full review to put Australians first.

#ACCAN #auspol #telco #election

Australians deserve fair terms, real choice and competition that works. But our outdated laws let digital platforms dominate.

It’s time for new rules, enforced by the ACCC, to stop market abuse before it happens.

#ACCAN #FairerFutureforComms #auspol #election #consumerrights

Are you paying for data that you don’t use? Telcos have increased the amount of data in plans to justify price increases.

We need an independent tool so Australians can easily compare their telco plans to ensure they are getting the best deal that meets their needs.

#ACCAN #mobiledata

Small businesses struggle with unfair practices and unclear processes on digital platforms, which hampers growth. A Digital Industry Ombudsman could ensure fairness, transparency and promote fair competition, enhancing online business success.

#ACCAN #FairDigitalMarkets #FairerFutureForComms

Digital platforms call the shots, and Australians pay the price. With little choice and unfair terms, consumers are stuck. Our competition laws are outdated and too slow to act. It’s time for new rules to stop market dominance before it’s too late.

#ACCAN #FairerFutureForComms #ConsumerRights

Digital giants are dodging accountability. When things go wrong on digital platforms—scams, unfair bans or harmful content—users struggle to get help. There’s no clear, independent way to resolve disputes.

We need a Digital Industry Ombudsman—the elected government must act ASAP!

#ACCAN

Stuck with little choice in telco providers? 🧰 It’s time to shake up the market and create an independent comparison tool that gives Australians a fair go—helping them find the best deal and incentivising telcos to compete on price.

#ACCAN #FairerFutureforComms #auspol #election

🔗 buff.ly/Vow8B5k

Australia will vote on 3 May—we're calling for:
✅ Make mobile and internet services more affordable
✅ Strengthen competition in the digital economy
✅ Hold telcos accountable with stronger regulation

Follow us over the next 5 weeks and join the call for a #FairerFutureForComms.

#ACCAN #auspol

MPs from all sides are calling out telco failures:
💬 “Telcos must be held accountable by the Australians they serve.” –@mattburnellmp.bsky.social
The new Telco Safeguards Bill is a long-overdue step toward fairer, more reliable services.

#ACCAN #auspol #telco

We’ve joined 22 consumer advocacy organisations calling for the TCP Code to be scrapped. The Fair Call Coalition warns that telcos are getting away with too much under the TCP Code, leaving consumers without real protections.💡We need stronger protections that put consumers first.

#ACCAN #telco

Self-regulation has failed to prevent consumer harm in the telco industry. Time after time, major telcos have failed to prevent irresponsible sales to vulnerable consumers, scams, data breaches and outages. Stand with us in demanding stronger protections!

#ACCAN #FixTheTelcoRules

🛑 Telco rules aren’t working for consumers! The Telecommunications Industry Ombudsman (TIO) has expressed significant concerns that the TCP Code fails to meet community expectations. ⚠️ Consumers deserve stronger protections that telcos can’t ignore. It’s time for reform!

#ACCAN #FixTheTelcoRules

Only 1 week left to apply for our 2025 Grants Program! We're funding projects that tackle consumer protection in communications services and emerging technologies. Secure funding to drive impactful change in these critical areas. Apply by 28 March 2025.

🔗 accan.org.au/grants/apply...

#ACCAN

It's unacceptable that our vital communication services are governed by an industry-written code lacking enforceable consumer protections. Join us in urging the ACMA to reject the ineffective TCP Code and implement direct regulation that truly safeguards consumers.

#ACCAN #FixTheTelcoRules

ACCC has called out the TCP Code for failing to stop misleading sales practices, unfair contract terms, and poor service quality. Weak industry rules aren't enough when consumer harm keeps growing. It’s time for real accountability—with stronger regulations to keep telcos in check.

#ACCAN #telco

Telcos are writing the rules that are meant to hold them accountable. It's no surprise they’re failing consumers.

Weak rules, legal loopholes and endless consumer frustration.

We need direct regulation—real protections with real consequences for telcos that do the wrong thing.

#ACCAN #telco

Dreaming of a flexible, high-paying work-from-home job? Scammers know that, and they're ready to exploit it. Stay vigilant and report any potential job scams to Scamwatch to help keep others safe.

#StopCheckProtect #ACCAN #scams

Have a project that will improve communications services for consumers? ACCAN's 2025 Grants Program is now open! Apply by 28 March 2025 to make a difference.

🔗 buff.ly/Fc4bElZ

#ACCAN #grants

Beware of job scams! If you're seeking a new job or some extra income, be cautious of offers promising easy, high-paying remote work on your phone or computer. Protect yourself and others by reporting suspicious job opportunities to Scamwatch.

#StopCheckProtect #ACCAN #scams

We know that financial hardship can impact every aspect of life, including access to essential telco services. We recently met with financial counsellors at Anglicare to discuss how we can better protect consumers. We're committed to working together to make a real difference.

#ACCAN